Mercedes-Benz of Northlake

Great Sales Experience w Rob Rob B was an excellent sales person. He is very professional;and no nonsense.. I would definitely recommend working with him if you are in the marke Rob B was an excellent sales person. He is very professional;and no nonsense.. I would definitely recommend working with him if you are in the market for a Mercedes Benz. Also, I worked with the GM of the dealership - Brian Porta. Brian is also a really down to earth and genuine. He helped make this a great experience. I can see why this dealership is rated top notch - starts with the GM More

Great Salespeople Alexis Greene and Jahmal Hemphill are the best. Alexis stayed with us from the test drive to the delivery of the vehicle. There was a problem gettin Alexis Greene and Jahmal Hemphill are the best. Alexis stayed with us from the test drive to the delivery of the vehicle. There was a problem getting the vehicle from Ct., but Alexis got it here. Jahmal, went over all the details of the car with us. He made us feel very comfortable about asking questions about things were not sure of. Both Alexis and Jahmal made the process of buying a new car very painless. They are both great Client Advisors and hope they stay for a long time. More

Great Experience Brad Comfort did a fantastic job guiding me through my ML 350 lease. His non-pressure approach and thorough knowledge of the vehicle were superb. Brad Comfort did a fantastic job guiding me through my ML 350 lease. His non-pressure approach and thorough knowledge of the vehicle were superb. More

Brad is the Best! Been shopping for a new car for over a month. Brad Comfort and the entire team gave me a great value on a great new Mercedes. I've done business with Been shopping for a new car for over a month. Brad Comfort and the entire team gave me a great value on a great new Mercedes. I've done business with Mercedes dealers in Ohio, Colorado, and Florida. and this has been the best experience yet- and that's no small feat! I couldn't be happier! Thanks Brad! More

BRAD MADE THE SALES PROCESS PAINLESS It was time to trade in the old Mercedes and pick up a nice new "previously owned" vehicle like a Honda or Toyota. I've always had a trusted, first cl It was time to trade in the old Mercedes and pick up a nice new "previously owned" vehicle like a Honda or Toyota. I've always had a trusted, first class service experience with the pros at Mercedes-Benz of Northlake, exceptional people like Taylor Martino. Taylor turned me on to Brad Comfort, who was interested in my old Mercedes as a trade-in, and I told Brad what I was looking for, what I was prepared to spend, and asked him to make it as easy and painless as possible. He delivered the goods: he found me the perfect Honda sedan, a 2012 model with 29,000 miles and excellent condition. It was a real beauty and had everything I could possibly want. He walked me through the sales process in a few hours, I got a very good price, and I drove off in my "new" car in less than a week. He went the extra mile for me, found me my dream car, and cut out all the hassle of looking around for a good buy that met my personal needs, he took care of the sale of my old car and expedited a solid financing and protection package for my new Honda. No headaches, a seamless experience that exceeded all my expectations. I've come to trust the people at Hendrick for their dedication to serving each customer's needs. Pros like Brad exemplify that trust and unhesitating commitment to customer satisfaction! More

Excellent Buying Experience This is my first time buying a Mercedes-Benz. The whole buying experience was over the TOP!! BEST buying experience I have ever received from a deale This is my first time buying a Mercedes-Benz. The whole buying experience was over the TOP!! BEST buying experience I have ever received from a dealership in the Charlotte market area. Brad Comfort, my Client Advisor, was Excellent! None of the back and forth and games other dealerships put a buyer through, so they can wear you down mentally to buy their car. No pressure sales, Brad worked hard to get me top dollar on my trade-in car, and got me in a CPO Mercedes that fit my budget. I plan on buying my wife a CPO car from Brad next year. If you thought that you could never afford to own a Mercedes-Benz, I seriously would re-think your decision. Give Brad Comfort at Mercedes-Benz of Northlake a chance to change your mind. More

New Sale Very satisfied in all ways. Jim Bennett is a delight to work with. Car was perfect in every way. It's my third GL 350 and am very satisfied. Very satisfied in all ways. Jim Bennett is a delight to work with. Car was perfect in every way. It's my third GL 350 and am very satisfied. More

Superb buying experience This is my second time purchasing a car from Mercedes Northlake and like the previous time, I had an amazing car buying experience. I worked with Rob This is my second time purchasing a car from Mercedes Northlake and like the previous time, I had an amazing car buying experience. I worked with Rob Bacharach again and he found me the exact car I wanted. The funny thing is I was just there for service and really had no intention of buying a new car. Rob, as always, was friendly, professional, and knowledgeable. I can say that being a woman buying a car is usually a frustrating experience. I am a professional in the financial industry but that is not how I am usually treated. I find that many people in car sales "talk down" to women as if they do not understand cars or loans / leases. Rob is not like that - he treated me with respect and earned my trust when I purchased my first car with him. The car buying experience was easy and hassle free. When I went to pick up my car, they spent the time with me to go through all the details to make sure I knew how to work all the new gadgets. I felt truly like a special customer as my car was in the showroom with a giant bow on it. Taking a picture of me next to it and emailing it to me was a nice touch. More