Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Midlothian
Midlothian, VA
1,440 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,440 reviews
Verified Customer
April 16, 2025
Awesome service all around. CarMax didn’t find the noise I brought the car in for, and the dealer found it in minutes. Cheyne greeted me immediately and assured me the repairs w CarMax didn’t find the noise I brought the car in for, and the dealer found it in minutes. Cheyne greeted me immediately and assured me the repairs would be seamless, which they were. He kept in contact all day. This is my first Mercedes but it won’t be my last! When I came to pick my car up, it was hassle free. I was kept abreast of my car’s status at all times. More
by Ronnie Apperson
Employees Worked With
Cheyne
April 15, 2025
I want to thank Ragina for her superb service She is so caring and friendly and that’s why I only use Midlothian Mercedes for my car service ! caring and friendly and that’s why I only use Midlothian Mercedes for my car service ! More
by love7472004
Employees Worked With
April 13, 2025
Regina Fitz the best professional service person I have ever seen and she’s amazing Angel ever seen and she’s amazing Angel More
by PRINCEUGOMBA
April 13, 2025
Great customer service! They took me on time and resolved the issue that I bought my car in for. They took me on time and resolved the issue that I bought my car in for. More
by rosalind_j
April 11, 2025
The customer service in the Service Department was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was serviced so I was able to avoid the boring wait time while my car was serviced. More
by PENNYWOODS907
Employees Worked With
Cheyne Hoke
April 10, 2025
Very friendly and accommodating staff. I went there without an appointment for a windshield wiper that needed to be replaced I went there without an appointment for a windshield wiper that needed to be replaced More
by Gentilini4
Employees Worked With
April 10, 2025
I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus see if my car was finished. Not very friendly, I’m use to having a Lexus More
by MarricaRonicahf
Employees Worked With
April 10, 2025
Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. More
by Z. Bayer
April 10, 2025
Regina was great. Got everything takin care of for me and kept me informed of progress. Thanks Got everything takin care of for me and kept me informed of progress. Thanks More
by michael.morrison
