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Mercedes-Benz of Midlothian
Midlothian, VA
1,169 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,169 reviews
November 20, 2024
The scheduling service process was easy and convenient. The service advisor was friendly and professional. The waiting area was comfortable. The service advisor was friendly and professional. The waiting area was comfortable. More
by ssantiagosmith
Verified CustomerEmployees Worked With
November 18, 2024
I know the service department was very busy, but I was disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely ha disappointed when I realized the car was not washed before I picked it up. In the past, our cars have been washed after service. I was extremely happy with the service and information from Regina Fitz!! More
by TENPLYR50
Employees Worked With
November 18, 2024
I took my vehicle in for the schedule B service which includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ti includes clean the sunroof drains and lubricating the sunroof tracks. However, once I reviewed all items completed; sunroof service was not on the ticket and was told it was done but not documented on the service ticket, which doesn’t make sense. More
by Romanroman82
Employees Worked With
Cheyne Hoke
November 18, 2024
Tarek was very knowledgeable & professional. He followed up with all that he promised. The. Dealership’s Manager was very efficient in the checkout process. He followed up with all that he promised. The. Dealership’s Manager was very efficient in the checkout process. More
by JMALIXI
Employees Worked With
November 17, 2024
Brent was a pleasure to work with from beginning to end of transaction . His knowledge of Sprinter vans was invaluable. Additionally, he did his best to see that we received the best deal possible . Ever of transaction . His knowledge of Sprinter vans was invaluable. Additionally, he did his best to see that we received the best deal possible . Everyone at Midlothian Mercedes that we encountered were helpful and courteous. More
by FREEBYRD22
Employees Worked With
November 17, 2024
Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊 More
by MALLMISS67
Employees Worked With
November 17, 2024
Agent was great. But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing But the overall customer service can be improved. This is not the first time I have experience such low regard for a professionalism in representing the product. More
by DUTCHW118
Employees Worked With
November 17, 2024
When I pick up my car, the car was not detailed to my liking. We also had a 430 appointment. We did not get into the finance department till 7 o’clock. liking. We also had a 430 appointment. We did not get into the finance department till 7 o’clock. More
by JOHN.HETZER
Employees Worked With
November 16, 2024
Isaiah and everyone at MB of Midlothian was very nice and knowledgeable about the vehicles and great to work with. knowledgeable about the vehicles and great to work with. More
by BRADYN.FAIRCLOUGH11
Employees Worked With
