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Mercedes-Benz of Midlothian
Midlothian, VA
1,397 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,397 reviews
April 01, 2025
This place is great! From the customer service to the mechanic service. My car is just a long journey of frustration! From the customer service to the mechanic service. My car is just a long journey of frustration! More
by heyzus88
Verified CustomerEmployees Worked With
March 31, 2025
Scheduled my appointment for my rear light replacement and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of main and got a courtesy maintenance check. Nicole was polite and professional. Maintenance tech was very helpful explaining car repairs. The video of maintenance check was excellent. Waiting room was clean and had cold water. Disappointed to pay a 3% service fee for using a credit card. More
by joifull.linda
Employees Worked With
March 30, 2025
Very professional and accurate service. Friendly and efficient customer service. Helpful and down to earth. Friendly and efficient customer service. Helpful and down to earth. More
by gwerts2
Employees Worked With
March 29, 2025
People were very professional and polite show room was amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience amazing the waiting area was huge and had lots of amenities will you wait. Excellent experience More
by ROBERTJOHNSON3904
Employees Worked With
March 29, 2025
Very happy with the service My only complain has been for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer for dealership charging 3% for CC. Use of CC is a way of life nowadays No other business charges for using CC.. It's very poor taste for a dealer like MB to charge for using CC. More
by HEROHARONIAN
March 29, 2025
The service was done well and the communication was excellent. Ability to pay online makes things quick. excellent. Ability to pay online makes things quick. More
by LNAGOSKY
Employees Worked With
March 28, 2025
If my opinion us so important what do l get in return yes the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be the service was great with my opinion you get to get more customers but us as customers giving the opinion what do we get a free oil change would be nice for starters Thank you for your service More
by MAYELEX
March 28, 2025
Prompt with check in and pick up. Staff was very pleasant. Wash and vacuuming were great too. I love this location!! Staff was very pleasant. Wash and vacuuming were great too. I love this location!! More
by bryonwall
March 28, 2025
Shane was very nice and ensured my service my completed timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane! timely due to a previous obligation I had to make it in time for. His courtesy and professionalism is unmatched! Thanks Shane! More
by ZAQUINNAGARDNER
Employees Worked With
Shane
