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Mercedes-Benz of Northlake
Charlotte, NC
519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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519 Reviews of Mercedes-Benz of Northlake
February 02, 2015
Excellent Brad pulled it all together for us! We went in for service on my older C250 and after being introduced to the new C300, fell in love with it. Brad f Brad pulled it all together for us! We went in for service on my older C250 and after being introduced to the new C300, fell in love with it. Brad found the exact vehicle we were looking for and detailed all the options available to either buy or lease. Together with MB outstanding Customer Loyalty program, we were able to drive away with this beautiful car, while experiencing savings we never thought. The whole Northlake Team has really made buying and servicing our vehicle an experience we can look back on with a smile and assurance that our best interests are foremost. More
by Napar
Employees Worked With
Torrey Tennant, Brad Comfort, Nick Collins
January 31, 2015
Unexpected! From the time we walked up to the front door up until the time we left we were treated like worthy customers. Our sales person did what he had to do t From the time we walked up to the front door up until the time we left we were treated like worthy customers. Our sales person did what he had to do to make sure I was satisfied which I can definitely appreciate! More
by bkstyle70
Employees Worked With
Matthew Derenthal, Rob Bacharach, Tiarra Stephens
January 26, 2015
High Quality that started from the first minute The whole team out of the Mercedes of Northlake has been fantastic in every part of the process. Since the day I arrive to get a quote their focus on The whole team out of the Mercedes of Northlake has been fantastic in every part of the process. Since the day I arrive to get a quote their focus on the customer has non equal. Yahoosh was the main contact and the main reason I preferred to buy a Mercedes over other brands. He walked me thru the process in the right way showing me the benefits of getting a car like the one I bought. The overall experience demonstrates why this dealership and brand is above all the others. Every single person I dealt with was amazing and I have receive follow ups from them all to be sure my overall experience remains at the same level of satisfaction. Amazing job! More
by oscarp
Employees Worked With
Yanoosh Walczak, Jim Cochran, Tiarra Stephens, Tucker Campion
January 23, 2015
Excellent experience Danny was an outstanding sales associate and cared about putting us in the right Mercedes. He understood the product and was very knowledgable in givi Danny was an outstanding sales associate and cared about putting us in the right Mercedes. He understood the product and was very knowledgable in giving us the information. Tiarra was very friendly and helpful in showing us the features on the new car! More
by EdDimmette
Employees Worked With
Danny Rodriguez, Tiarra Stephens
January 22, 2015
True Class I've reached one of my life milestones. I am a brand new owner of an E-Class BlueTec Mercedes Benz. Diesel baby!! This is my first Mercedes and I'm I've reached one of my life milestones. I am a brand new owner of an E-Class BlueTec Mercedes Benz. Diesel baby!! This is my first Mercedes and I'm loving every minute. Danny Rodriguez, client advisor, Mercedes connoisseur....you are wonderful! You answered all my questions with patience and professionalism. Your knowledge of the MB is very impressive. Really appreciate the little things you did too. Using Parking-Assist, getting my ipod synced....you know the important stuff. There are so many features to this car it feels brand new every time. And, love getting the free courtesy car washes!! Rachel Westmoreland, thank you for the tutorial and videos! You are awesome. You guys at MB Northlake are top notch. Appreciate the great service. It's second to none and looking forward to a long-term partnership with MB Northlake. Gotta go......and drive my new Mercedes Benz.....Diesel baby! More
by JPCov
Employees Worked With
Danny Rodriguez, Rachel Westmoreland
January 21, 2015
Great experience! Rob was very experienced and knowledgeable but most of all he was not pushy. He was not trying to sell us on the most expensive model...just which on Rob was very experienced and knowledgeable but most of all he was not pushy. He was not trying to sell us on the most expensive model...just which one suited me better! More
by Jfinney
Employees Worked With
Rob Bacharach
January 10, 2015
Excellent Customer Service Tiarra Stephens was an outstanding product specialist. she assisted me with all my needs. she is a wonderful asset to the Hendrick Northlake Mercedes Tiarra Stephens was an outstanding product specialist. she assisted me with all my needs. she is a wonderful asset to the Hendrick Northlake Mercedes team and should be commended for her excellent customer service and technical skills. More
by jerelljose
Employees Worked With
Tiarra Stephens
December 30, 2014
Outstanding Visit I worked with Alexis Greene at the dealership, and she was the most pleasant and easy to do business with sales person I have ever dealt with. Even t I worked with Alexis Greene at the dealership, and she was the most pleasant and easy to do business with sales person I have ever dealt with. Even though, I wound up not purchasing a vehicle from Mercedes-Benz of Northlake, my experience was excellent and I will definitely come back the next time to purchase a vehicle. More
by krbens
Employees Worked With
Alexis Greene
November 26, 2014
Great Sales Experience w Rob Rob B was an excellent sales person. He is very professional;and no nonsense.. I would definitely recommend working with him if you are in the marke Rob B was an excellent sales person. He is very professional;and no nonsense.. I would definitely recommend working with him if you are in the market for a Mercedes Benz. Also, I worked with the GM of the dealership - Brian Porta. Brian is also a really down to earth and genuine. He helped make this a great experience. I can see why this dealership is rated top notch - starts with the GM More
by easydraft
Employees Worked With
Brian Porta, Rob Bacharach
November 15, 2014
Great Salespeople Alexis Greene and Jahmal Hemphill are the best. Alexis stayed with us from the test drive to the delivery of the vehicle. There was a problem gettin Alexis Greene and Jahmal Hemphill are the best. Alexis stayed with us from the test drive to the delivery of the vehicle. There was a problem getting the vehicle from Ct., but Alexis got it here. Jahmal, went over all the details of the car with us. He made us feel very comfortable about asking questions about things were not sure of. Both Alexis and Jahmal made the process of buying a new car very painless. They are both great Client Advisors and hope they stay for a long time. More
by GLlover
Employees Worked With
Matthew Derenthal, Alexis Greene, Jahmal Hemphill
