Mercedes-Benz of Northlake

This is my first Mercedes-Benz and I am truly happy with the service at the Northlake location. I was updated regularly and they were very accommodating. The waiting area is top notch. I did not feel like I the service at the Northlake location. I was updated regularly and they were very accommodating. The waiting area is top notch. I did not feel like I was waiting for service. I am very happy with the service and staff. Top notch! More

We had such a great experience with John Sims and Paola Harris when we purchased our car. John Sims provided a professional and friendly atmosphere during the purchase and Paola Harris continue that type o Harris when we purchased our car. John Sims provided a professional and friendly atmosphere during the purchase and Paola Harris continue that type of service as well. I would recommend John Sims to anyone interested in buying a car. More

Got some debris caught in my run flat tire. DeMarco Crump came in on his day off and helped me out along with Nick so that I wouldn’t have to be without my car for too long. As a single mom, I appreciate all came in on his day off and helped me out along with Nick so that I wouldn’t have to be without my car for too long. As a single mom, I appreciate all the help I can get to keep my car on the road! You guys are phenomenal! Keep being cool! More

Everything associated the.visit was excellent. Customer and mechanical service was exceptional. Car was there for recall airbag replacement and a loaner car was provided to meet my need. The customer wai and mechanical service was exceptional. Car was there for recall airbag replacement and a loaner car was provided to meet my need. The customer waiting area was very impressive. Thanks More

From beginning to end, I was in great hands with John, Joe and Rachel. Each individual was welcoming, friendly and knowledgeable. Each individual added something different to my experience as I moved alo Joe and Rachel. Each individual was welcoming, friendly and knowledgeable. Each individual added something different to my experience as I moved along in the car buying journey. I entered as a stranger, but left feeling like family! This is my first Mercedes Benz but surely will not be the last! More

I had an awesome experience with my sales associate, Garrett. He and the managers Joe B and Chris took great care of me and answered all of my questions. A seamless experience without high pressure. Garrett. He and the managers Joe B and Chris took great care of me and answered all of my questions. A seamless experience without high pressure. More

On time, professional, thorough and completed as promised. Michael S. Understands his customers. He has earned my complete trust and have confidence the work was done right. No pressure but simple promised. Michael S. Understands his customers. He has earned my complete trust and have confidence the work was done right. No pressure but simple explanations of what was done and which items to review for next visit. More

Outstanding experience! Bradley Coppola was my Salesman and he got the ball rolling with exceptional customer service and product knowledge. I was then passed on to Joe Williams the Financial Manager who w and he got the ball rolling with exceptional customer service and product knowledge. I was then passed on to Joe Williams the Financial Manager who was very thorough, patient and made sure I had full understanding of everything I was signing and made me feel comfortable and at home. My last interaction was with Rachel Westmoreland the Product Concierge who did not disappoint. She was just as thorough and detailed as the other two gentlemen mentioned. This dealership is definitely a superior establishment and I will not look to drive any other vehicle other than a Mercedes! More

I really love this dealership this is my Second car that I have purchased from Northlake and I have told all my Family and friends to only purchase from this dealership keep up the good work see you in a co I have purchased from Northlake and I have told all my Family and friends to only purchase from this dealership keep up the good work see you in a couple more years LOL..... More

Bradley Coppola was my salesman from the beginning, starting November 29, 2020. I went directly to Northlake Mercedes after my Ford escape was in a wreck. Hendrick Collision did a horrible horrible hor starting November 29, 2020. I went directly to Northlake Mercedes after my Ford escape was in a wreck. Hendrick Collision did a horrible horrible horrible job on my car causing me to lose months and months and months of a car that I could call mine. Bradley stuck it out, was consistent with communication and even after the dealership “inadvertently” sold the yellow CLA 250 we thought we had a firm deposit paid on and Mercedes financial preapproval, I found a car I would be happy with at your Kansas City BMW dealership. Northlake made the transfer happen. It arrived and Bradley was on go! It arrived late Friday. CPO was completed And my husband and I were able to come sign all paperwork and take her away by 1230 Saturday morning. I would give Bradley five stars and I will always use him as my salesman. I hope you keep him. And definitely give him a raise! He just went through months of xxxx due to Hendrick collision. Hendrick Collision a Concord on the other hand should be shut down. That was the most horrible experiences I have ever had. It took 10 rental cars, three repair shops, and one service center to make my car right. Horrible horrible horrible. I will tell everyone never to use Hendrick Collision of Concord. More