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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

4.6
850 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 850 reviews

December 19, 2024

Scott is amazing and goes above and beyond . Service is always the best . Thank you ! More

by KRISTASHIELDS021
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

I am delighted with the service and the staff. Always working to please the customer's needs. Frankie Devita is always willing to go the extra mile as a service rep. More

by EI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Great experience, Eric always makes the process easy and stress free. Everyone we worked with was wonderful, highly recommend More

by R.GOMESPA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

I was very happy with the service. Everyone who worked with me was great and very helpful More

by ESCOSTA1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was another but I’m not sure of his name
December 14, 2024

Victor was very friendly, helpful, and informative. I would recommend him to anyone looking to lease or purchase a car. More

by drsun513
Recommend Dealer
Yes
Employees Worked With
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Very professional staff and excellent customer service. I drove 40 miles to this particular dealership when there are closer dealerships. Always get great service More

by dorseylube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E Mari
December 14, 2024

Frank is a great service agent, great communication and explained all repairs in layman terms. Delivered ahead of time. More

by Richie970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

The communication from the dealership was very poor. The length of time that the vehicle was at the dealership was excessive. I am extremely dissatisfied with the service that we received. More

by SOUTHSTCOLLISION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Victor is awesome and extremely good at what he does. He helped me to get everything done in a smooth way. Thank you victor More

by msateesh.83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We’re so glad to hear that Victor was able to make your experience smooth and easy. He truly works hard to ensure everything goes seamlessly, and we’re thrilled that you had such a positive experience. Enjoy your new car! Warm Regards, Michael Hill mhill@benzelbusch.com

December 09, 2024

Car is still leaning right after getting an allignment done. They did not diagnose what I requested. More

by DEVINCLARK811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.