Mercedes-Benz of Northlake

Great Leasing Experience our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and s our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and seamless, no haggling. Rob answered all of our questions and is very knowledgeable about the products he is representing. He made the delivery process very simple and took the time to show us all the features and answer our multitude of questions with ease. We would recommend Rob to anyone looking to purchase a MB if they want a simple and easy car buying/leasing experience. More

Great guys to work with mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such a nice guy and was easy to work with. Mr. Hemphill, was so professional when the care arrived and he went with me the car and made the whole process so easy. THANK YOU GUYS, YOU ROCK!!! More

Smooth Purchase Experience I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the pe I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the people I dealt with at this dealership were great, making sure I had an overall wonderful experience from purchase to finance to delivery. I applaud you guys. Great kudos to Chad Woods. I will most def consider you guys in the future. More

They listened to me. Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around fo Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around for the car that I wanted. Rob and Clint both heard me clearly. What was most important is that they never showed me anything but respect of me being picky. Understood that I was going to get what I wanted and not settle. I will finish with that these guy's get it from a car selling perspective. They worked together. Not to do what is best for them. But to do what was best for the dealership and me the customer. That is rare. Very rare. So congrats to Rob. Keep it going. Stay humble and true. I'll send any of my contacts to you guy's anyday. More

Always Great Customer Service Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the c Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the car was very reasonable and received a excellent offer for my trade. Negotiations for the price of E350 and Trade in concluded in less than 15 minutes! Finance Manager Jacob Cates also was excellent, low finance rate and no pressure to purchase add-on's. Delivery Specialist Jahmal Hemphill setup up my phone and showed all the features of the car before I left the dealership. Everyone did a great job at the dealership. More

Customer Service Review I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his custom I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his customer service was excellent. He made certain that he found the best deals and patiently searched to ensure my needs were met. I would recommend him to a friend or colleague. More

Very Happy! This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SL This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SLK and worked to make it possible to purchase my sweet CLK. While detailing the car, a sensor was broken. No problem, Rob provided a loaner car while the sensor was fixed and I picked up my new ride the next day. Couldn't have been easier. I am very happy with my car and feel really good about continuing to use this facility for my future service needs and possibly my next vehicle. More

First time buyer of Mercedes I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had be I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had been passed from salesman to salesman. Rob was very effective in changing my attitude with his professionalism. He took the time to listen to what I was looking for and to quickly find that car. Although it took a while to locate and finalize the deal, Rob made sure I was comfortable and gave me a demo to drive until my car was brought in from another state. I would highly recommend him and have! JMartin More

A "Bacharach" of an experience We are first time buyers and our experience started with meeting Mr. Bacharach and it just kept going up from there. Rob made sure that our time was We are first time buyers and our experience started with meeting Mr. Bacharach and it just kept going up from there. Rob made sure that our time was not wasted. He provided us with the right information that we needed to hear and best of all he went a distance to make sure that we get what we wanted. He is a hard worker, he is sincere, and he is proud of his job, his company, and the product that they promote and sell. He's simply the best! More