Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Midlothian
Midlothian, VA
1,333 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,333 reviews
February 15, 2025
The car salesman was awesome and very helpful with my care experience. He was vey professional, knowledgeable and enthusiastic. He was was full energy and willing to get me into a vehicle. I recommend care experience. He was vey professional, knowledgeable and enthusiastic. He was was full energy and willing to get me into a vehicle. I recommend this dealership to everyone! All the people there were polite and friendly. More
by FeFe
Employees Worked With
Charles Armstrong
February 15, 2025
Mercedes-Benz of Midlothian is fantastic. They are always responsive, professional and provide a great customer experience! They are always responsive, professional and provide a great customer experience! More
by Leah Timmerman
Verified CustomerEmployees Worked With
February 15, 2025
Excellent communication and promptness in servicing my E350. Service may cost more than at independent shops but I know they do everything correctly here. E350. Service may cost more than at independent shops but I know they do everything correctly here. More
by mtoddoneill
Employees Worked With
Cheyne Hoke
February 14, 2025
I love the way that the Mercedes handle my service is very much . It is the place that I always bring my cartoon for service very much . It is the place that I always bring my cartoon for service More
by terryflou
Employees Worked With
February 14, 2025
I've always had really good experiences when I take my car in. Scott is knowledgeable and always happy to help. car in. Scott is knowledgeable and always happy to help. More
by JewellHC31
Employees Worked With
February 09, 2025
I’m very happy to drop off my car at the dealer and did good job on my Van thanks for all the time for Nice work. good job on my Van thanks for all the time for Nice work. More
by Adam
February 08, 2025
My service advisor Scott Lambert was great. He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I He explained from the beginning what services were covered with my appointment, total cost of the service, and kept me in the loop with videos too. I would go back. Be mindful of the 3% charge if you use a credit card though. The signs are very well placed at the dealership, but I didn't realize that until I got there. More
by ravi.patel
Employees Worked With
February 08, 2025
I would recommend this service center as the service writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. writers and all employees are extremely courteous and respectful. They definitely convey a keen sense of a great customer service attitude. More
by MYJOJO913
Employees Worked With
Cheyne Hoke
February 07, 2025
Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn a Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that suggests it was not done and the tires on the vehicle suggest it was not done but should be done. (BLACK G 550 Wagon). I would like to reschedule for the tire rotation and balance to be completed appropriately. I'm sorry to be extra here. However, when I pay +$1,300 for Plan B service I expect to receive the services outlined. If in the event there is camera footage that supports, they were in fact rotated. The technician needs to be re-trained because "if" he did it the worst 2 tires were rotated to steer tires. Keith Allen (804) 731-5171 More
by KALLEN_23
Employees Worked With
