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Mercedes-Benz of Northlake

Charlotte, NC

4.6
518 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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518 Reviews of Mercedes-Benz of Northlake

April 28, 2017

Excellent people and outstanding customer service I went in to trade my 4 door jeep for a Mercedes SUV. Me John Midkiff was the sales person I meet with and he was exceptional in every way and went be More

by Mrs A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Midkiff
May 01, 2017 -

Mercedes-Benz of Northlake responded

Thank you for your review and referrals! We greatly appreciate it and are happy you and your family are now part of OUR family! We are thrilled you are enjoying your new Mercedes-Benz. Feel free to stop by and see us anytime!

April 27, 2017

Will not be back - Shotty workmanship Brought my car in for service when the check oil light came on. Just 2 weeks later, the oil light came back on again. Brought it back in thinking it More

by carguy
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Purser
Apr 27, 2017 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post your review. Customer service and repairing your vehicle on your initial visit is extremely important to us. Please contact me directly so we may address your concerns. Candice Welty- Client Relations Manager- 704-379-4808

April 12, 2017

Simply awful ! Hiring an attorney to get back the thousands I have wasted getting my car " repaired " repeatedly at Mercedes of Northlake . Taylor knows zero about c More

by Japanese car next time !
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taylor Martino
Apr 12, 2017 -

Mercedes-Benz of Northlake responded

Hello, Thank you for taking the time to post a review. Customer service is extremely important to us, and without your information, we do not have the means to contact you to address your concerns. Please contact me directly so we may discuss. -Candice Welty- Client Relations Manager- 704-379-4808

Apr 12, 2017 -

Mercedes-Benz of Northlake responded

That is actually inaccurate information. The surveys are not conducted by our dealership. And without you identifying yourself, I do not know who you are. If you wish to discuss your concerns, I am happy to do so if you contact me directly.

February 19, 2017

First time customer I visited the Mercedes-Benz Northlake for the first time today with the anticipation of purchasing a vehicle. When I walked into the dealership I was More

by Donisha Marie Freeman
Customer Service
Recommend Dealer
No
Employees Worked With
I didn't work with anyone which is the reason for my complaint.
Feb 20, 2017 -

Mercedes-Benz of Northlake responded

Thank you very much for leaving this review. We did not have any form of communication to reach out to you. Our General Manager is well aware of what happened during your visit and would love to personally talk to you. Would you please call him at your earliest convenience at (704)379-4802? His name is Bryan Messick. If you get his voicemail, please leave him the best number to reach you back at and he will be sure to respond to you asap!

January 21, 2017

Great service from DeMarco Great service from the Sales Rep DeMarco. DeMarco goes out of his way to get the job done. I had an issue with service Department and Demarco went out More

by operez417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Jan 23, 2017 -

Mercedes-Benz of Northlake responded

Good morning and thank you for taking the time to post a review. We take our customer service and integrity very seriously and would never intentionally mislead our customers. Please contact me directly so we may discuss and address your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

September 12, 2016

The people are friendly but They CUT CORNERS Mercedes Benz of North Lake sold me a 2014 S550 Certified Preowned with wrapped rotors. Now After That got fixed the car was still shaky, and not smoo More

by tven99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristy Oka
Jul 31, 2020 -

Mercedes-Benz of Northlake responded

Tven99, we truly appreciate your honest feedback.

August 02, 2016

Poor Customer Service Gave all of my persona information for credit on 7/11/16- Congratulations on your new car!! (various people). After 6+ hours of waiting to get to fina More

by tomeka mabry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mat Brown
Aug 02, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post a review on our page, Ms. Mabry. We sincerely apologize for your experience. Please contact me at your earliest convenience so we may discuss your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

July 28, 2016

Awful customer service from parts department I have taken the time to read some of the reviews posted here, and for those that are pleased with this dealership's service, that's wonderful and I h More

by MB1owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Wayne Holden, Tariq Metwally, Janusz Walczak
Aug 02, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post a review on our page. We sincerely apologize for your experience. We strive to provide excellent customer service. Please contact me at your earliest convenience so we may discuss and address your concerns. -Candice Welty- Client Relations Manager- 704-379-4808

June 30, 2016

Customer service???? Unfortunately this was not the experience one expects when paying 6 figures to a business owner. The sales team should be reminded that Mercedes marke More

by Gfitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Cates
Jun 30, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time out of your day and giving us an online review. Our store strives to give excellent customer service to each and every guest at all touch points. I would like to discuss your visit with you in further details. Would you please contact me at directly at your earliest convenience? I can be reached at 704-379-4802, Bryan Messick, General Manager.

June 19, 2016

Severe lack of industry knowledge. Management does not greet you, in fact they disappear during closing discussion. Rep knew nothing about the 2016 on site inventory. Corporate should s More

by J.Morgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Cates
Jun 27, 2016 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post your review. We sincerely regret to hear the concerns you have. Customer service and product knowledge are our priorities. Please feel free to contact me directly so that we may discuss your experience. -Candice Welty- Client Relations- 704-379-4808

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