Mercedes-Benz of Northlake

Awesome experience! This is my first Mercedes And the families third. I had no idea I was on the market for my next vehicle until I met Alton. He did an excellent job sho This is my first Mercedes And the families third. I had no idea I was on the market for my next vehicle until I met Alton. He did an excellent job showing me how the car features will benefit me. After his presentation, I feel safe behind the wheel of my Mercedes in any situation. Alton's concern for my needs went far beyond the need the make the next sale or meet the months quota. First Class! More

Excellent Out of all the car dealerships that I have purchased a car from; I must say the Mercedes Benz of Northlake has been the most professional. I am thorou Out of all the car dealerships that I have purchased a car from; I must say the Mercedes Benz of Northlake has been the most professional. I am thoroughly impressed in every way. More

Great Dealership! Third vehicle we have purchased from Rob Bacharach in one year, EXCELLENT Sales Consultant.Delivery Specialist Jahmal Hemphill was very efficient and Third vehicle we have purchased from Rob Bacharach in one year, EXCELLENT Sales Consultant.Delivery Specialist Jahmal Hemphill was very efficient and knowledgeable. Finance Manager Mike Mihoch is great with all the paperwork details.If there is a problem or something that needed to be addressed Clint Bex,General Sales Manager would always have a solution or answer. Everyone at dealership is very friendly and you don't feel pressured to buy a vehicle. WE KEEP COMING BACK TO DEALERSHIP TO PURCHASE VEHICLES, THIS IS A TESTAMENT OF HOW HIGHLY WE THINK OF EVERYONE! More

SURPERB CUSTOMER SERVICE On May 3, 2014 I purchased my very first Mercedes-Benz from Northlake for my Birthday! I am so proud, excited and so happy I made this decision. Ga On May 3, 2014 I purchased my very first Mercedes-Benz from Northlake for my Birthday! I am so proud, excited and so happy I made this decision. Garrett McMullen was the only reason I made this purchase so quickly. He represented Mercedes-Benz so well. He was not forceful; he was so kind and very knowledgeable with every question asked. He was honest, smiled a lot and just had a friendly spirit that is so intriguing in today's society. He has literally changed my mind about a car salesman forever! After the test drive of this 2011 Mercedes, I knew this was all mine...I asked him did he own a Mercedes as well, he looked at me and was so honest and said no, but I expire to own one one day....Yes!!. SOLD.....Garrett was honest; nice, courteous and knowledgeable all service with a smile. This is why I purchased my first Mercedes-Benz from Northlake .... I ask of you Mr. Hendrick to please gift Garrett McMullen a Mercedes Benz as a reward for providing Outstanding Excellent Customer Service and representing your organization...he truly deserves it. After purchasing the car of my dream.... I had the pleasure to meet the Delivery Specialist Jamal Hemphill. I have never witnessed such an intelligent young man that knew of every button, what it does, how to set up, he knew every feature about this vehicle OMG! Amazing truly amazing...I was so fascinated with seeing how his eyes lit up as he explained each feature, I was in a awe moment to witness his training, and felt the love and compassion of what he does. In this day and time you do not get that type of experience, time and patience for a customer. I am so grateful to have met both of these employees at Mercedes Benz at Northlake. I have told every one of my friends, my church members and family about my experience at Northlake. By the way; I look good in my new 2011 C300 Mercedes Benz.....thank you.. More

MB of Northlake is wonderful I was very pleased with my visit to MB of Northlake. On test drive Alton took the time to explain the car and features. We were not planning to buy I was very pleased with my visit to MB of Northlake. On test drive Alton took the time to explain the car and features. We were not planning to buy this day and Alton took time to build the car I wanted only to find that the exact car was already in-house, it was fate. Alton and Matt made the buying experience as pleasant as possible. I am a loyal Mercedes-Benz owner and would recommend this dealership. More

Mercedes Purchase at Northlake Rob did a great job of working with my husband Randy and myself when we purchased our used Mercedes. He helped us narrow down our car and eventually Rob did a great job of working with my husband Randy and myself when we purchased our used Mercedes. He helped us narrow down our car and eventually guided us to a price and car that worked for us! He was very knowledgeable and efficient in every area of the car buying process. If we had questions, he answered or made sure he found out answers for us. I would definitely recommend him to others when purchasing a new or used vehicle. His goal was to make sure we were satisfied. Sincerely, Kyle Aldridge Cornelius, NC More

3rd time is a charm! This is my 3rd GL450 lease. My first was in 2007, then in 2011. My 2014 experience was by far my best! I met Alton when I was in for a service for This is my 3rd GL450 lease. My first was in 2007, then in 2011. My 2014 experience was by far my best! I met Alton when I was in for a service for my 2011. About a year after we met, I was happy to have him help me with the process of deciding all the details of my new 2014. Just got it today and I am very pleased. Now just for the record. I worked with Scott Anderson on my 2011 and he is quit the contrast to Alton. To be nice, I'll just say I'm glad I found someone else to work with:) Looking forward to enjoying my new GL450! More

Second vehicle I would honestly say that I was treated with respect, Alton Crawford and the rest of the staff have been very pleasant whenever I arrived at the deale I would honestly say that I was treated with respect, Alton Crawford and the rest of the staff have been very pleasant whenever I arrived at the dealership ! I am an average guy, but I was made to feel like I was a VIP. I enjoyed the process so much that I may be returning to purchase a second Mercedes for my wife. More

Great Experience! In April, I started shopping for a new car. My old car was a 1999 Honda Civic with 215k miles. I knew it was time to let it go. After shopping aroun In April, I started shopping for a new car. My old car was a 1999 Honda Civic with 215k miles. I knew it was time to let it go. After shopping around at several dealerships, I stumbled upon Mercedes Benz of Northlake. Alexis made my car shopping experience comfortable and easy. She was very quick to answer any questions I had regarding the vehicle I was interested in (even on a Sunday when the dealership was closed). Mercedes Benz of Northlake definitely outshines any of the other dealerships I was considering. Their entire staff seems very personable, honest, and transparent. Unlike other dealerships, the car I was interested in was already competitively priced, so there wasn't much haggling involved. I want to sincerely thank Alexis Greene and the entire staff at Mercedes Benz of Northlake for all of their hard work. They pulled strings and did everything in their power to make my first time car buying experience pleasant. More

Great service and great people Chad and the guys did a great job. My company leased a Mercedes E350 and the process was smooth and Chad was very helpful. He was easy to contact an Chad and the guys did a great job. My company leased a Mercedes E350 and the process was smooth and Chad was very helpful. He was easy to contact and returned calls promptly. Additionally, the dealer had a great selection of cars with various options. More