Mercedes-Benz of Midlothian

Outstanding service from service advisor Cheyne Hoke. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. Clearly explained with estimated cost and service time. Vehicle service completed in stated time. More

Ragina was very helpful and we resolved the issue we were having with the car. having with the car. More

The sales team has historically done a nice job, but I have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up have had less than stellar experiences with the service department. In regards to this sale, Tarek did a good job of communicating and following up to get the deal completed. I am greatly disappointed, and fairly upset, however, that the mileage Tarek provided to me in the vehicle iPackage showed the vehicle had 2,719 miles on it, but when I drove off the lot the car, the odometer showed 6,500 miles. This is a large difference and should have been pointed out in order to provide me with an opportunity to more fairly negotiate on the mileage. This difference was not disclosed upfront. More

the best the best the best. will return again. Will tell others as well. thanks. will return again. Will tell others as well. thanks. More

We have purchased 3 MB and this was OUR BEST experience ever! THANKS! Well done!! ever! THANKS! Well done!! More

Service was professional and well done. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. Q courtesy car provided on time. Service consultant was knowledgable and had full record of my car’s prior service. More

Mr. Isaiah has done an awesome job! He listened to my needs and helped to come up with the best plan for myself and family. His communication was top tier! He introduced me to Mr. John and they worked ha needs and helped to come up with the best plan for myself and family. His communication was top tier! He introduced me to Mr. John and they worked hard together to get me one of my dream cars. I’m still excited about my experience and purchase at Mercedes Benz Midlothian. Forever Thankful!🦋 More

The service department specifically Ragina Fitz went out of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they wer of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Ragina was an excellent advisor and took great care of me while at the dealership. Definitely a higher level of service than other dealerships I have been to in the past. Highly recommend! More

Excellent care. Knowledgeable, personable & very patient attention. Our 5th car purchased here. Need we say more?! Knowledgeable, personable & very patient attention. Our 5th car purchased here. Need we say more?! More

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