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Mercedes-Benz of Northlake

Charlotte, NC

4.6
517 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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517 Reviews of Mercedes-Benz of Northlake

September 19, 2021

Chris Linares in the Service Dept was excellent. The attention to detail, customer focus and desire to resolve my problem showed...This is what I expect from the folks at Mercedes Benz of Northlake.High More

by rmcm4715
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunhaney, Christopher Linares
Sep 20, 2021 -

Mercedes-Benz of Northlake responded

Thank you; we appreciate your feedback!

September 19, 2021

I had an awesome experience at Mercedes Benz Northlake from start to finish. My salesman, Bradley Coppola was very attentive and knowledgeable. I am completely satisfied with my purchase. More

by Demetria M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola
Sep 20, 2021 -

Mercedes-Benz of Northlake responded

Demetria M., we really appreciate your feedback!

August 31, 2021

Nicholas Collins provided excellent service, Pleasant gentleman, what I asked, he checked, provided additional information. Thank you for providing excellent customer service. Lady Cynthia Kelly More

by Lady Cynthia Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Collins
Sep 10, 2021 -

Mercedes-Benz of Northlake responded

Thank you; we appreciate your feedback!

August 24, 2021

Nick Collins is always responsive to calls and messages, answers all my questions x and is so professional. Dealership clean, fast, and wok is done right the first time. More

by Wgallow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Collins
Aug 30, 2021 -

Mercedes-Benz of Northlake responded

Thank you! We appreciate your feedback!

August 20, 2021

My battery died on a Saturday four weeks ago. After getting a jump start I called MB of Northlake and they kindly scheduled an appointment that afternoon. Chris Linares was my service advisor. They add More

by wakutner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Aug 24, 2021 -

Mercedes-Benz of Northlake responded

We appreciate you taking the time to leave us this feedback. Thank you!

August 20, 2021

DeMarco Crump, our service advisor, was very conscientious in dealing with us. He phoned with updates on the progress of our repair. DeMarco is always pleasant and provides us with a feeling tha More

by bailey3850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Aug 24, 2021 -

Mercedes-Benz of Northlake responded

We appreciate you taking the time to leave us this feedback. Thank you!

August 14, 2021

Best car purchasing experience I have ever had. I would highly recommend Mercedes Benz of Northlake dealership and our salesperson, John Sims to anyone looking for a new car. The staff was very friendly an More

by CZR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dunhaney, John Sims, Rachel Westmoreland
Aug 16, 2021 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to leave a review for us at Mercedes-Benz of Northlake. We're happy we could meet your expectations!

July 30, 2021

Nicholas Collins always provides such excellent customer service. He's attentive, professional and explains things on a level I understand. I highly recommend this dealership! More

by acharles01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence K. in the Parts Department has also provided excellent customer service. , Nick Collins
Aug 16, 2021 -

Mercedes-Benz of Northlake responded

We appreciate your positive review about your recent experience with us!

July 03, 2021

Excellent Customer Service provided by our salesperson,, Bradley Coppola, the manager, Brad, and finance, Joe. We were very pleased overall as this was a car purchase for my Mom. She is not a car buyer an More

by rbgrg1016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph (Finance), Brad Comfort, Bradley Coppola
Jul 07, 2021 -

Mercedes-Benz of Northlake responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 26, 2021

Hendrick Mercedes Benz of Northlake - Service is consistently great throughout my more than 10 years experience with Hendrick MB of NL. Also recommend Taylor Martino (Service Advisor) very professio More

by mechani362
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Martino
Jun 29, 2021 -

Mercedes-Benz of Northlake responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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