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Mercedes-Benz of Northlake

Charlotte, NC

4.5
524 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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524 Reviews of Mercedes-Benz of Northlake

January 21, 2017

Great service from DeMarco Great service from the Sales Rep DeMarco. DeMarco goes out of his way to get the job done. I had an issue with service Department and Demarco went out More

by operez417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Jan 23, 2017 -

Mercedes-Benz of Northlake responded

Good morning and thank you for taking the time to post a review. We take our customer service and integrity very seriously and would never intentionally mislead our customers. Please contact me directly so we may discuss and address your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

September 12, 2016

The people are friendly but They CUT CORNERS Mercedes Benz of North Lake sold me a 2014 S550 Certified Preowned with wrapped rotors. Now After That got fixed the car was still shaky, and not smoo More

by tven99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristy Oka
Jul 31, 2020 -

Mercedes-Benz of Northlake responded

Tven99, we truly appreciate your honest feedback.

August 02, 2016

Poor Customer Service Gave all of my persona information for credit on 7/11/16- Congratulations on your new car!! (various people). After 6+ hours of waiting to get to fina More

by tomeka mabry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mat Brown
Aug 02, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post a review on our page, Ms. Mabry. We sincerely apologize for your experience. Please contact me at your earliest convenience so we may discuss your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

July 28, 2016

Awful customer service from parts department I have taken the time to read some of the reviews posted here, and for those that are pleased with this dealership's service, that's wonderful and I h More

by MB1owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Wayne Holden, Tariq Metwally, Janusz Walczak
Aug 02, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post a review on our page. We sincerely apologize for your experience. We strive to provide excellent customer service. Please contact me at your earliest convenience so we may discuss and address your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

June 30, 2016

Customer service???? Unfortunately this was not the experience one expects when paying 6 figures to a business owner. The sales team should be reminded that Mercedes marke More

by Gfitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Cates
Jun 30, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time out of your day and giving us an online review. Our store strives to give excellent customer service to each and every guest at all touch points. I would like to discuss your visit with you in further details. Would you please contact me at directly at your earliest convenience? I can be reached at 704-379-4802, Bryan Messick, General Manager.

More
June 19, 2016

Severe lack of industry knowledge. Management does not greet you, in fact they disappear during closing discussion. Rep knew nothing about the 2016 on site inventory. Corporate should s More

by J.Morgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Cates
Jun 27, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post your review. We sincerely regret to hear the concerns you have. Customer service and product knowledge are our priorities. Please feel free to contact me directly so that we may discuss your experience. -Candice Welty- Client Relations- 704-379-4808

May 16, 2016

Amazing customer service We had an incident at the dealership where an employee moving cars backed into my wife's car in the parking lot. Instead of just offering to repair th More

by scooterfox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Comfort, Rachel Westmoreland
May 21, 2016 -

Mercedes-Benz of Northlake responded

We sincerely apologize for the accident. This is an extremely rare occurrence for as many cars as we move and drive here every day. We truly appreciate your understanding, patience, and willingness to allow us to resolve this problem for you. As always, if we may assist you in any way please do not hesitate to contact us anytime!

More
May 02, 2016

Great service Rachel was AMAZING and DeMarco was Great it was our first Mercedes and everyone made us feel like the family from the timers tropes thru the door I th More

by Jcrump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Bacharach, DeMarco Crump, Rachel Westmoreland
May 02, 2016 -

Mercedes-Benz of Northlake responded

That's wonderful to hear! We are happy to have you as part of our Mercedes-Benz of Northlake family. Please let us know if we may assist you in any way!

March 07, 2016

Excellent service experience I was very pleased with my overall experience at this dealership. A problem with my '12 ML350 took longer to sort out than initially expected; but wh More

by jeff walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Martino
Mar 07, 2016 -

Mercedes-Benz of Northlake responded

Hi, Mr. Walker! That's great! We are thrilled to hear Taylor and our team have taken such wonderful care of you. We appreciate your kind words and for making the drive from Hickory to see us at Mercedes-Benz of Northlake! Please let us know if we may assist you in any way!

January 26, 2016

Pleasing ! Sales person is so accomodating warm and friendly! They know everything we asked bout the car benz.... An unforgettable early birthday gift given by More

by Benz ko to'
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Moody, Rob Bacharach, Rachel Westmoreland
Jan 26, 2016 -

Mercedes-Benz of Northlake responded

Happy Birthday and congratulations on an amazing birthday gift! Wow! Thank you for taking the time to post a review and welcome to the Mercedes-Benz of Northlake family!

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