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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
860 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 860 reviews

April 06, 2024

Victor was the best! He gave me an unbeatable deal, quick and knowledgeable service, and helped me get this deal done quick. I will ONLY be going to MB Orange County and More

by Jaredzimmer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Victor provided you with exceptional service and helped you secure an unbeatable deal. Our team takes great pride in providing quick and knowledgeable service to all our customers, and it's fantastic to know that Victor exceeded your expectations. We'll be sure to pass along your kind words to him. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Excellent communication. Omar communicated right away any issues that they found with my car. 5 stars. More

by Shousell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar Martinez, Josephine Nikolla
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you had an excellent experience with Omar and that he provided you with timely and clear communication regarding any issues found with your car. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Waited very long to get work done on vehicle. It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at More

by DH4259102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Thank you for the thorough examination of our car, your recommendations and exceptional service thereafter. More

by LRAWDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the thorough examination of your car and the recommendations provided by our team. Ensuring that our customers receive exceptional service is our top priority, and we're thrilled that we could meet your expectations in this regard. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

I would give 4. 5 if I could. Service is good and professional, but when I replied to the Mobile ASR Approval, it did not go through. More

by LILLIANLHHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service to be good and professional. However, we apologize for any inconvenience you experienced with the Mobile ASR Approval reply not going through. Best Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

After a mix up, the representative was able to set me up correctly. Mr. Martinez was very professional as well as friendly. I especially appreciated the video presentation of the inspection on my vehicle. More

by MOHENRY
Recommend Dealer
Yes
Employees Worked With
Omar Martinez - Service Consultant
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that despite the initial mix-up, Mr. Martinez was able to assist you promptly and correctly. Providing professional and friendly service is paramount to us, and we're delighted that Mr. Martinez exemplified these qualities during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

Very satisfied overall. The service status email system does not update which needs to be fixed. More

by JOSEPH.DOPICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood. We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Outstanding, beyond my expectations. For sure will come back again. Thank you for the great service More

by klos78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us was outstanding and beyond your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Always great service and honesty. The team was great and helped me complete my service way before it was promised. Great work, the car looked great and ran extremely well. More

by adgreen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you consistently receive great service and honesty at Mercedes-Benz of Orange County. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Eric was so great to work with! We didn't quite know what we wanted, but he was so helpful. I felt like he actually cared about what was right for us, which we so appreciated. He wa More

by Familyofdogs
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Eric provided you with exceptional service during your visit to Genesis of Englewood. Our team takes great pride in helping customers find the perfect vehicle for their needs, and it's wonderful to know that Eric went above and beyond to assist you, even if you weren't quite sure what you were looking for. We believe in taking the time to understand our customers' preferences and ensuring that they feel valued and cared for throughout the process. Warm Regards, Michael Hill mhill@benzelbusch.com

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