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Mercedes-Benz of Midlothian
Midlothian, VA
1,623 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,623 reviews
June 19, 2025
Great customer service, 5 star service from start to finish. I would recommend Midlothian Mercedes over everyone in this area. finish. I would recommend Midlothian Mercedes over everyone in this area. More
by randy.rich1965
Verified CustomerEmployees Worked With
June 19, 2025
As always, this MB dealership rendered excellent service. Alan, who is in the service department, is a treasure! Alan, who is in the service department, is a treasure! More
by cut.motes-3p
Employees Worked With
June 19, 2025
They are nice to deal with. Expensive but good folks. I had a major repair issue a few miles after my warranty expired and they went to bat for me and delivered the repair for a Expensive but good folks. I had a major repair issue a few miles after my warranty expired and they went to bat for me and delivered the repair for a reasonable price all things considered. More
by GCHALKER
June 18, 2025
Great work and help. My only concern is the drive because of where I live. They next time I will schedule for a vehicle. My only concern is the drive because of where I live. They next time I will schedule for a vehicle. More
by MRMOORE1911
Employees Worked With
June 15, 2025
Great customer service, attention to detail and resolves all issues. The location is clean and well stocked in case your appointment is a little extended. all issues. The location is clean and well stocked in case your appointment is a little extended. More
by VLSTORRKS7
Employees Worked With
June 15, 2025
My Saturday service was performed with skill, professionalism and alacrity. Regina was well qualified and reassuring. My car was completely serviced and back in my hands in less than 2 hours. I p professionalism and alacrity. Regina was well qualified and reassuring. My car was completely serviced and back in my hands in less than 2 hours. I paid with a check. More
by BRENTLOV1
June 15, 2025
I received very prompt and professional service from the time that I dropped my car off to the time that I picked it up. The service technician was respectful and polite. He answered all of my questions and time that I dropped my car off to the time that I picked it up. The service technician was respectful and polite. He answered all of my questions and communicated with me about my car. Thank you for such a great experience. More
by hneedipd
Employees Worked With
June 15, 2025
Been working with this dealership over 20 years ,buying vehicles and servicing them.Always satisfied with customer service and quality of work! vehicles and servicing them.Always satisfied with customer service and quality of work! More
by TORIELLO.BILL
June 14, 2025
Got there early and was seen right away the check in was great and the tech was great very honest and the work was completed in good time. I left feeling good about my appointment. Great job!!! great and the tech was great very honest and the work was completed in good time. I left feeling good about my appointment. Great job!!! More
by WEPULLEM
June 14, 2025
Finance clerk may benefit from a little more effort toward customer service. Perhaps the work may be a factor. toward customer service. Perhaps the work may be a factor. More
by arttess
Employees Worked With
