Mercedes-Benz of Northlake

I’ve been working with Bradley for a few months now and and his service has been phenomenal! He kept in touch with me consistently and was able to find me exactly what I wanted. I’m extremely happy with th and his service has been phenomenal! He kept in touch with me consistently and was able to find me exactly what I wanted. I’m extremely happy with the process and will be sure to send all my friends his way! More

This was a superlative car buying experience from start to finish – by far the best in my 40+ years of car buying. The entire Hendrick team at Mercedes-Benz Northlake worked collaboratively to inform and c to finish – by far the best in my 40+ years of car buying. The entire Hendrick team at Mercedes-Benz Northlake worked collaboratively to inform and communicate with me, with a “light touch” that avoided any of the usual pressure. Sales Manager Joe Burka kept in touch throughout the process, from my initial inquiry to checking up after I got home with the new car. My sales associate John Sims did a marvelous job of highlighting every feature of the car and connecting the “driving experience” to my own goals for the immediate future – the test drive was a delight. All paperwork was handled in the smoothest and clearest way by Nancy Wilkinson, using just the kind of sophisticated technology you’d expect from Mercedes. Then I sat in my new car with Colton Schwankhaus, and enjoyed his clear and patient demonstration and explanation of the many amazing features and capabilities of my beautiful new GLC 300. I was impressed that every person with whom I interacted at this dealership praised how they work as an effective team to support each other in meeting customers’ needs – creating the kind of positive, personalized atmosphere that every business would like to have, and every customer would like to experience. More

It was great working with Bradley and Joe! They treated me really well and this process was very smooth! Thanks for everything! Will recommend others! me really well and this process was very smooth! Thanks for everything! Will recommend others! More

Awesome, professional buying experience with Bradley Coppola. He worked several weeks to help me find the perfect SUV for my needs. He made our first visit to Mercedes Benz of Northlake worth the driv Coppola. He worked several weeks to help me find the perfect SUV for my needs. He made our first visit to Mercedes Benz of Northlake worth the drive and we will definitely be back when it’s time to purchase another MB. More

Mr. DeMarco Crump went above and beyond to ensure that I understood the immediate items that needed to be addressed and provided me with a detail timeline for other identified items. I was very pleased with understood the immediate items that needed to be addressed and provided me with a detail timeline for other identified items. I was very pleased with the level of professionalism and details provided to me. I will be returning for all future services and repairs where needed. More

Demarco Crump is a great service advisor. He keeps me updated on progress, alerts me to anything the mechanics discover, and make sure everything runs smoothly. updated on progress, alerts me to anything the mechanics discover, and make sure everything runs smoothly. More

Nick Collins provided me with exemplary customer service. He took great care of my annual service appointment from when I walked into the Service Department to when my vehicle was delivered back to me. Pleas He took great care of my annual service appointment from when I walked into the Service Department to when my vehicle was delivered back to me. Please let the Service Manager know Nick is the best they have!!! More

Overall a great experience, highly recommended. Al is a great delivery driver, courteous and delivered in a timely manner. Dealership was clean and staff was courteous. great delivery driver, courteous and delivered in a timely manner. Dealership was clean and staff was courteous. More

Excellent customer service from dealership....always professional and willing to go the extra mile...Bradley is A++++. Nancy in finance is A++. Great dealership to go to. professional and willing to go the extra mile...Bradley is A++++. Nancy in finance is A++. Great dealership to go to. More

Good dealership. Made the purchase process very easy and relaxed. My wife and I didn't feel pressured or like we were taken advantage of. relaxed. My wife and I didn't feel pressured or like we were taken advantage of. More