Mercedes-Benz of Northlake

I went to purchase a car at Northlake Mercedes Benz in Charlotte, NC two weeks ago. I was treated differently than other customers. I am a Disabled Female, a Senior Citizen and I am Black. I was discrimi Charlotte, NC two weeks ago. I was treated differently than other customers. I am a Disabled Female, a Senior Citizen and I am Black. I was discriminated against. I presented an Autocheck from State Employees Credit Union of 60,000 and I had a 10,000 cashiers check of my personal funds. I saved 20 years to buy a Mercedes Benz. The salesman told me, in order to purchase the car, my bank must type the VIN# of the vehicle on the Autocheck, due to recent fraudulent activity the Dealership experienced. I immediately contacted my bank. The bank officer and Branch Manager told me typing the VIN # on the check was NEVER a requirement. The bank officer spoke directly to the salesman, shared this with the salesman, verified the funds, and explained to the salesman he could write the VIN # on the check. After several times of going back and forth from my bank to the Dealership, the salesman agreed to accept my check. However, I was told I would have to leave the car I just purchased at the Dealership for two weeks, before picking it up. I called the Hendricks Executive Offices. Dan, the Manager of Northlake Mercedes told me he directed personnel to select customers for additional scrutiny. He admitted no written policy exist requiring banks to write the VIN# on the check. No written criteria on which his sales personnel select customers exist either. I was the victim of unjust treatment at his Dealership. I was humiliated and upset. This was the textbook definition of discrimination. Unless there exist a written policy at the Dealership requiring additional scrutiny of ALL customers, it is Blantant Discrimination. The US Constitutional Amendment prohibits discriminating practices against (AGE, DISABLED, GENDER, RACE). Selecting individuals based upon personal biases to be treated differently is againt the Law! I still have not heard back from the Dealership. Don't buy at Northlake Mercedes Benz in Charlotte, NC. More

I always take my car to Mercedes of Northlake for service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be done in the future. Thank you for everything you do! More

During my visit, I encountered an issue with my husband’s vehicle. As we were out of town, I sought assistance at this location, which is not my usual choice for service. Regrettably, my interaction with the vehicle. As we were out of town, I sought assistance at this location, which is not my usual choice for service. Regrettably, my interaction with the service manager, Mr. Crump, was less than satisfactory. His demeanor was quite unpleasant, and I felt uncomfortable due to his inappropriate comments about my appearance, specifically regarding my shirt. When I mentioned that I was married, his response—“he’s one lucky man”—was not only unprofessional but made me feel out of place. I came to your establishment with the expectation of receiving quality service for my vehicle, not to face discomfort or unsolicited remarks. I believe that customer service should prioritize respect and professionalism, and I hope you can address this matter to ensure a more positive experience for future customers. More

My MB salespeople in NC are Mr. Bradley Coppola and Mr. Michael Martin. Both these young gentlemen are professional and fit the high level of the Mercedes-Benz environment. All Fi Bradley Coppola and Mr. Michael Martin. Both these young gentlemen are professional and fit the high level of the Mercedes-Benz environment. All Five Stars. More

I came in and worked with Tariq Metwally on purchasing my dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the p dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the phone and made the process even quicker and easier. He gave me the best offer I can find and always kept up with me on any updates, I also worked with Michael Masotti, he did everything he can to help me out and explained all of the warranties I can get and how simple it is to take advantage of it, if you are looking for an easy process to purchase a car. and to get the smoothest process done go to Tariq Metwally and Michael Masotti cant stress it enough!! More

We were very appreciative of the dealership squeezing us in for service at the last minute on a Friday morning. We travelled hundreds of miles from up east with almost no air conditioning with a return trip in for service at the last minute on a Friday morning. We travelled hundreds of miles from up east with almost no air conditioning with a return trip coming in two days. Kelley Murchie was kind, understanding and above all, professional in assisting us with the necessary service and advice for our vehicle. We are extremely grateful for her service. More

Darren Barnes is one of the nicest and most genuine salespeople I have ever encountered. I have bought a few cars and he’s the only person I’ve ever seen show a genuine interest in my needs. Thank you salespeople I have ever encountered. I have bought a few cars and he’s the only person I’ve ever seen show a genuine interest in my needs. Thank you Darren! More

Kelly M. And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the onl And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the only Mercedes dealership for me. Dave S. Mooresville. More

Terrance in parts is always a great help makes my parts buying experience easy and fast buying experience easy and fast More

It was a pleasure working with Bradley Coppola. He made the whole process with easy and simple. I had a great experience. He made the whole process with easy and simple. I had a great experience. More