Mercedes-Benz of Northlake

I was very impressed with my experience at Hendrick. The car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew were all fantastic in the time that was taken to tell me everything I needed to know about the car, how everything worked, and to patiently answer all of my questions. It was easy, simple and professional. I highly recommend Hendrick for a discriminating car buyer!! More

As most of the customers at North Lake this is not first time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came off as one heck of a professional. Calm, knowledgeable and patient. he went over with us all the choices and stressed with us why the MB was the right choice. I am a R107 fan and proud owner so i didn't need much convincing but my wife being a Audi lover required a lot more. Rob presented all the features and explained in detail how the merc would be different from the Audi. we left the dealership the first time with all the details we needed but still wanted to see the Audi. Rob followed up multiple phone calls, each one explaining the strengths of the M and eventually had us coming back to the dealership to take the delivery of the car. One thing i would like to stress is during each phone call, he never came across as pushing us to buying the car but was more like a helping hand and a friend. we loved it. during the day we came to pick up the car, all the home work was done, care was taken to take care of the tiny little things that mattered to my wife, and trust me things like these go a long way. that's what we wanted. my 8 year old son who thinks he knows all about cars came along with us, and Rob got 6 stars out of 5 from him. if my son thinks Rob knows things about cars, then i am pretty sure rob does :) More

The whole experience working with these folks was very nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. More

We loved our exerience with this dealership. Everyone was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a veh was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a vehicle. More

Probably the best experience I have ever had selecting a car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and ha car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and have never been disappointed. He is definitely "one of the best"! More

Typically, I dread dealing with the process of purchasing a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiat a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiated through pricing. Ryan was extremely accomodating without adding pressure, he was pleasant and professional and knowledgeable about the cars. He followed up at the appropriate times and stayed late to make sure we were taken care of. He gave us a true sense of concern for excellent customer service, something that is too often overlooked these days. Matt was very helpful through the entire finance process as well and dedicated the necessary time to closing the deal. We could have purchased our next new car anywhere but chose Hendrick Mercedes of Northlake because of the staff's high level of professionalism and customer service. More

Great Dealership. Sohil was fantastic to work with. He was professional and knowledgeable. Overall process was seamless. I will recommend Sohil to my friends and family. was professional and knowledgeable. Overall process was seamless. I will recommend Sohil to my friends and family. More

I bought my CPO 2009 E350 online and am very pleased! I had my car delivered nearly two thousand miles away to Arizona in 10 days from the day I saw it online. It is what I expected and more; it is like had my car delivered nearly two thousand miles away to Arizona in 10 days from the day I saw it online. It is what I expected and more; it is like new! Clint was first class all the way, and very quick with responses to my questions. Matthew made the paperwork easy and quick. I would deal with them again in a heartbeat. I am ammending to reflect that I misunderstood the meaning of 'out the door' and was shocked to have to pay $2,138 in taxes to register the car, so am not happy about the price. I still recommend Northlake I am just not happy with the price anymore. More

My experience with this dealership was great! Sohil was understanding and accomodated all our needs. He worked hard to get us the car we wanted and there was no pressure to buy the car. Great sales associa understanding and accomodated all our needs. He worked hard to get us the car we wanted and there was no pressure to buy the car. Great sales associate! More

My buying experience was exceptional! From the time I walked in the door to the time I completed my purchase, the entire team, particularly Sohil Shah, gave me nothing less than excellent customer servic walked in the door to the time I completed my purchase, the entire team, particularly Sohil Shah, gave me nothing less than excellent customer service. Even after my purchase was completed, Sohil has reached out to me at least three (3) additional times to make sure everything is going well with my vehicle. I would highly recommend this dealership to any potential buyer. More