Mercedes-Benz of Orange County powered by Benzel-Busch

Scott Bateman's customer service is outstanding. He communicates proactively and transparently. Briana was a pleasure to deal with as well. He communicates proactively and transparently. Briana was a pleasure to deal with as well. More

Thanks great great service They picked up my car and brought it back and fixed all the things that needed to be done brought it back and fixed all the things that needed to be done More

Excellent service team. Ron really went out of his way to help get my car fixed and back to me as soon as possible. Ron really went out of his way to help get my car fixed and back to me as soon as possible. More

Excellent customer service with service advisor always keeping me informed on the status of my vehicle. keeping me informed on the status of my vehicle. More

my car still have problems、Remote control of the vehicle has been deactivated. this year i paid alrealy has been deactivated. this year i paid alrealy More

Friendly, helpful, prompt service! Frankie always makes sure to communicate and provides the best service! Frankie always makes sure to communicate and provides the best service! More

I have been a customer since 2019, i have written great reviews for the salesmen and they are posted in Google and I don’t like to put a negative review, but the place culture unfortunately changed , i did reviews for the salesmen and they are posted in Google and I don’t like to put a negative review, but the place culture unfortunately changed , i did buy my car that i leased 3 years ago , one reason was u don’t get welcomed navigating the cars on display unless u show u are a buyer Today , so i chose to buy the same , with buying 2 years extended warranty with 3 years service plans , i asked for any discount for buying everything u can offer and i was told, actually we are giving u the car with the original price and we dont even like selling it that price, so u are getting a good deal , i really think i would have done better doing everything online and bought the car directly from Mercedes website, BUT i can tell u that u still have amazing people there ,our service man Scott Bateman has been AMAZING through out the years we dealt with him , and if it was that guy in sales I would buy ur most expensive car on display, i congratulate the guys who sold me the car for achieving the full profit but lost a customer who will not gonna recommend this place for friends, congrats More

I was a great experience Scott's great and everyone was so friendly and courteous so friendly and courteous More

Victor has been absolutely amazing throughout my entire car-buying process! From helping me pick the perfect car to guiding me through getting my driver’s license in the U.S., he went above and beyond ever car-buying process! From helping me pick the perfect car to guiding me through getting my driver’s license in the U.S., he went above and beyond every step of the way. What I really appreciated was how he was always there—no matter what question I had or what help I needed, Victor responded so quickly and effectively. It felt like I could always rely on him, and that level of support made such a huge difference. Victor’s knowledge, patience, and dedication are top-notch. If you’re lucky enough to work with him, you’re in great hands. Big shoutout and huge thanks to Victor for making everything so easy and enjoyable! Highly recommend! 💯 More

Brought car in for 10:30 appt and it wasn’t completed until the following day- unacceptable until the following day- unacceptable More