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Mercedes-Benz of Midlothian
Midlothian, VA
1,232 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,232 reviews
December 18, 2024
Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. More
by BOBLEFFEW
Verified CustomerEmployees Worked With
December 18, 2024
Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. More
by SARUM5KRT
December 18, 2024
My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. The The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a deal breaker. It's the competence of their technicians which counts the most. More
by WINGRANT
Employees Worked With
Cheyne, Hoke
December 17, 2024
Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand card fee added to the bill is not a good look for such a great brand More
by TOM@TOMSNEAD.COM
Employees Worked With
December 17, 2024
The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More
by CLAUDIAWJOHNSON
December 16, 2024
Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service a Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual. More
by Sarah
Employees Worked With
December 15, 2024
Fantastic service! The entire process went as expected and the work was completed ahead of time The entire process went as expected and the work was completed ahead of time More
by oakwoodfarm83
Employees Worked With
December 14, 2024
The service was okay but no bells and whistles (car cleaning, etc). The virtual video of needs was nice. cleaning, etc). The virtual video of needs was nice. More
by TIH2004
Employees Worked With
December 14, 2024
The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit. Everyone is friendly and hospitable. I look forward to my next visit. More
by beverlyejacobs
Employees Worked With
