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Mercedes-Benz of Northlake
Charlotte, NC
525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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525 Reviews of Mercedes-Benz of Northlake
April 11, 2015
Customer service The customer service was horrible the associate that I spoke with was rude and very unsympathetic for my situation.. He told me that it wasn't his fau The customer service was horrible the associate that I spoke with was rude and very unsympathetic for my situation.. He told me that it wasn't his fauly that I was there ! Lol More
by Corptype
Employees Worked With
Taylor Martino
March 27, 2015
Wow! The best experience in a long time. I worked at a dealer so I know all the inside stuff that goes on. This dealer is awesome! No hidden surprises, Daniel Rodriguez was totally up front I worked at a dealer so I know all the inside stuff that goes on. This dealer is awesome! No hidden surprises, Daniel Rodriguez was totally up front with everything, made this car buying experience one of the best I've had and I have bought roughly 15 cars over the years. Thanks Daniel!!! More
by jpandw
Employees Worked With
Daniel Rodriguez
March 12, 2015
Danny Rodriguez Was excellent I bought my new C Class over the Internet and Phone. I live in Boston, MA. the level of service I received felt like I lived down the street. Danny wa I bought my new C Class over the Internet and Phone. I live in Boston, MA. the level of service I received felt like I lived down the street. Danny was very easy to work with, and in constant communication. Highly recommended!! More
by Mikeyjeep
Employees Worked With
Matthew Derenthal, Daniel Rodriguez
February 11, 2015
Great experience I had a wonderful buying experience at Northlake. Brad was very knowledgable and helpful during the whole process. I would recommend buying your next I had a wonderful buying experience at Northlake. Brad was very knowledgable and helpful during the whole process. I would recommend buying your next vehicle from Northlake. More
by kevin
Employees Worked With
Matthew Derenthal, Brad Comfort
February 09, 2015
Purchase of used C300 Went to Hendrick on Independence Blvd and they did not want to make a deal, but Northlake sales and customer service were great and they listened to w Went to Hendrick on Independence Blvd and they did not want to make a deal, but Northlake sales and customer service were great and they listened to what we were looking for and what our budget was and was able to work it out to our satisfaction. When I'm ready for my second MB, I will definitely go back. Tucker, Danny and the team were great! Thanks! More
by Carmen
Employees Worked With
Tariq Metwally, Tucker Campion, Daniel Rodriguez
February 09, 2015
Great experience! DeMarco was a pleasure to work with and went above and beyond the call of duty to help us find the right car and make a good buying decision. Excellen DeMarco was a pleasure to work with and went above and beyond the call of duty to help us find the right car and make a good buying decision. Excellent experience! :) More
by Tracie
Employees Worked With
DeMarco Crump
February 02, 2015
Excellent Brad pulled it all together for us! We went in for service on my older C250 and after being introduced to the new C300, fell in love with it. Brad f Brad pulled it all together for us! We went in for service on my older C250 and after being introduced to the new C300, fell in love with it. Brad found the exact vehicle we were looking for and detailed all the options available to either buy or lease. Together with MB outstanding Customer Loyalty program, we were able to drive away with this beautiful car, while experiencing savings we never thought. The whole Northlake Team has really made buying and servicing our vehicle an experience we can look back on with a smile and assurance that our best interests are foremost. More
by Napar
Employees Worked With
Torrey Tennant, Brad Comfort, Nick Collins
January 31, 2015
Unexpected! From the time we walked up to the front door up until the time we left we were treated like worthy customers. Our sales person did what he had to do t From the time we walked up to the front door up until the time we left we were treated like worthy customers. Our sales person did what he had to do to make sure I was satisfied which I can definitely appreciate! More
by bkstyle70
Employees Worked With
Matthew Derenthal, Rob Bacharach, Tiarra Stephens
January 26, 2015
High Quality that started from the first minute The whole team out of the Mercedes of Northlake has been fantastic in every part of the process. Since the day I arrive to get a quote their focus on The whole team out of the Mercedes of Northlake has been fantastic in every part of the process. Since the day I arrive to get a quote their focus on the customer has non equal. Yahoosh was the main contact and the main reason I preferred to buy a Mercedes over other brands. He walked me thru the process in the right way showing me the benefits of getting a car like the one I bought. The overall experience demonstrates why this dealership and brand is above all the others. Every single person I dealt with was amazing and I have receive follow ups from them all to be sure my overall experience remains at the same level of satisfaction. Amazing job! More
by oscarp
Employees Worked With
Yanoosh Walczak, Jim Cochran, Tiarra Stephens, Tucker Campion
January 23, 2015
Excellent experience Danny was an outstanding sales associate and cared about putting us in the right Mercedes. He understood the product and was very knowledgable in givi Danny was an outstanding sales associate and cared about putting us in the right Mercedes. He understood the product and was very knowledgable in giving us the information. Tiarra was very friendly and helpful in showing us the features on the new car! More
by EdDimmette
Employees Worked With
Danny Rodriguez, Tiarra Stephens
