Mercedes-Benz of Northlake

Service with a Smile I hardly ever write a review for any type of service, but today I would like to share with you my experience. I am an owner of a 2012 C300 4matic, sin I hardly ever write a review for any type of service, but today I would like to share with you my experience. I am an owner of a 2012 C300 4matic, since my purchase of the vehicle I have had to take it in for some small issues. I have had the pleasure of dealing with Rick and Taylor on different occasions, you would think the customer service would be slightly different between employees (I have dealt with that before) not here. This is truly one of the best service departments I have ever had the pleasure of utilizing. Great TEAM!!!! More

overall review of service Jahmal was excellent in guiding me through my new CLA250 he was very personable and polite and covered all the items completely very happy with this s Jahmal was excellent in guiding me through my new CLA250 he was very personable and polite and covered all the items completely very happy with this service. Demarco who worked with us on purchase and all other items was excellent also More

A Great no-pressure Experience. The entire staff was friendly, knowledgeable, and very willing to assist. Brad was a great, patient, and thoroughly helpful salesman. Jahmal was a won The entire staff was friendly, knowledgeable, and very willing to assist. Brad was a great, patient, and thoroughly helpful salesman. Jahmal was a wonderful instructor on the many "bells and whistles" of the components of the vehicle. Even the financing portion of the purchase was painless. I would highly recommend this dealership. More

Chad Woods Chad was very professional, quite knowledgeable & very approachable. I will purchase future vechicles from him as well. I appreciate his willingness Chad was very professional, quite knowledgeable & very approachable. I will purchase future vechicles from him as well. I appreciate his willingness to help. Thanks chad! More

Very Professional and knowledgeable team. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. However, at MBof NL the team was very understanding of my lack of time to " shop around" but also aware that i was looking for the best out the door price. My husband and I already own one Mercedes and did not want to trade a vehicle. We knew what we wanted and what amount we found acceptable to spend. From DeMarco Crump's first greeting we were off to a great start. DeMarco persoanlly delivered our new vehicle to our home as I had no way to get there due to my husband being out of town. He texted and called the following day to make sure we were Happy with the delivery of the car. My apologies as I can not locate the young man's name. However , a young man showed us features on the car that we were purchasing that we would have never found had he not gone over in detail. He even showed us a few things that the Mercedes I have driven for 6 years does that we never knew it could do! Wow, is all we could say. In closing our finance person Mike Mihcoch handled our paperwork expeditiously and professionally. The icing on the cake, Mike and DeMarco called the following day to let us know they had found us an even better interest rate!!! In all of our previous car purchases, to many to count, this has never happened. Typically we have had to leave giggling at what rate dealerships want to offer and we wonder why anyone would ever finance through a dealership. Often in past we leave dealerships and finance through our bank. MB of NL made this part an easy decision for a sensible person!! Mike then made a trip out to our home for us to sign the paper work with the lower interest rate!!! This is true Custommer Service. Amerca needs to learn from these guys:) Maybe MB of NL could offer a free course to anyone trying to build a successful business today!:) I have already shared my awesome experience with many of my coworkers! Thank you for your attention to detail!!!! Angela and Tony More

Great Leasing Experience our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and s our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and seamless, no haggling. Rob answered all of our questions and is very knowledgeable about the products he is representing. He made the delivery process very simple and took the time to show us all the features and answer our multitude of questions with ease. We would recommend Rob to anyone looking to purchase a MB if they want a simple and easy car buying/leasing experience. More

Great guys to work with mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such a nice guy and was easy to work with. Mr. Hemphill, was so professional when the care arrived and he went with me the car and made the whole process so easy. THANK YOU GUYS, YOU ROCK!!! More

They listened to me. Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around fo Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around for the car that I wanted. Rob and Clint both heard me clearly. What was most important is that they never showed me anything but respect of me being picky. Understood that I was going to get what I wanted and not settle. I will finish with that these guy's get it from a car selling perspective. They worked together. Not to do what is best for them. But to do what was best for the dealership and me the customer. That is rare. Very rare. So congrats to Rob. Keep it going. Stay humble and true. I'll send any of my contacts to you guy's anyday. More

Smooth Purchase Experience I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the pe I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the people I dealt with at this dealership were great, making sure I had an overall wonderful experience from purchase to finance to delivery. I applaud you guys. Great kudos to Chad Woods. I will most def consider you guys in the future. More

Always Great Customer Service Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the c Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the car was very reasonable and received a excellent offer for my trade. Negotiations for the price of E350 and Trade in concluded in less than 15 minutes! Finance Manager Jacob Cates also was excellent, low finance rate and no pressure to purchase add-on's. Delivery Specialist Jahmal Hemphill setup up my phone and showed all the features of the car before I left the dealership. Everyone did a great job at the dealership. More