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Mercedes-Benz of Northlake
Charlotte, NC
524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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524 Reviews of Mercedes-Benz of Northlake
January 12, 2016
Free car washes Had no problems buying my Mercedes here but the salesman promised free car washes any time, whether I was getting service or not. That would be nice i Had no problems buying my Mercedes here but the salesman promised free car washes any time, whether I was getting service or not. That would be nice if it were true. Not long after I bought the car, they said they're only washing cars when they're in for service. They talked vaguely about building a big new car wash for all their dealerships at Northlake, but it's been about a year and this car wash exists only in their imagination. Hope to see it in my lifetime because it's a nice perk. More
by benz driver
Employees Worked With
various service
January 09, 2016
Great Experience The experience was fine. We really liked our salesman. Of course it would have been nice to streamline the time - it always takes forever to get every The experience was fine. We really liked our salesman. Of course it would have been nice to streamline the time - it always takes forever to get everything in place to purchase a car. It would be great to be able to complete some of the process online before we actual we went to the dealership. More
by piano girl
Employees Worked With
Tim Nichol
December 28, 2015
Red Carpet Experience Literally....they roll out a red carpet when they pull your new car into the showroom. :) Second time buying from MBNorthlake & this was just as fanta Literally....they roll out a red carpet when they pull your new car into the showroom. :) Second time buying from MBNorthlake & this was just as fantastic as the first. Brad asked great questions to really get a feel for what I wanted & then did his best to make that happen. Rob was our sales guy last time, and handled all the paperwork this time. Quick and efficient without a lot of hard sales pitching. Tariq did an amazing job covering all the features, respecting I already had a Mercedes, and didn't bore me with stuff I knew. I've leased a lot of vehicles in the last 15 yrs and MBNorthlake takes the cake for service and support. Highly recommend. More
by StephEW
Employees Worked With
Rob Bacharach, Brad Comfort, Tariq Metwally, Tucker Campion
October 15, 2015
Bought new car Excellent from the time we walked in the door to the time we left with our new car. Looking forward to good service at our next visit. Excellent from the time we walked in the door to the time we left with our new car. Looking forward to good service at our next visit. More
by gunner2516
Employees Worked With
DeMarco Crump
September 01, 2015
Poor service, treated me like I was dirt They tried to rip me off, they made up things that needed doing,validated. By another MB dealership.seemed as if he thought I wS clueless They tried to rip me off, they made up things that needed doing,validated. By another MB dealership.seemed as if he thought I wS clueless More
by Sharanthenurse
Employees Worked With
Stanwyck
June 08, 2015
Outstanding Customer Service! Vehicle purchase: 2014 CLA 250 Outstanding customer service from the entire team at MB of Northlake! I strongly feel this dealership will work with Vehicle purchase: 2014 CLA 250 Outstanding customer service from the entire team at MB of Northlake! I strongly feel this dealership will work with you in order to reach a price agreement you can be happy with for a vehicle and they can be happy with for a sale. I want to recognize in particular Chad for his excellent step-by-step assistance in the vehicle sales. Chad's warm and receptive demeanor allowed for a seamless, enjoyable, and stress-free vehicle purchase. I never felt pressured by Chad or the MB of Northlake management when it came to making a deal. All parties were respectful, professional, and courteous. It was a no-rush, no-forceful purchase process. I will purchase another vehicle from them. More
by JT
Employees Worked With
Brian Porta, Chad Woods, Tiarra Stephens, Tucker Campion
May 30, 2015
The service manager cares My first experience with the service here wasn't great. However, the service manager Kelly, went out of his way to take care of the issue and made sur My first experience with the service here wasn't great. However, the service manager Kelly, went out of his way to take care of the issue and made sure that I'm a satisfied customer. To me that speaks volume because he didn't have to do anything, but he tried. The fact that he shows that he cares about his customers means a lot. He kept my car for few days to run more tests and took care of the issue. Good know there is still that good o'le customer service More
by AATML350
Employees Worked With
Kelly Purser
May 11, 2015
Love my 2016 350 Mercedes-Benz A wonderful experience dealing with Northlake and especially, Jim Bennett. He was very knowledgeable, professional and a delight to work with. I wil A wonderful experience dealing with Northlake and especially, Jim Bennett. He was very knowledgeable, professional and a delight to work with. I will recommend him and the dealership to my friends for future purchases. Pat from Cornelius More
by Pat from Cornelius
Employees Worked With
Matthew Derenthal, Jim Bennett, Rachel Westmoreland
May 02, 2015
Looking for a low mileage one year old (2014) Mercedes Benz Brad was an awesome salesperson. So knowledgable about the C250 Mercedes that I wanted, and very courteous and respectful. Rachel went over all the am Brad was an awesome salesperson. So knowledgable about the C250 Mercedes that I wanted, and very courteous and respectful. Rachel went over all the amazing functions of the Mercedes I purchased with the precision of a surgeon. Chad in the service department was so accommodating and respectful. I can't say enough about how I was treated at Northlake by all the crew. They made me feel like making my dream come true about owning a beautiful Mercedes Benz was their mission. They took care of me with style and class! More
by marinegirl
Employees Worked With
Rachel Westmoreland, Chad Woods, Brad Comfort, Tucker Campion
April 11, 2015
Customer service The customer service was horrible the associate that I spoke with was rude and very unsympathetic for my situation.. He told me that it wasn't his fau The customer service was horrible the associate that I spoke with was rude and very unsympathetic for my situation.. He told me that it wasn't his fauly that I was there ! Lol More
by Corptype
Employees Worked With
Taylor Martino
