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Mercedes-Benz of Midlothian
Midlothian, VA
1,338 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,338 reviews
Verified Customer
February 09, 2025
I’m very happy to drop off my car at the dealer and did good job on my Van thanks for all the time for Nice work. good job on my Van thanks for all the time for Nice work. More
by Adam
February 08, 2025
My service advisor Scott Lambert was great. He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I would go back. Be mindful of the 3% charge if you use a credit card though. The signs are very well placed at the dealership, but I didn't realize that until I got there. More
by ravi.patel
Employees Worked With
February 08, 2025
I would recommend this service center as the service writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. More
by MYJOJO913
Employees Worked With
Cheyne Hoke
February 07, 2025
Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn a Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that suggests it was not done and the tires on the vehicle suggest it was not done but should be done. (BLACK G 550 Wagon). I would like to reschedule for the tire rotation and balance to be completed appropriately. I'm sorry to be extra here. However, when I pay +$1,300 for Plan B service I expect to receive the services outlined. If in the event there is camera footage that supports, they were in fact rotated. The technician needs to be re-trained because "if" he did it the worst 2 tires were rotated to steer tires. Keith Allen (804) 731-5171 More
by KALLEN_23
Employees Worked With
February 07, 2025
Great experience, Frank was honest and moved me through the process at my pace. Financing was simple and straightforward. the process at my pace. Financing was simple and straightforward. More
by joelglasgow
Employees Worked With
February 06, 2025
Great service. A real pleasure dealing with Scott in the service department. He took care of everything that I needed. A real pleasure dealing with Scott in the service department. He took care of everything that I needed. More
by HOLDOC51
Employees Worked With
February 06, 2025
Love this mercedes-Benz dealership, but was truly surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and appreciate the service i received. More
by bragrant
Employees Worked With
February 05, 2025
very good and my advisor Leslie Lambert is always great He cares for you and the work being perform on your vehicle great He cares for you and the work being perform on your vehicle More
by Maybabyrc
Employees Worked With
February 05, 2025
Mercedes-Benz of Midlothian was very accommodating to the service needs of my vehicle. My assigned service technician ( Alan Mansfield) was very professional during the check in process. He followed up wit service needs of my vehicle. My assigned service technician ( Alan Mansfield) was very professional during the check in process. He followed up with mail to give a thank you for visiting. I truly appreciated the personal touch. More
by EDYE.FIELDS
Employees Worked With
