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Mercedes-Benz of Northlake

Charlotte, NC

4.6
517 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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517 Reviews of Mercedes-Benz of Northlake

July 13, 2022

I have worked with DeMarco Crump for years. He is so efficient and helpful. When I needed help with my tire, he returned my call in 30 seconds. I appreciate the dealership and especially, De More

by Lilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Jul 14, 2022 -

Mercedes-Benz of Northlake responded

Lilly, we are so pleased you enjoyed your visit to Mercedes-Benz of Northlake!

June 28, 2022

Buyer beware. I couldn’t be any more disappointed with my experience at the Mercedes Benz of Northlake. Wanted to purchase our leased car-lease buyout. Told that More

by Garbear980Northlakebeware
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not important-sales staff mindset
Jun 30, 2022 -

Mercedes-Benz of Northlake responded

Garbear980northlakebeware, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Zahrea Stevenson - 704-379-4808

Jun 30, 2022 -

Garbear980Northlakebeware responded

Thank you Zahrea Stevenson for a polite and professional discussion about my experience at your dealership.

June 21, 2022

Very professional service and a friendly staff. No complaints at all. Would recommend this location. More

by jawleslieJL11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump, Joseph Williams
Jun 23, 2022 -

Mercedes-Benz of Northlake responded

Jawlesliejl11, we're so glad that we were able to go above and beyond your expectations!

June 21, 2022

Rachel Westmoreland is the lady to go to! ! Consummate professional, great listener and knows her craft. The quality of service she, Joe and Julie provided was DYNAMITE! I absolutely love my c More

by Pristine.Events
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Westmoreland, Joseph Williams
Jun 23, 2022 -

Mercedes-Benz of Northlake responded

Hello Pristine.events, thank you; we appreciate your feedback!

May 11, 2022

Leased a new 2022 C300. Garret was great and very patient with my many many questions. Stayed past closing to finalize the deal. Joe and I communicated for several weeks More

by kevinranders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Burka, Garrett Michael
May 13, 2022 -

Mercedes-Benz of Northlake responded

Hello Kevinranders, thank you; we appreciate your feedback!

May 04, 2022

Bradley was a fantastic salesman in every aspect of the term. At every step of the way he kept us informed and made sure that we understood everything. More

by Hmcdonald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Moody, Bradley Coppola, Joseph Burka, John Sims
May 06, 2022 -

Mercedes-Benz of Northlake responded

Hello Hmcdonald, thank you; we appreciate your feedback!

April 22, 2022

Customer service the best Demarco Crump and service dept honest dependable easy to schedule appt i go no where else More

by rmcclinton2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Apr 26, 2022 -

Mercedes-Benz of Northlake responded

Hi Rmcclinton2015! We're so happy DeMarco was able to help you out!

April 12, 2022

I have new friends! This team is phenomenal! Bradley took immediate interest in what was important to me and made it happen! More

by My First Mercedes!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe my F&I friend , Bradley Coppola, Dietrich Wright
Apr 14, 2022 -

Mercedes-Benz of Northlake responded

Hello My First Mercedes!, thank you; we appreciate your feedback!

April 04, 2022

The staff at Northlake Mercedes-Benz is fantastic. Dietrich, John Sims, Joe (Finance), Rachel and Todd (GM). Everyone welcomed us at this location and we were treated like a Queen and King!❤️❤️❤️💯 More

by balmatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, John Sims, Rachel Westmoreland, Dietrich Wright, Joseph Williams
Apr 06, 2022 -

Mercedes-Benz of Northlake responded

Balmatt, we really appreciate your feedback!

April 02, 2022

Not cheap. But excellent and efficient service. Friendly service advisors on request they provide an excellent pick up and delivery More

by Hairabet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Moody, Christopher Linares
Apr 06, 2022 -

Mercedes-Benz of Northlake responded

Hairabet, we really appreciate your feedback!

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