Mercedes-Benz of Northlake

Review John is awesome! He sold me my first Honda three years ago. When I was ready to buy again there was no question who I would buy from. He is friendl John is awesome! He sold me my first Honda three years ago. When I was ready to buy again there was no question who I would buy from. He is friendly, professional, knowledgeable, and helpful. I hate the car sales process in general but John made it easy. Couldn't ask for a better experience! More

Superb Experience - buy from them! Chad Wood was a terrific person / saleman to work with at Northlake Mercedes-Benz. After searching for "THE" car for 7 months, we found it on line at Chad Wood was a terrific person / saleman to work with at Northlake Mercedes-Benz. After searching for "THE" car for 7 months, we found it on line at his dealership. But, we were on vacation in FL... heading back to VA. He worked with us, sent sales sheets, confirmed specifics about the car, warranty, mileage, special features, carfax, owners all by phone and e-mail. Then he worked on the price with us to meet our specific needs. Due to travel, he and his managers worked with our schedlue until I could arrive in NC and held the car for us. When we arrived, it was in perfect condition, ready, shiny, with a big red bow. Sounds corny, but the car was for my Mom. And after searching without luck and meeting some less than upstanding sales persons, this was a dream. We test drove the car, loved it. Worked with their managers and financiers / paperwork specialists... and drove off in our new car. Chad is the most knowledgeable salesman I've worked with over the last 7 months (and I've worked with about 25 dealerships). He made the experience a very positive one and we are very pleased to recommend him and his team at Northlake Mercedes-Benz. More

All around wonderful experience! This was an overall great experience. All of the employees that I came into contact with were very nice and welcoming. Chad and Mike made this experie This was an overall great experience. All of the employees that I came into contact with were very nice and welcoming. Chad and Mike made this experience so much easier and way more pleasant than my experiences with other dealerships in the past. Chad went above and beyond to make sure that the car was immaculate when I came to pick it up. I am in love with my car and am so greatful to everyone at Mercedes-Benz that made this a smooth, stress-free process. More

Excellent The appearance of the dealership was very nice. Everyone we came into contact with was friendly and helpful. Even employees in passing were friendl The appearance of the dealership was very nice. Everyone we came into contact with was friendly and helpful. Even employees in passing were friendly and smiling. We did not get a hard sell on the vehicle. We were able to test drive it by ourselves for as long as we wanted. After we purchased the vehicle, Jahmal and John, spent a lot of time with us and wanted to make sure we had no questions about the vehicle and told us to come back anytime if we had any issues or questions. It was a very pleasant experience. More

Overall excellent experience Clint Bex is a true professional and sets forth a pricing and trade-in structure that is straightforward and honest. Jahmal Hemphill is a Product Spe Clint Bex is a true professional and sets forth a pricing and trade-in structure that is straightforward and honest. Jahmal Hemphill is a Product Specialist that delivered our car to our home and explain every facet of the vehicle. Jahmal was knowledgeable, courteous, and considerate of our questions and desire to learn all about our new car. Deryck Siebs completed our paper work quickly and professionally. More

First-time Mercedes Benze owner! We searched for 6 months for the perfect next car & drove everything. Rob at Hendrick Northlake made it easy to love our new diesel GLK250. We searched for 6 months for the perfect next car & drove everything. Rob at Hendrick Northlake made it easy to love our new diesel GLK250. More

The most wonderful car buying experience ever! Our experience with Mercedes-Benz of Northlake was wonderful! Our sales representative Alton was very friendly and knowledgeable. He made the proces Our experience with Mercedes-Benz of Northlake was wonderful! Our sales representative Alton was very friendly and knowledgeable. He made the process of purchasing a car very exciting. He was able to answer all of our questions. He went above and beyond to help us pick out the right car. He made us aware of everything we were receiving with our purchase. I would recommend this Mercedes-Benz dealership to others and will definitely recommend Alton as a great sales representative! More

Salone Family Great experience. Great follow-up and overall great experience. The team was very organized and made the process as easy as possible. I would definite Great experience. Great follow-up and overall great experience. The team was very organized and made the process as easy as possible. I would definitely recommend this dealership! More

MY SALESPERSON @ NORTHLAKE WAS THE BEST I HAVE EVER HAD! After searching several other Mercedes dealerships for the car I wanted, I was lucky enough to find NorthLake and my saleman, Brad Comfort. I have ow After searching several other Mercedes dealerships for the car I wanted, I was lucky enough to find NorthLake and my saleman, Brad Comfort. I have owned 4 Mercedes in the past, but never had the type of sales person who would work so hard (even on his day off!) to find me a perfect car. I'm really not a difficult person, but had exactly the kind of car I wanted and Brad continued to work effortlessly to find me that car. He is responsible, willing, and most importantly understanding of a clients needs and does everything he can to be sure that they are satisified. Northlake is a large dealership; but I found the customer service and people there to be top-notch! More

Very Satisfied First Time Purchaser This was my first milestone purchase as a new grad and the staff made it such a pleasant experience fulfilling everything I requested and more! This was my first milestone purchase as a new grad and the staff made it such a pleasant experience fulfilling everything I requested and more! More