Mercedes-Benz of Northlake

I had a wonderful experience at Mercedes-Benz of Northlake! Thank you all for the great experience Northlake! Thank you all for the great experience More

It was an awesome experience overall . Due to the shortage of cars I had to get my car build . Dealer followed up on each and every step and kept me informed. Everyone at the dealership wa Due to the shortage of cars I had to get my car build . Dealer followed up on each and every step and kept me informed. Everyone at the dealership was awesome especially Paul Alfieri More

My tire had a defect that caused a bubble on the sidewall of the tire and I was accused of hitting something. Although, I was assisted with my tire through the warranty that I paid for my advisor made it see of the tire and I was accused of hitting something. Although, I was assisted with my tire through the warranty that I paid for my advisor made it seem as if he was doing me a favor by assisting me. My vehicle had a recall that was not looked at and I was pressured to purchase other services. The advisor said that both my front tires were unsafe to drive but they only replaced 1. I now have to purchase a 2nd tire out of pocket with a warranty. More

Excellent service from your representative and quality work on my vehicle. Amenities were great. Thanks. work on my vehicle. Amenities were great. Thanks. More

My service was performed quickly and my car came back clean. Very pleased with Hendrick at Northlake! clean. Very pleased with Hendrick at Northlake! More

Salesperson Garrett was professional and always prompt to answer my many questions and the Finance lady Nancy was absolutely the best to work with to finalize the tons of paperwork required to purchase the v answer my many questions and the Finance lady Nancy was absolutely the best to work with to finalize the tons of paperwork required to purchase the vehicle. Really and truly they made it painless! More

Rachel was awesome and super helpful. She had a positive attitude, was informative, and made my first car purchase a great one. attitude, was informative, and made my first car purchase a great one. More

I traded in my 2013 Mercedes Benz for a newer model and the process was quick and easy thanks to Paul Alfieri and Joe Williams. They were both a pleasure to work with and I’d recommend them to anyone in th the process was quick and easy thanks to Paul Alfieri and Joe Williams. They were both a pleasure to work with and I’d recommend them to anyone in the market for a new Mercedes Benz. Mercedes Benz of Northlake in Charlotte, NC has exceptional customer service. 5 STARS!!! More

We were visiting Charlotte from Charleston, SC when we picked up a screw in one of our tires. We received excellent service at your dealership! picked up a screw in one of our tires. We received excellent service at your dealership! More

My service advisor Demarco Crump is a great asset to this company. He is very professional and prompt getting me my vehicle back. company. He is very professional and prompt getting me my vehicle back. More