Mercedes-Benz of Northlake

First-Class Experience. We had a great experience with Chad Woods. He is extremely knowledgeable and found the exact car we were looking for. He respected our time and came We had a great experience with Chad Woods. He is extremely knowledgeable and found the exact car we were looking for. He respected our time and came to the table with their best offer. Since the sale he has been actively engaged with us and maintains a relationship. We will buy our next Mercedes from him for sure. More

Customer Service Oriented Alexis is very attentive and responsive to questions, detailed and knowledgeable about a vehicles, She is very professional, warm and not overbearing/ Alexis is very attentive and responsive to questions, detailed and knowledgeable about a vehicles, She is very professional, warm and not overbearing/ pushy. I am super glad to have a Mercedes Dealership on this side of town and having Alexis there makes my overall experience that much better. More

AWESOME experience again :) I got first car from Clint Bex in 9/10. That was new E350 . I just got my 5th Mercedes from Clint Bex again without even planing on buying when I ar I got first car from Clint Bex in 9/10. That was new E350 . I just got my 5th Mercedes from Clint Bex again without even planing on buying when I arrived at His store at 7/28/14. I know for FACT that his customer service, knowledge about cars and what I want and expect is bigger than words. I got new and used cars from him and his approach is always the same. He didn't change when he got new store and bigger position and more responsibility he was always same person with big smile and big heart for his customers. This time I saw an AMG I liked and wanted so work was easy on trades and #s. He passed me to sales consultant Rob B for any question on car and fill paperwork including test drive. I was little sceptical knowing I am demanding and I know cars but I was WRONG to even think that way . Rob has an awesome personality and know what customers want and need. He has knowledge about MB brand and don't mind answering any question about products and options . Jim in loan department is same way easy going with knowledge about banks paperworks and extra stuff what dealership offering for they customers. Jahmal H in delivery cars department know His job for sure explaining options and answering questions too. I wish I can explain all in details :) how easy it was and how much I respect CLINT. Thanks again a lot and I hope to see you soon :) with another car purchase. More

Amazing! Amazing! Amazing! & Painless! Painless! Painless! My wife and I are not big on dealing with car dealerships for a number of reasons. Typically, the cars we want to buy aren't the cars that we could g My wife and I are not big on dealing with car dealerships for a number of reasons. Typically, the cars we want to buy aren't the cars that we could get financed for, so we started by getting pre-approved over the phone before we wasted everyone's time with an in person visit. Of course, we did as much online searching as our fingers could handle. Both of our credit scores are just below 600, so it took extra attention from the financing team (Clint & Jacob) to find a lender that was willing to give us another shot. After a couple weeks, we got the approval we were hoping for. The interest rate was kind of high but we expected that. This dealership is kind of intimidating by initial sight, but once we walked in, everything was perfect! The people were very welcoming and not too pushy. Clint introduced us to DeMarco (our sales guy), who took us on the test drive and walked us through the entire sales process. I've lived in 4 different states where I've bought a car and this was easily my best experience. Once the car was detailed and the paperwork was wrapped up, DeMarco went the extra mile and offered us a gift from their Mercedes store. Since this was my wife's 1st time buying a Mercedes, she felt extra special and wondered why we hadn't dealt with them before now and why other dealerships never treat BRAND NEW clients like this. She realized that we could have spent our money any place in the Charlotte area but walking away happy with her purchase meant everything! The icing on the cake for me was when I came back the next day to review all the car features with Jahmal. We spent 4 hours together reviewing everything from top to bottom. It really made me feel good about my down payment, instead of feeling like I'd wasted a lot of money with this purchase. He was awesome and very knowledgeable! At the end of the process I noticed that we didn't have a front Hendricks plate so I sent DeMarco an email about a designer plate I saw in their store that I liked. Two days later it showed up at my house in the mail. Free of charge! Unbelievable! I haven't used their service department yet but if it's anything like their sales team, they'll have a customer for life. These guys made a poor working man feel like a rich working man without breaking the bank! Thanks for everything! WE WILL be back soon! More

Exceptional service! I came to Northlake Mercedes to test drive a particular model for a future purchase. So as to not mislead the salesperson, I was very upfront about my I came to Northlake Mercedes to test drive a particular model for a future purchase. So as to not mislead the salesperson, I was very upfront about my intentions for the day. Despite the fact that I couldn't have been more clear about not buying a vehicle the day of, Alexis Greene spent the better part of 2 hours answering every question I had about the car (which was extensive) and took me on two different test drives so I could compare the new and used models. What struck me about this experience was that at no point did I feel pressured to buy a vehicle that day. I was also really impressed with her depth of knowledge. In a nutshell: I couldn't have had a better experience at Mercedes Benz of Northlake and will continue to recommend Alexis as the salesperson. Thanks, Alexis! More

Made Me feel Like Family!!! Alexis Greene is the "ULTIMATE" professional! I've been a BMW guy for years; It took only 30 mins. for Alexis to convince me why I should choose Merce Alexis Greene is the "ULTIMATE" professional! I've been a BMW guy for years; It took only 30 mins. for Alexis to convince me why I should choose Mercedes; she was "RIGHT"!! Thank You, I've already recommended you to my closet associates!! More

" I drove 3.5 hours to ckeck out this dealership." I must say this was the best dealership I've delt with in almost 40 yrs. The sales staff went out of there way to make this one of the best car buying I must say this was the best dealership I've delt with in almost 40 yrs. The sales staff went out of there way to make this one of the best car buying experience I've had. I would like to Thank DeMarko Crump for going above and beyond for putting me in my first Mercedes. And big shout out to Jahmal Hemphill for helping me to understand the electronics. Outstanding I will be back !!! More

Great experience. Chad and the whole staff were wonderful in helping me with the purchase of my first Mercedes. I will definitely go back to them for future purchases a Chad and the whole staff were wonderful in helping me with the purchase of my first Mercedes. I will definitely go back to them for future purchases and have already recommended them to several friends. More

Chad Woods was an excellent person to work with. He was up front with everything and he worked with me for a few months to find exactly what I wanted. I would was an excellent person to work with. He was up front with everything and he worked with me for a few months to find exactly what I wanted. I would recommend Chad and Northlake dealership to anyone. Great overall experience. I ll be heading back there More