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Mercedes-Benz of Northlake

Charlotte, NC

4.6
517 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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517 Reviews of Mercedes-Benz of Northlake

June 21, 2021

Rachel & Mike did an awesome job in presenting me with my new vehicle. Highly recommend. More

by Apriljoiphillips
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Massotti, Rachel Westmoreland
Jun 23, 2021 -

Mercedes-Benz of Northlake responded

Hi Apriljoiphillips, thank you for taking the time to leave a review for us at Mercedes-Benz of Northlake. We're happy we could meet your expectations!

June 10, 2021

John Sims provided great service and was very personable throughout the entire buying process. They provided excellent quality and trade-in value. Couldn’t say better things! More

by Johnpriore15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sims
Jun 11, 2021 -

Mercedes-Benz of Northlake responded

Hello Johnpriore15, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

June 08, 2021

Mr Martino went above and beyond to help us! He even scheduled our Uber from and back to the dealership I’ll give high tumbs up for a great service!!! Northlake Charlotte service dept!!! More

by Carmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Me Martino
Jun 09, 2021 -

Mercedes-Benz of Northlake responded

Carmen, thank you for taking the time to share your positive review! We are happy to hear Taylor went above and beyond to meet your expectations!

June 07, 2021

My experience here is always great! Nick Collins in service always explains everything. Rachel in sales helped connected my phone and Justin helped me potentially look for a new car. Todd Nolan truly h More

by Twarrwen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Collins, Justin Dunhaney, Rachel Westmoreland
Jun 08, 2021 -

Mercedes-Benz of Northlake responded

Twarrwen, we really appreciate your feedback!

May 27, 2021

Demarco is a really cool guy I would go back to this Demarco is a really cool guy I would go back to this place and great service. This is an amazing place they had my car ready the next day. Drives a More

by Miguellucio925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
May 28, 2021 -

Mercedes-Benz of Northlake responded

Thank you for your positive review, Miguellucio925! We're happy to hear you had such a positive experience with our team!

May 24, 2021

Taylor Martino provided great service and was super friendly in helping make sure my car was well taken care of when I brought it in for service!!! He’s awesome! More

by Ci’era Spencer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Martino
May 25, 2021 -

Mercedes-Benz of Northlake responded

Ci’era Spencer, we really appreciate your feedback! Thank you for your 5-star ratings!

May 22, 2021

Wonderful car-buying experience!John Sims and Joseph Wonderful car-buying experience! John Sims and Joseph Burka made it possible for me to build my ‘21 E 450. Zah’rea Stevenson was a fantastic techno More

by pcotter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Burka, John Sims, Zahrea Stevenson, Joseph Williams
May 25, 2021 -

Mercedes-Benz of Northlake responded

Hi Pcotter, thank you for taking the time to leave a review for us at Mercedes-Benz of Northlake. We're happy we could meet your expectations!

May 17, 2021

John Sims and staff made our buying experience the very best ever. I will recommend this dealership and staff to everyone! Professionalism, knowledgeable and very courteous! More

by Erictlittle1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sims, Dietrich Wright, Joseph Williams
May 18, 2021 -

Mercedes-Benz of Northlake responded

Erictlittle1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake.

May 14, 2021

Nicholas Collins is a ten in service! Communication was outstanding! Thank you for getting my car back sooner than promised and for attention to detail! More

by Bdkjames
Recommend Dealer
Yes
Employees Worked With
Nick Collins
May 17, 2021 -

Mercedes-Benz of Northlake responded

Hi Bdkjames, thank you for taking the time to leave a review for us at Mercedes-Benz of Northlake. We're happy we could meet your expectations!

May 04, 2021

Omg the most amazing day at Hendricks Mercedez Northlake. I met the most wonderful people every. Please come and see Nancy Wilkinson, Bradley Coppola and Rachel Westmoreland for a deal of a life time. You wi More

by sherrirob2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Rachel Westmoreland
May 05, 2021 -

Mercedes-Benz of Northlake responded

Hi sherrirob2003, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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