Mercedes-Benz of Northlake

Outstanding costumer service I will recommend this dealership and it's employees to all my friends looking to purchase a new or used vehicle. They took great care of all my needs I will recommend this dealership and it's employees to all my friends looking to purchase a new or used vehicle. They took great care of all my needs and made sure they talked me through every step of the purchasing experience. Great job guys I love my new truck! More

Wonderful Service I am pleased at the service of the dealership. I am welcomed with a smile every time. Rob does his best to make sure my needs are met. I am pleased at the service of the dealership. I am welcomed with a smile every time. Rob does his best to make sure my needs are met. More

i walked into the dealership with preconceived notions. I reluctantly admit, I walked into the dealership with preconceived notions. As I approached the doors,I just knew that I was going to get a sales ass I reluctantly admit, I walked into the dealership with preconceived notions. As I approached the doors,I just knew that I was going to get a sales associate who wouldn't listen to my needs and who was only concerned about their agenda. I was completely wrong in my assessment. I was greeted by Rob; a warm, friendly, and kind, sales consultant. After speaking with him my apprehensions quickly went away and I knew this was a company I could do business with. Working with him was a great experience. He was attentive to my needs and he took the time to listen to my concerns. He found every obstacle I was faced with as an opportunity to help me. I must admit, he made my car buying a pleasurable experience verses a dreaded task. Mike was AWESOME as well. He went above and beyond to make it as easy as possible for me to leave the dealership in a new car. Just when I thought the service was over and couldn't get any better, I was introduced to Jahmal. Jahmal took the time to walk me through how to work all the new gadgets on the car. I would recommend this sales team and dealership to anyone who was in the market to purchase a vehicle. More

Great Experience at Hendrick of Northlake My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except a Cadillac. I have driven Mercedes, BMW, Audi's and I still just wanted one of the Cadillac SUV's. Plus my car had been paid off for years and really didn't want a payment, until mine was totally worn out (which it was but I was in denial) and I found a car I loved. So, I was on my way to meet with Mr. Jim Cochran (and I know the sales type and I was ready for him)! I was first greeted by a nice gentleman that opened the door for me, even though I turned around to see who he was really opening the door for, and no one was there! He was really opening the door for ME! Then, with a nice big smile, he offered me a cup of coffee, and showed me back to the coffee bar. Hummm, ok so I was really feeling the love but I wasn't going to give in this easy! I walked back to the lobby and Mr. Cochran was there. What a nice man! I was prepared for his "sales talk" but there really wasn't any! Just a nice conversation about the car, then as politely as I could, I told him that I really didn't think I would like it that well and I loved my Cadillac and that's what I really wanted, but OK, I would drive it, the whole time thinking I would probably be bringing it back. The deal was mostly contingent on the headlights being good so I could see at night. Well, long story short, I really liked him, loved the car, and we made the deal that night. The following day I came in to pick up my new ride, (and say goodbye to my precious cadi), and met with Jahmal and he walked me through all the new toys and gadgets and gave me his cell phone in case I needed to call him with questions. BWAHAAHAA!!! Boy, I hope he doesn't regret that! hee hee! In all seriousness, what a pleasure dealing with these professional NON sales people. I never felt like I was being sold to, or pressured. Only there to assist me and to make my experience as pleasurable as possible. I will be referring my friends! And stopping in for a good cup of coffee every now and then too! :) With warm regards, Sherry Harkey More

The best car buying experience I have had in a long time Garrett was wonderful and patient as he helped me through my anxiety around purchasing a car. Jamhal answered all of my questions about the Mercedes Garrett was wonderful and patient as he helped me through my anxiety around purchasing a car. Jamhal answered all of my questions about the Mercedes features, he is a true enthusiast. They both made my car buying experience pleasurable. More

Mercedes Benz of Northlake My experience with Mercedes Benz of Northlake was the most positive vehicle purchase experience of my like. Not only were the facilities world clas My experience with Mercedes Benz of Northlake was the most positive vehicle purchase experience of my like. Not only were the facilities world class, but the people my wife and I came in contract were as well. From Alton Crawford who led the team, to Jahmal Hemphill who helped us get acquainted with our new vehicle, to parts desk who helped us get some accessories for our new vehicle and to the person who helped us complete all of the documents required to purchase this vehicle. It truly was an impressive group of people and a great experience. Job well done! Ed & Kim Cook More

John Harper provided excellent customer service and follow-up. He was extremely knowledgeable and answered all of our questions. We highly recommend him and will refer him to other prospective buyers follow-up. He was extremely knowledgeable and answered all of our questions. We highly recommend him and will refer him to other prospective buyers. He was a pleasure to work with. More

The entire purchase process was a pleasurable experience. John Harper was inviting, knowledgeable of the product, and shared my excitement for the purchase. His facilitation of the deal made things run smoot John Harper was inviting, knowledgeable of the product, and shared my excitement for the purchase. His facilitation of the deal made things run smooth. I would definitely reach out to him again for our next Mercedes Benz purchase. More

Excellent people and attention given associated with my purchase. Very professional and helpful team. Would gladly refer anyone to them for future needs. Regards Greg Lowe purchase. Very professional and helpful team. Would gladly refer anyone to them for future needs. Regards Greg Lowe More