Mercedes-Benz of Northlake

Great experience My wife and I were impressed from the moment we drove into the Auto mall. We had been to several other Dealerships and didn't get the "WOW" feeling. O My wife and I were impressed from the moment we drove into the Auto mall. We had been to several other Dealerships and didn't get the "WOW" feeling. Once on the lot Chad greeted us in a very short period again different then what we had experienced at other dealerships. Coming to Mercedes-Benz of Northlake we knew what we wanted and what was going to get us to drive off the lot with a new car. We had a previous GREAT experience at the Hendricks Acura Dealership. We explained this to Chad as a challenge and to be honest with you Chad was spot on with how he handled our car buying experience. More

Buying a New Car Had a good experience with Brad he was very nice and helpful, Jahmal showed me all the goodies on new car. As far as the car sorta disappointed in it Had a good experience with Brad he was very nice and helpful, Jahmal showed me all the goodies on new car. As far as the car sorta disappointed in it does not ride as good as my 10 yr. old Infinite and doesn't have as many gadgets as I had on my I35 but my fault for not test driving a new Infinite also. Also when first doing application down payment was 1800. with a very low tradein value for my car then they came back and ask for 6000.00 down and monthly payment 10.00 more on the month. Live and learn don't go car shopping without a man!! More

Great experience Purchasing a pre-owned Mercedes was a seamless transaction at MB of Northlake. The car was very competitively priced, and the price on the window was Purchasing a pre-owned Mercedes was a seamless transaction at MB of Northlake. The car was very competitively priced, and the price on the window was already within the median price range for a similar vehicle, therefore negating the need for the back-and-forth negotiation that is normally a part of the car buying experience. Alexis was helpful in every way possible, and I would definitely buy another car from her and from MB of Northlake. More

Very Professional Garrett McMullen found me a great used Mercedes E350. He is very Professional, friendly and knowledgeable. He listened to what I was looking for and f Garrett McMullen found me a great used Mercedes E350. He is very Professional, friendly and knowledgeable. He listened to what I was looking for and found it. He did not try to sell me something else. I was most impressed with his knowledge of the product. He did not try to " sell" me a car, he helped me purchase a Mercedes. Delivery Specialist Jahmal Hemphill did a great job of introducing me to my new toy! He too is very professional, knowledgeable and patient. More

great Alexis was very helpful and diligent.Her presentation of the vehicle and its freatures were outstanding leaving no questions to be ask.Thank you again Alexis was very helpful and diligent.Her presentation of the vehicle and its freatures were outstanding leaving no questions to be ask.Thank you again More

amazing the service i received was top notch everyone went out of their way to accommodate me the car was ready when I arrived so the time it took to do the the service i received was top notch everyone went out of their way to accommodate me the car was ready when I arrived so the time it took to do the paperwork was minimal the delivery was very informative loved the experience and the car More

Great Experience John Harper and Jahmal Hemphill treated us like true professionals and enjoyed our experience overall. We have purchased several vehicles from Hendric John Harper and Jahmal Hemphill treated us like true professionals and enjoyed our experience overall. We have purchased several vehicles from Hendrick dealerships over the years and always treated like true professionals. More

Great experience!!!! With this being my first, official car purchase, I was a bit nervous about the process of it all. Immediately, when I walked in, I was greeted and wel With this being my first, official car purchase, I was a bit nervous about the process of it all. Immediately, when I walked in, I was greeted and welcomed. Everyone present at the front desk introduced themselves and were extremely kind. My main concern with purchasing a car is having to deal with a salesman who would try to coerce me into a sale I was not comfortable with. Demarco Crump did everything but that. He was available to answer all of the many questions that I had. He talked me through the process, telling me exactly what to expect each step of the way and did so in a timely manner. I walked into financing feeling comfortable and at ease with my decision to purchase my vehicle. Even during the test drive with Jahmal Hemphill, the same level of customer services continued. Jahmal made it a point to address the different features in the car that I was neglecting to acknowledge when it came to its functionality. In finance, Jacob Cates was very thorough with explaining the paperwork and made sure that all my questions were answered. It was nice to be able to go through financing quickly, without having a feeling of uncertainty when I left. Overall, I think this is one of the best dealerships I've been to because it felt like the employees cared more about my experience and comfort than they did about closing a deal. More

Hands down, best service!!! I began my new car search a few weeks ago, not intending to purchase a Mercedes Benz. After working with Garrett, I was convinced to at least test dri I began my new car search a few weeks ago, not intending to purchase a Mercedes Benz. After working with Garrett, I was convinced to at least test drive a Mercedes Benz C250 to see if it could at least meet my needs (powerful engine, luxury amenities, great fuel economy, and affordable price). To say that after my test drive, the car "caught my attention", would be an understatement. Not only was I impressed with the quality of the car, but the knowledge and service of the Mercedes Benz Northlake staff, especially Garrett McMullen, was beyond any sales experience I had encountered. Garrett and the staff were very attentive to my needs, financial goals, and ensured that this buying experience was extremely comfortable for me. I can honestly say that though this was the largest car purchase I've ever made, Garrett and the MB Northlake staff made this the one of the easiest and smartest decisions I've ever made! I'm beyond pleased with my 2013 C250 and will continue to be a loyal Mercedes Benz customers, especially with Garrett and the staff at MB Northlake! More