Mercedes-Benz of Northlake

Customers For Life Garrett McMullen was an icon for courteous and professional service. He was efficient and knowledgeable. We appreciated his particular attention to Garrett McMullen was an icon for courteous and professional service. He was efficient and knowledgeable. We appreciated his particular attention to detail. Our requirements were met with complete satisfaction and our experience exceeded expectation. Mercedes customers for life! More

New Customer! My wife and I were looking for an SUV to replace an older vehicle we owned. The dealership was very clean and inviting. We didn't anticipate the typ My wife and I were looking for an SUV to replace an older vehicle we owned. The dealership was very clean and inviting. We didn't anticipate the type of treatment we received when we arrived. Rob was very friendly, made sure we were comfortable. He was able to talk about all the details of the GLK we were interested in and provided us an opportunity to test drive. He was able to make a deal that day! We love the GLK 350 and couldn't have been happier with the experience that Rob provided. He ensured we were happy with the vehicle...even after we purchased it, he wanted to be sure we were happy. We are definitely excited to be Mercedes customers! Thanks Rob! More

Outstanding customer service! Found what I was looking for and at the price I wanted to pay. Could not ask for a better salesperson than Demarco Crump. He was very instrumental in Found what I was looking for and at the price I wanted to pay. Could not ask for a better salesperson than Demarco Crump. He was very instrumental in finding the car I wanted. Knowledgeable, friendly and a pleasure to work with. Jahmal Hemphill was also very helpful in explaining the features on the car. More

First-Class Experience. We had a great experience with Chad Woods. He is extremely knowledgeable and found the exact car we were looking for. He respected our time and came We had a great experience with Chad Woods. He is extremely knowledgeable and found the exact car we were looking for. He respected our time and came to the table with their best offer. Since the sale he has been actively engaged with us and maintains a relationship. We will buy our next Mercedes from him for sure. More

Best car buying experience ever! Could not ask for a better salesperson than Alton Crawford. He was a joy to work with. Knowledgeable, very responsive, always upbeat, the ultimate p Could not ask for a better salesperson than Alton Crawford. He was a joy to work with. Knowledgeable, very responsive, always upbeat, the ultimate professional. Actually enjoyed buying a car this time. More

new car Found what I was looking for. Great job keep up the good work. The facility was nice and clean. The process was quick and painless. Found what I was looking for. Great job keep up the good work. The facility was nice and clean. The process was quick and painless. More

Customer Service Oriented Alexis is very attentive and responsive to questions, detailed and knowledgeable about a vehicles, She is very professional, warm and not overbearing/ Alexis is very attentive and responsive to questions, detailed and knowledgeable about a vehicles, She is very professional, warm and not overbearing/ pushy. I am super glad to have a Mercedes Dealership on this side of town and having Alexis there makes my overall experience that much better. More

AWESOME experience again :) I got first car from Clint Bex in 9/10. That was new E350 . I just got my 5th Mercedes from Clint Bex again without even planing on buying when I ar I got first car from Clint Bex in 9/10. That was new E350 . I just got my 5th Mercedes from Clint Bex again without even planing on buying when I arrived at His store at 7/28/14. I know for FACT that his customer service, knowledge about cars and what I want and expect is bigger than words. I got new and used cars from him and his approach is always the same. He didn't change when he got new store and bigger position and more responsibility he was always same person with big smile and big heart for his customers. This time I saw an AMG I liked and wanted so work was easy on trades and #s. He passed me to sales consultant Rob B for any question on car and fill paperwork including test drive. I was little sceptical knowing I am demanding and I know cars but I was WRONG to even think that way . Rob has an awesome personality and know what customers want and need. He has knowledge about MB brand and don't mind answering any question about products and options . Jim in loan department is same way easy going with knowledge about banks paperworks and extra stuff what dealership offering for they customers. Jahmal H in delivery cars department know His job for sure explaining options and answering questions too. I wish I can explain all in details :) how easy it was and how much I respect CLINT. Thanks again a lot and I hope to see you soon :) with another car purchase. More

Amazing! Amazing! Amazing! & Painless! Painless! Painless! My wife and I are not big on dealing with car dealerships for a number of reasons. Typically, the cars we want to buy aren't the cars that we could g My wife and I are not big on dealing with car dealerships for a number of reasons. Typically, the cars we want to buy aren't the cars that we could get financed for, so we started by getting pre-approved over the phone before we wasted everyone's time with an in person visit. Of course, we did as much online searching as our fingers could handle. Both of our credit scores are just below 600, so it took extra attention from the financing team (Clint & Jacob) to find a lender that was willing to give us another shot. After a couple weeks, we got the approval we were hoping for. The interest rate was kind of high but we expected that. This dealership is kind of intimidating by initial sight, but once we walked in, everything was perfect! The people were very welcoming and not too pushy. Clint introduced us to DeMarco (our sales guy), who took us on the test drive and walked us through the entire sales process. I've lived in 4 different states where I've bought a car and this was easily my best experience. Once the car was detailed and the paperwork was wrapped up, DeMarco went the extra mile and offered us a gift from their Mercedes store. Since this was my wife's 1st time buying a Mercedes, she felt extra special and wondered why we hadn't dealt with them before now and why other dealerships never treat BRAND NEW clients like this. She realized that we could have spent our money any place in the Charlotte area but walking away happy with her purchase meant everything! The icing on the cake for me was when I came back the next day to review all the car features with Jahmal. We spent 4 hours together reviewing everything from top to bottom. It really made me feel good about my down payment, instead of feeling like I'd wasted a lot of money with this purchase. He was awesome and very knowledgeable! At the end of the process I noticed that we didn't have a front Hendricks plate so I sent DeMarco an email about a designer plate I saw in their store that I liked. Two days later it showed up at my house in the mail. Free of charge! Unbelievable! I haven't used their service department yet but if it's anything like their sales team, they'll have a customer for life. These guys made a poor working man feel like a rich working man without breaking the bank! Thanks for everything! WE WILL be back soon! More

Exceptional service! I came to Northlake Mercedes to test drive a particular model for a future purchase. So as to not mislead the salesperson, I was very upfront about my I came to Northlake Mercedes to test drive a particular model for a future purchase. So as to not mislead the salesperson, I was very upfront about my intentions for the day. Despite the fact that I couldn't have been more clear about not buying a vehicle the day of, Alexis Greene spent the better part of 2 hours answering every question I had about the car (which was extensive) and took me on two different test drives so I could compare the new and used models. What struck me about this experience was that at no point did I feel pressured to buy a vehicle that day. I was also really impressed with her depth of knowledge. In a nutshell: I couldn't have had a better experience at Mercedes Benz of Northlake and will continue to recommend Alexis as the salesperson. Thanks, Alexis! More