Mercedes-Benz of Northlake

Customer Service Review I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his custom I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his customer service was excellent. He made certain that he found the best deals and patiently searched to ensure my needs were met. I would recommend him to a friend or colleague. More

Very Happy! This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SL This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SLK and worked to make it possible to purchase my sweet CLK. While detailing the car, a sensor was broken. No problem, Rob provided a loaner car while the sensor was fixed and I picked up my new ride the next day. Couldn't have been easier. I am very happy with my car and feel really good about continuing to use this facility for my future service needs and possibly my next vehicle. More

First time buyer of Mercedes I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had be I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had been passed from salesman to salesman. Rob was very effective in changing my attitude with his professionalism. He took the time to listen to what I was looking for and to quickly find that car. Although it took a while to locate and finalize the deal, Rob made sure I was comfortable and gave me a demo to drive until my car was brought in from another state. I would highly recommend him and have! JMartin More

A "Bacharach" of an experience We are first time buyers and our experience started with meeting Mr. Bacharach and it just kept going up from there. Rob made sure that our time was We are first time buyers and our experience started with meeting Mr. Bacharach and it just kept going up from there. Rob made sure that our time was not wasted. He provided us with the right information that we needed to hear and best of all he went a distance to make sure that we get what we wanted. He is a hard worker, he is sincere, and he is proud of his job, his company, and the product that they promote and sell. He's simply the best! More

Review John is awesome! He sold me my first Honda three years ago. When I was ready to buy again there was no question who I would buy from. He is friendl John is awesome! He sold me my first Honda three years ago. When I was ready to buy again there was no question who I would buy from. He is friendly, professional, knowledgeable, and helpful. I hate the car sales process in general but John made it easy. Couldn't ask for a better experience! More

Superb Experience - buy from them! Chad Wood was a terrific person / saleman to work with at Northlake Mercedes-Benz. After searching for "THE" car for 7 months, we found it on line at Chad Wood was a terrific person / saleman to work with at Northlake Mercedes-Benz. After searching for "THE" car for 7 months, we found it on line at his dealership. But, we were on vacation in FL... heading back to VA. He worked with us, sent sales sheets, confirmed specifics about the car, warranty, mileage, special features, carfax, owners all by phone and e-mail. Then he worked on the price with us to meet our specific needs. Due to travel, he and his managers worked with our schedlue until I could arrive in NC and held the car for us. When we arrived, it was in perfect condition, ready, shiny, with a big red bow. Sounds corny, but the car was for my Mom. And after searching without luck and meeting some less than upstanding sales persons, this was a dream. We test drove the car, loved it. Worked with their managers and financiers / paperwork specialists... and drove off in our new car. Chad is the most knowledgeable salesman I've worked with over the last 7 months (and I've worked with about 25 dealerships). He made the experience a very positive one and we are very pleased to recommend him and his team at Northlake Mercedes-Benz. More

All around wonderful experience! This was an overall great experience. All of the employees that I came into contact with were very nice and welcoming. Chad and Mike made this experie This was an overall great experience. All of the employees that I came into contact with were very nice and welcoming. Chad and Mike made this experience so much easier and way more pleasant than my experiences with other dealerships in the past. Chad went above and beyond to make sure that the car was immaculate when I came to pick it up. I am in love with my car and am so greatful to everyone at Mercedes-Benz that made this a smooth, stress-free process. More

Excellent The appearance of the dealership was very nice. Everyone we came into contact with was friendly and helpful. Even employees in passing were friendl The appearance of the dealership was very nice. Everyone we came into contact with was friendly and helpful. Even employees in passing were friendly and smiling. We did not get a hard sell on the vehicle. We were able to test drive it by ourselves for as long as we wanted. After we purchased the vehicle, Jahmal and John, spent a lot of time with us and wanted to make sure we had no questions about the vehicle and told us to come back anytime if we had any issues or questions. It was a very pleasant experience. More

Overall excellent experience Clint Bex is a true professional and sets forth a pricing and trade-in structure that is straightforward and honest. Jahmal Hemphill is a Product Spe Clint Bex is a true professional and sets forth a pricing and trade-in structure that is straightforward and honest. Jahmal Hemphill is a Product Specialist that delivered our car to our home and explain every facet of the vehicle. Jahmal was knowledgeable, courteous, and considerate of our questions and desire to learn all about our new car. Deryck Siebs completed our paper work quickly and professionally. More