Mercedes-Benz of Northlake

So thankful for Ms. Rachel ( sales), and teammate Ms. Zahrea( concierge manager), who both did a wonderful job helping my family find a car that meets our family's needs Rachel ( sales), and teammate Ms. Zahrea( concierge manager), who both did a wonderful job helping my family find a car that meets our family's needs. Both communicated with us effectively about the car we end up purchasing. I don't think we could've got a better vehicle. The Mercedes GLC 300 is amazing!! The car has all the features we need. It took us less than a week to close the deal. In all the cars I have purchased over the years I never closed out a deal in less than a week!! Ms. Zahrea showed us all the features of the car. Ms. Racheal followed up with us to thank us for the purchase and to see how everything going with the car. Highly recommend Mercedes of Northlake and look forward to doing business again in the future. Thanks to the entire team!! You ROCK!! More

Nick Collins and his team in service are the best. They always do a great job. They always do a great job. More

John Sims was fantastic to deal with. The whole staff made the experience so awesome. I felt left royalty. The whole staff made the experience so awesome. I felt left royalty. More

Demarcus Crump at Northlake, Charlotte has been my service manager for two years and I could not be happier . He is thorough and investigates issues with a critical eye and communicates throughout th service manager for two years and I could not be happier . He is thorough and investigates issues with a critical eye and communicates throughout the process. I feel confident in the end the all issues have been resolved. Mrs Greene More

Jon Sims is the ABSOLUTE BEST! !! Thank you for your diligence in helping us find our dream car! !! Thank you for your diligence in helping us find our dream car! More

Rachel was amazing and found just what I wanted! Flawless process with amazing customer service. Flawless process with amazing customer service. More

I can’t say enough about these folks! I reached out to Joe Burka (online sales manager) from NE Georgia. He and the entire team were helpful at every turn. Even while this was a huge p I reached out to Joe Burka (online sales manager) from NE Georgia. He and the entire team were helpful at every turn. Even while this was a huge purchase, I was out at ease from the very beginning. When the vehicle arrive we drove up and Joe, Bradley Coppola and the team treated us politely, professionally and efficiently. Joe worked with me for months and entrusted Bradley ti take us home. They treated me and my wife with the utmost respect and addressed all of our questions and concerns. To make a long story a little bit longer, if you live in the Southeast, want a Mercedes (or any high end used vehicle) and don’t mind traveling a little distance, give these folks a call, you won’t be disappointed. More

John Sims was amazing with my wife, we didn't feel pressured and he made it feel like he really had her best interest at heart. pressured and he made it feel like he really had her best interest at heart. More

Hands down the easiest, most comfortable car purchase I have ever made....Bradley Coppola was great! have ever made....Bradley Coppola was great! More

Outstanding customer service, everyone is courteous and friendly, and knowledgeable. I recommend Northlake Mercedes’ Benz to everyone. friendly, and knowledgeable. I recommend Northlake Mercedes’ Benz to everyone. More