Mercedes-Benz of Northlake

Excellent Buying Experience The buying experience was excellent! Alton Crawford was a very very good salesman. He expertly answered all questions. He was professional, and ver The buying experience was excellent! Alton Crawford was a very very good salesman. He expertly answered all questions. He was professional, and very patient. My experience was less stressful because of him. I had to purchase the car right away, and he handled the situation with ease. This kept me calm. Jahmal was excellent too. He knows the car in side and out. Thanks to these two guys my car buying was great. Matthew was excellent in finance too. Shirley R. Chatman More

Ask for Jahmal! From the time Jahmal walked out he gave off a sense of knowledge and realness. He made you feel like you were a friend and he was willing to do whatev From the time Jahmal walked out he gave off a sense of knowledge and realness. He made you feel like you were a friend and he was willing to do whatever it takes to make sure this was going to be a great experience. Even though buying a car is a big purchase Jahmal makes it as enjoyable as possible. If you can’t smile while buying a Mercedes-Benz then chances are you probably do not need to be there. Jahmal was also willing to spend as much time as possible with you to make sure you understand the features of your new car. Lastly he followed through with what he said we was going to do. Even after the purchase was complete Jahmal reached out to find out how things were and if I needed any additional support. Over all a great experience. Suggestion for the finance group: If a customer decides not to buy the extended warranty still pretend you are excited. A car is still being purchased. Alexis your smiled and professionalism sealed the deal. More

BEST BUYING EXPERIENCE!!! Both DeMarco Crump and Jahmal Hemphill have great personalities, extensive product knowledge, and excellent customer service skills. My recent buying Both DeMarco Crump and Jahmal Hemphill have great personalities, extensive product knowledge, and excellent customer service skills. My recent buying experience with this dealership was most wonderful! Demaro worked hard to find a deal we could all live with and Jahmal explained and demonstrated EVERY gadget. I was on a trip from Georgia to Niagara Falls for a wedding and stopped at multiple dealerships...this was won by far exceeding all others in the communication, willingness to work with us, and answering EVERY question. This was a great experience........and I WOULD recommend this dealership and these gentlemen to everyone! More

Absolutely a sparkling experience. I had and continue to have a great experience with the staff of this dealership. Chad has absolutely been great. He is up front, follow through with w I had and continue to have a great experience with the staff of this dealership. Chad has absolutely been great. He is up front, follow through with what he says, professional but at the same time treats you like a friend he has know for years during and after the sales process. Choosing this dealership and chad is an experience you will never forget and by the way, you will love your choice of any vehicle you choose. More

experience buying new S550 mb The sales associate, Rob Bacharach, was extremely friendly and knowledgeable. I would certainly highly recommend him to my friends and family. Jahma The sales associate, Rob Bacharach, was extremely friendly and knowledgeable. I would certainly highly recommend him to my friends and family. Jahmal Hemphill, Product Concierge, was so helpful explain and demonstrating in detail the features of my New S55. More

Great Car Buying Experience !! Simply put, THE best car buying experience I have ever witnessed. I was helping my 78 years young mother find a replacement for her very tired 1987 E Simply put, THE best car buying experience I have ever witnessed. I was helping my 78 years young mother find a replacement for her very tired 1987 E series. I brought her down to Mercedes Benz of Northlake and do not regret that decision one bit. A beautiful dealership and very high quality people to deal with. Chad Woods did an excellent job helping Mom get over her fear of the newer technology in the Mercedes Benz. He listened to her and he didn't try to sell her a car. He helped her buy a car. In the business office, Jim Cochran was very thorough and really friendly. Both of these gentlemen treated Mom with a great deal of respect and I hope they know how much I appreciate that. You guys are the best ! More

The best sales experience ever!!! I have always owned BMW's and never thought that I would consider purchasing a Mercedes-Benz. After one hour of speaking with Alexis I was ready to p I have always owned BMW's and never thought that I would consider purchasing a Mercedes-Benz. After one hour of speaking with Alexis I was ready to purchase. Alexis was very helpful, knowledgable and understanding of all my needs/concerns. I have recommended Alexis to all of my friends and associates due to her level of quality service. With Alexis and Jahmal on the Northlake team, you are guaranteed to have referrals and repeat customers.....I am one of them!!! Renee Wilson 2013 C 280 owner More

Excellent Experience Brad Comfort was excellent to work with through out the buying experience... He was honest and keep me fully informed. Jim Cochran was an expert in th Brad Comfort was excellent to work with through out the buying experience... He was honest and keep me fully informed. Jim Cochran was an expert in the finance area and explained the options and assisted me in making the best financial decision... Jahmal Hemphill empowered me with his explanation on how to operate the overwhelming features of my GL550. Overall... the MB Northlake team put "Delight" back into the car buying experience. Thank you... More

Great experience This was the best car buying experience that I've ever had. Garrett made everything very easy and he is a awesome salesman. Thanks I love my new car a This was the best car buying experience that I've ever had. Garrett made everything very easy and he is a awesome salesman. Thanks I love my new car and will recommend your dealership to my friends and family. More

Truly exceptional All and all it was a great experience at this Mercedes-Benz dealership. Alton Crawford is Fabolous from the start to finish. Show all basic feature of All and all it was a great experience at this Mercedes-Benz dealership. Alton Crawford is Fabolous from the start to finish. Show all basic feature of the car and even went on a joyful test drive. Could not have ask for more. There is a couple issue with the car but is getting resolve. Then the finance manager mike was also great to work with and then Jamall who went over the car with us one more time before we took delivery. Definitely would recommend future people to come and buy cars from this dealership. More