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Mercedes-Benz of Midlothian
Midlothian, VA
1,808 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,808 reviews
June 28, 2026
Impeccable customer service from the moment I drove into the service bay. Very well organized operation - I was in and out within 15 min (including a loaner for the day). I also asked them to have a look the service bay. Very well organized operation - I was in and out within 15 min (including a loaner for the day). I also asked them to have a look at some scratches all along the passenger side and see what their person could do to buff them out. They called and gave me the quote and when I picked up the car the car looked completely brand new. More
by mahnaz
Employees Worked With
June 24, 2026
Started on time. Explained everything well. I was out in reasonable time. First time I have used service with new owners Explained everything well. I was out in reasonable time. First time I have used service with new owners More
by jcardea1940
Employees Worked With
June 09, 2026
We’ve always been satisfied with the quality of mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service represe mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service representative. She’s extremely knowledgeable & professional! Truly an asset to Mercedes! More
by Melinda Snow
April 27, 2026
They were attentive, hard working and fair. Will purchase from them again soon. Very good experience. Will purchase from them again soon. Very good experience. More
by uduaka
Employees Worked With
April 23, 2026
They were very Busy but fit me in withing a Week since I needed a Loaner. Car was kept clean and everything fixed. Thanks Regina needed a Loaner. Car was kept clean and everything fixed. Thanks Regina More
by craig12golf
Employees Worked With
April 06, 2026
Regina as always was outstanding, things went a little slower because of the need to source old parts. We did come up with a plan that was very accommodating. slower because of the need to source old parts. We did come up with a plan that was very accommodating. More
by tcb308
April 05, 2026
They’re awesome, specially Michael Sharper. He’s helped me through out the process. Thank you He’s helped me through out the process. Thank you More
by DanGiang
Employees Worked With
March 21, 2026
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by abcdefg
Employees Worked With
March 21, 2026
Exceptional experience! Nicole was great to work with and Ryan Pulley was amazing. I always have a good experience working with you all. Nicole was great to work with and Ryan Pulley was amazing. I always have a good experience working with you all. More
by lefitrer
March 20, 2026
Salesman (Mike) had the cars I wanted to see ready for viewing and test drive when I arrived. Process was very straight forward with very little back and forth on pricing. Experience I have come to expe viewing and test drive when I arrived. Process was very straight forward with very little back and forth on pricing. Experience I have come to expect from Mercedes. This was my fifth Mercedes purchase. More
by Ben
Employees Worked With
