Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Mr. Eric Makofsky (Sales Representative) was an extremely pleasant and professional individual. Thank you again!! pleasant and professional individual. Thank you again!! More
One of the best dealership I've been clean respectful good mechanics and service men. Excellent staff good mechanics and service men. Excellent staff More
The service team is always professional and thorough. They communicate updates throughout the appointment and send video of the services provided. They communicate updates throughout the appointment and send video of the services provided. More
Five star service. Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! More
Nothing bad to say on the staff, they were professional, very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointmen very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointment to get your car serviced, they are very upfront and tell you they are 2-3 weeks backed up but you have to leave it so you don't lose your spot in the cue !?! (scratching my head). To me it doesn't make sense to leave your car when your car will sit for 2-3 weeks before they look at it. Has to be a better process, I understand they are busy or understaffed just don't understand leaving my car to sit for 2-3 weeks before anyone looks at it. More
Excellent service in a relatively new dealership, impeccably clean and modern with helpful and friendly staff and a top notch service department. impeccably clean and modern with helpful and friendly staff and a top notch service department. More
Everyone at this dealership Went above and beyond to help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong locat help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong location. I was cold, tired and in an unfamiliar location. He spoke to another traveler and figured out where I exactly was and reached my location. Fixed the flat and made sure I stayed in the car warm. At the dealership Kayla helped my husband and made sure the tire I needed was in stock and on hold. Upon reaching Omar Martinez, service advisor helped me figure out the tire insurance and had the tire replaced and I was in my way home to MA. The Orange County dealership is an amazing place with awesome, awesome staff. Thank You More