Back

Mercedes-Benz of Northlake

Charlotte, NC

4.6
520 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

Directions

By Type

520 Reviews of Mercedes-Benz of Northlake

February 27, 2023

John Sims did an excellent job assisting me with a GLE build. He was very knowledgeable about all the options and made it a great experience. I'm very happy with the car and the service I received. More

by Barbara
Recommend Dealer
Yes
Employees Worked With
John Sims
Mar 02, 2023 -

Mercedes-Benz of Northlake responded

Barbara, thank you so much for taking the time to leave such kind words about your experience with John Sims! From us at Mercedes-Benz of Northlake, congratulations on your new GLE! Thank you so much again for your feedback! We hope you have a great day!

February 04, 2023

I am always pleased with the service that l get at Northlake. Demarco Crump has helped me on several visits keeping me informed on the progress of service. I especially like the video that the service More

by Nealjoy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump, Nick Collins
Feb 07, 2023 -

Mercedes-Benz of Northlake responded

Neal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake! Thank you for taking the time to leave a 5 Star Review based on your experience with DeMarco in our service department! We can't wait to see you again, have a great day!

January 03, 2023

Wonderful experience every time we come to Mercedes of Northlake in Huntersville. The service advisor Demarco and all the staff are so helpful and explain every concern in laymen terms. Thanks so much. More

by daveglockhart
Recommend Dealer
Yes
Employees Worked With
Taylor Martino, DeMarco Crump
Jan 05, 2023 -

Mercedes-Benz of Northlake responded

Daveglockhart, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2022

Efficient and great service at Northlake. Never an issue when bringing our vehicle in for its service. More

by Cholton5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Jan 01, 2023 -

Mercedes-Benz of Northlake responded

Hello Cholton5, thank you; we appreciate your feedback!

December 27, 2022

Purchased my wife a new vehicle for Christmas. My sales person John Sims and all the staff at Northlake Mercedes were pleasant, knowledgeable, professional, and efficient. I had a wonderful buyi More

by Flee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Sims, Dietrich Wright
Dec 29, 2022 -

Mercedes-Benz of Northlake responded

Hello Flee, we appreciate you taking the time to leave us this feedback.

December 20, 2022

The Service Dept Is Awesome And My Service Adviser DeMarco And Service MGT. Jeremy Are The Best In The Business And Both Deserve 5 🌟🌟🌟🌟🌟 More

by fredflyhill01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Moody, DeMarco Crump, Brad Comfort, Nick Collins, Jeremy Wages, Justin Dunhaney, Joseph Burka, John Sims, Rachel Westmoreland, Joseph Williams
Dec 22, 2022 -

Mercedes-Benz of Northlake responded

Fredflyhill01, we're glad to hear you enjoyed your visit.

December 15, 2022

I would recommend sales rep John to anyone looking to buy a car here. He was great with my family and I. Definitely coming back to this dealer if I have to buy any cars in the future! The amount of care they More

by Couture61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Sims
Dec 17, 2022 -

Mercedes-Benz of Northlake responded

Couture61, we really appreciate your feedback!

December 10, 2022

This review is for Bradley Coppola, i am really thankful for making my car shopping experience so enjoyable. Bought two cars from Mercedes Benz of north lake and cant wait for the third car. More

by aanouh3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola
Dec 13, 2022 -

Mercedes-Benz of Northlake responded

Aanouh3, we are so pleased you enjoyed your visit to Mercedes-Benz of Northlake!

November 23, 2022

I have purchased several automobiles from MB Northlake in the past. I recently purchase a 2023 S class. The entire transaction was a pleasant experience. Justin handled the purchase very professional. Justin More

by John B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Dunhaney
Nov 26, 2022 -

Mercedes-Benz of Northlake responded

John B, we really appreciate your feedback!

November 23, 2022

Great service, DeMarco is great to work with making your service experience pleasant and informative. All my questions were answered in a professional clear and concise manner. I have been a customer of MB More

by John B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Nov 26, 2022 -

Mercedes-Benz of Northlake responded

Hello John B, we appreciate you taking the time to leave us this feedback.

...
6
...