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Mercedes-Benz of Midlothian
Midlothian, VA
1,340 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,340 reviews
January 13, 2025
For several years I have had my service done here. Last year was the worst experience I have had with you. I was actually shopping around. But Nicole changed everything. She kept me appraised of every Last year was the worst experience I have had with you. I was actually shopping around. But Nicole changed everything. She kept me appraised of everything and with good feedback. More
by deeremanuk
Verified CustomerEmployees Worked With
January 12, 2025
I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being i eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit card company and stop taking it out on your customers. More
by Dkuhn333
Employees Worked With
January 11, 2025
Regina Fitz was very professional she was very helpful and she answered all my questions concerning my vehicle. and she answered all my questions concerning my vehicle. More
by MAE.WALKER
Employees Worked With
January 11, 2025
Understood my issues with the car immediately. Promptly scheduled repairs, and followed thru with after-service phone call. Promptly scheduled repairs, and followed thru with after-service phone call. More
by 46.outer-boss
Employees Worked With
January 11, 2025
Shane Hoke’s personal service and attention to details gets high marks from me. Thank you. gets high marks from me. Thank you. More
by JPOLIVA208
January 11, 2025
Alan was terrific the wait time was so amazing as a disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and the different requirements between California and Virginia re car licensing and registration certifications which I was not aware of . The facility was clean with convenient for me a great experience overall . More
by dogsupplies54321
Employees Worked With
January 11, 2025
Dylan, Will, and Jon were all very accommodating and professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who he professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who helped demo a car with my wife and I when Dylan wasn’t available. One was Isiah and the other odd a big fan of Legos (sorry I can’t remember his name). More
by JCOTTINGHAM0561
January 09, 2025
My service Alan Mansfield was the best! Too early to tell about the work performed on my ML550. Too early to tell about the work performed on my ML550. More
by snowworks1
Employees Worked With
January 09, 2025
Great video communication of services needed. The staff were very nice and approachable. Excellent service recovery. The staff were very nice and approachable. Excellent service recovery. More
by TIH2004
Employees Worked With
January 09, 2025
The people who work there make this dealership. The new owner's policies don't seem as customer friendly as the previous owner's. The new owner's policies don't seem as customer friendly as the previous owner's. More
by TSCANNIE
