Mercedes-Benz of Northlake

Johnny gets the job done! He helped me as quickly as he could and helped me find all the right car parts I needed all the while keeping a smile on his face. I don’t know much He helped me as quickly as he could and helped me find all the right car parts I needed all the while keeping a smile on his face. I don’t know much about cars but Johnny helped explain things in a way that made sense! More

I would recommend Northlake over any of the Mercedes dealers. Johnny in parts has been wonderful to find parts for me. This dealership is here to help you and meet your needs not to rip you off. 10/10 W dealers. Johnny in parts has been wonderful to find parts for me. This dealership is here to help you and meet your needs not to rip you off. 10/10 Would recommend More

I have nothing but great things to say about my experience at Mercedes-Benz Northlake. I came in when lights on my car came on. Kelley was there and she really wanted to help…maybe because I looked experience at Mercedes-Benz Northlake. I came in when lights on my car came on. Kelley was there and she really wanted to help…maybe because I looked as if I was about to completely fall apart. I was having a bad day. Kelley really felt she needed to help get me through that moment. From then, she walked me through everything and within a week’s time, my car was fixed. If I ever have any issues with my car, I will be sure to call Kelley first. More

Terence Is a good young man. He was very manageable and professional and he did it all with the smile and had great patience with us older ladies that don’t know anything about c He was very manageable and professional and he did it all with the smile and had great patience with us older ladies that don’t know anything about cars.👌🏻 More

Terence in the parts department area is very helpful and polite he knew exactly what I needed and had it waiting at the counter for me when I arrived best customer service in charlotte polite he knew exactly what I needed and had it waiting at the counter for me when I arrived best customer service in charlotte More

"Exceptional service from Mercedes-Benz Northlake. My service advisor Kelley Murchie Professional, knowledgeable, and went above and beyond to ensure a smooth experience. Highly recommend!" My service advisor Kelley Murchie Professional, knowledgeable, and went above and beyond to ensure a smooth experience. Highly recommend!" More

Terence in Parts was great to work with. He helped with identifying my key as the problem with my vehicle failing to start. He changed out my key fob batteries and I was on my way. He cou He helped with identifying my key as the problem with my vehicle failing to start. He changed out my key fob batteries and I was on my way. He could have directed me to spend unnecessary money on a diagnostic which I was prepare to do but showed great integrity. Best of all he did not even charge me for the battery replacement. I know where I will be getting my next Mercedes-Benz!! Thanks Terence, your represent the STAR well! More

I've worked with Christian multiple times now and every single time has been an amazing experience. I can't recommend this service department enough. single time has been an amazing experience. I can't recommend this service department enough. More

I have now had two (almost three) transactions with this dealership and the third time was not charmed at all. My third experience ended yesterday with Dietrich Wright (and John) selling the vehicle that I dealership and the third time was not charmed at all. My third experience ended yesterday with Dietrich Wright (and John) selling the vehicle that I had transferred from another store. This occurred during our negotiation process without any notice. Furthermore, he knew it was for my high school student. How low of a person can you be, really? Henceforth, I suggest caution when working with Dietrich and John, though I'm not sure if John was forced to go along with Dietrich. At this point, I'd like to hear back from Dietrich's manager and the dealership's owner to verify that this is not par for the course. More

Bradley and Micheal were great from start to finish. I recommend and will be buying next car with these guys!!! I recommend and will be buying next car with these guys!!! More