Mercedes-Benz of Northlake
Charlotte, NC
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518 Reviews of Mercedes-Benz of Northlake
Bradley Coppola was my salesman from the beginning, starting November 29, 2020. I went directly to Northlake Mercedes after my Ford escape was in a wreck. Hendrick Collision did a horrible horrible hor starting November 29, 2020. I went directly to Northlake Mercedes after my Ford escape was in a wreck. Hendrick Collision did a horrible horrible horrible job on my car causing me to lose months and months and months of a car that I could call mine. Bradley stuck it out, was consistent with communication and even after the dealership “inadvertently” sold the yellow CLA 250 we thought we had a firm deposit paid on and Mercedes financial preapproval, I found a car I would be happy with at your Kansas City BMW dealership. Northlake made the transfer happen. It arrived and Bradley was on go! It arrived late Friday. CPO was completed And my husband and I were able to come sign all paperwork and take her away by 1230 Saturday morning. I would give Bradley five stars and I will always use him as my salesman. I hope you keep him. And definitely give him a raise! He just went through months of xxxx due to Hendrick collision. Hendrick Collision a Concord on the other hand should be shut down. That was the most horrible experiences I have ever had. It took 10 rental cars, three repair shops, and one service center to make my car right. Horrible horrible horrible. I will tell everyone never to use Hendrick Collision of Concord. More
Thanks Nick for always providing great service. You've been our advisor for so many years. You truly have become part of our family, and always make us feel like a valued member of the Northlake family. been our advisor for so many years. You truly have become part of our family, and always make us feel like a valued member of the Northlake family. We got service for both of our vehicles this last go around. Thanks for making it easy and seamless. More
Our buying experience was first-class all the way! Our salesman, Bradley Coppola could not have been better in terms of his knowledge and willingness to make sure we were completely satisfied with our pur salesman, Bradley Coppola could not have been better in terms of his knowledge and willingness to make sure we were completely satisfied with our purchase! We went in to buy 1 vehicle & walked away buying TWO new Mercedes SUV’s! Our finance guy, Joe Williams, was incredible and made the process smooth and actually enjoyable! If you’re considering buying a vehicle, you will not get better customer service or have a better buying experience than at Hendrick Mercedes-Benz of Northlake in Charlotte! More
Our entire experience from start to finish was superb! With two small children, Bradley made sure to coordinate bringing the vehicles to us to look at...Which I feel like mean the decision an easy one for With two small children, Bradley made sure to coordinate bringing the vehicles to us to look at...Which I feel like mean the decision an easy one for us! He was so respectful and easy to work with! More
Great service specially my advisor DeMarco. He keep me posted along the way Amazing service and everything on time. Love doing business here. I recommend this dealership to family and friends. posted along the way Amazing service and everything on time. Love doing business here. I recommend this dealership to family and friends. More
Taylor Martino makes having my vehicle serviced a breeze. Always very helpful. I would recommend him and the dealership for any of your service needs. Always very helpful. I would recommend him and the dealership for any of your service needs. More
Justin made test driving new vehicles a wonderful experience. He was knowledgeable of all the options and features, and helped us to search for a vehicle for our family. Great dealership to work with experience. He was knowledgeable of all the options and features, and helped us to search for a vehicle for our family. Great dealership to work with! More
John Sims and Northlake Mercedes made the car buying experience easy. They take the time to connect with their customers and provide the best experience possible. I would highly recommend them! experience easy. They take the time to connect with their customers and provide the best experience possible. I would highly recommend them! More
Super service department. Easy to schedule, great communication, and always get back clean car. Taylor Martino gets it done. Excellent service department is one of the things that keeps me in a Merce communication, and always get back clean car. Taylor Martino gets it done. Excellent service department is one of the things that keeps me in a Mercedes. More