Mercedes-Benz of Midlothian

Visit 1: Door seal reviewed & ordered. Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) ordered the wrong part. wasted my afternoon. Still have to come back for Visit 3 to hopefully get it next time. More

Excellent service from service advisor. However, $606 seemed a bit steep for a new battery. However, $606 seemed a bit steep for a new battery. More

Every single person in this dealership is wonderful to work with - what a great experience every time! work with - what a great experience every time! More

Servicing was done very well. Very Fast State Inspection while I waited. Very good customer service. Very Fast State Inspection while I waited. Very good customer service. More

Cheyne Hoke Service Advisor was great to work with. Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! More

When I scheduled the appointment the person who scheduled it said the BH service would cost a little over 500 dollars. It actually 1100 it said the BH service would cost a little over 500 dollars. It actually 1100 More

I especially give a special thanks to my Service Writer, Scott Lambert, as Scott always looks out for me to make sure my car does not break down while you on the road at work. Scott Lambert, as Scott always looks out for me to make sure my car does not break down while you on the road at work. More

Very easy to get an appointment with this dealership service center and staff is very nice and professional. service center and staff is very nice and professional. More

The scheduling was an easy process. My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed t My issues lie in the estimates given for services. I was given an estimate when I phoned for an appointment. When I arrived and it was discussed that I should have diagnostics to determine whether I needed a battery or an alternator, I was told it would be 268. I asked if that was part of the battery or alternator replacement. No, it not. I was unhappily surprised. I think the whole estimate experience was unsettling. I have been a client for more than 10 years. I am rethinking any more purchases made withthis dealership. The resulting bill did not show the estimate for diagnostics so I still have no idea whether I paid for that or not. More

I’ve been using this leadership for decades. I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance I have not been there for a while but… 1. I reserved a loaner car as I’ve done many times and when I got there, I did not have my insurance information. Therefore, I had to go back home and reschedule for a week later. I was never previously asked for insurance information. I understand the reasoning behind it, but I wish somebody had communicated to bring it with me. It delayed me a week. 2. I was informed to be at approximately $236 charge just to look at my problem. Which turned out to be it needed a software update. I didn’t know there was a initial charge just to look at the problem. 3. I know really retailers are charging the 3% fee for using a credit card. I know it’s a financial decision by Mercedes-Benz. But I think it cheapens and the brand. Luxury users don’t expect dollar store treatment. If I come back, next time, I will bring cash dollar bills and change, as that’s what the fee asks one to do to be financially prudent. More