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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

4.6
1,197 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 1,197 reviews

May 31, 2026

The sales person was knowledgeable and helpful. He was also determined to assist me in finding the right vehicle and a price that worked for my budget. More

by LAUHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026

This is our second purchase. Roger was extremely helpful and made the whole process a breeze! Highly recommend him and the dealership. More

by KELLYMOSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentina Garville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026

Service was quick, but if I hadn’t been knowledgeable, I would have paid for a service that was already covered under warranty More

by EVONTE1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valentina Garville
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026

Omar did an exceptional job getting our Mercedes back up and running. We are grateful that he got the issue resolved quickly and kept us informed during the process. Thanks!!! More

by ttaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026

I appreciate that the dealership ultimately waived the second diagnostic fee, and I’m glad to have my vehicle back. However, the overall experience was stressful due to the long communication delays an More

by MADELEINE KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E'mari Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2026

Omar explained the service options upfront so there were no surprise charges. He informed me of unexpected repairs and gave an option to provide additional services at a later date. The waiting area was com More

by QUEENBNKIDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Ostrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2026

I had a blowout in NY while on a road trip down to Georgia, and Mercedes-Benz of Orange County truly saved the day! They were the only place that had the exact tires I needed in stock and got me back More

by DANIELFDOUCETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina
May 27, 2026

From beginning to end, the team was super helpful, informative and helped me find exactly what I was looking for. I’d highly recommend them for your needs! More

by Yessenia
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Business Manager
May 24, 2026

Top notch to work with thank you Victor,Roger,Bob and Matt Made the buying experience a real pleasure. More

by BOJAMES4750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Cannella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Battle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2026

I was provided the best service I ever experienced at a dealership. Infinite patience and understanding. Everything went smoothly More

by Masha Englin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Lawler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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