Mercedes-Benz of Northlake

This dealership made us feel welcomed the moment Alton Crawford, our sales person, introduced himself. he was very knowledgeable about the brand and this particular vehicle. We were made to feel totally a Crawford, our sales person, introduced himself. he was very knowledgeable about the brand and this particular vehicle. We were made to feel totally at ease. There was no hard sell, which at some dealerships, that is the case. he wanted to make sure we had all our questions answered and many more that we did not even think of. he really knows his product. Alton then took the time to introduce us to Zac Keener, who was helpful with our shopping at what I call the "goodies store". it was past closing and Zac took his time to explain everything in detail and was very personable. Then finally we had our time with Matt Derenthal. This was effortless, which is sometimes the stressful part of the purchase.....no one loves looking at the numbers...but you have to. I myself just like to see the shiny new cars! You all were above exceptional....thanks for making what sometimes can be a horrible experience to one that was pleasurable. We most certainly will be back when service time comes around even though we live in SC. You are a great group to deal with and we plan on sharing our praise with our friends...See you soon. More

Chad is great. He not only treated us with upmost respect and attention but also was extremely helpful. He gave us very precise and clear explanations about the different models I was interested in, differen and attention but also was extremely helpful. He gave us very precise and clear explanations about the different models I was interested in, different possibilities for payment, and other services (i.e. maintenance, etc.). The process was smooth and quick. This is not the first Mercedes we own (and other luxury brands, Audi, BMW, Infiniti) but the service we got here was first class. Matt was also very attentive and helpful to complete the paperwork. He even remembered me when I visited Hendrick MB in Charlotte 3 years ago! I was impressed. He made all possible effort to smooth the process and his explanations were very comprehensive. It was definitely a five start (out of five) experience. More

Rob was our sales person at this dealership and he was fantastic! He was so friendly, knowledgable and not pushy. Everyone at this dealership was so nice, professional and efficient. I will highly recomme fantastic! He was so friendly, knowledgable and not pushy. Everyone at this dealership was so nice, professional and efficient. I will highly recommend this dealership to my friends and family. When you go to this dealership ask for Rob he was awesome! More

My overall experience with this dealership has been great. In fact, the overall attentiveness and customer service experience has greatly influenced my decision to have decision to have 90% of the requ great. In fact, the overall attentiveness and customer service experience has greatly influenced my decision to have decision to have 90% of the required maintenence done at/with the dealership. More

I'd recommend this dealership for the price, but everything else has been below my expectations of a Premium vehicle dealership. The accessories not offered as promised on time, overall buying exper everything else has been below my expectations of a Premium vehicle dealership. The accessories not offered as promised on time, overall buying experience has been unsatisfactory. Allen Queen and Sohil Shah (does not work for this delaership anymore) were the folks who made me come back to this store and sign the dotted line, but for them I'd would have Never gone back to this dealership again. Well done Allen More

Great purchasing experience. Sales staff very professional, knowledgeable, and dependable. Staff friendly and helpful. Rob Bacharach was extremely helpful during the sale and has followed up twi professional, knowledgeable, and dependable. Staff friendly and helpful. Rob Bacharach was extremely helpful during the sale and has followed up twice after the sale to insure my satisfaction. I am very satisfied with my purchase from Mercedes-Benz of Northlake and highly recommend this dealership. More

It was overall good experience. Rob and Mike were quite helpful. Rob did explain us all the major features of the car. Intially we felt bit rushed by Clint, but we understand it is part of the whole Sales helpful. Rob did explain us all the major features of the car. Intially we felt bit rushed by Clint, but we understand it is part of the whole Sales process. More

I set up a appointment to drive a used vehichle. Garrett had it ready when i got there. Car was great, and we wored out a deal and i purchased it. Overall i was very pleased, and if i am in the mareet for a had it ready when i got there. Car was great, and we wored out a deal and i purchased it. Overall i was very pleased, and if i am in the mareet for a vehichle down the road i would come bac and deal with Garrett McMullen. More