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Mercedes-Benz of Midlothian
Midlothian, VA
1,387 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,387 reviews
March 27, 2025
Cheyne was amazing! He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. He went above and beyond to make sure that we were comfortable and was a huge supporter of our positive experience. More
by ANNAMOORE.VA
Verified CustomerEmployees Worked With
Cheyne
March 27, 2025
Another amazing experience with MB of Midlothian. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. Cheyne was able to get my service squeezed in to fit my schedule and had our vehicle back quickly. More
by TDAVIS30
March 25, 2025
I dropped my car off for a Thursday appointment Wednesday evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no recor evening- was not called to say that it was ready- dropped by dealership Monday where they told me it was ready and they had called but I had no record of call. Asked why my app said my car still needed service - went out to car engine light and service a needed light still on. Loaner car that was given to me smelled of smoke, had a quarter tank of gas in it and was dirty on the inside . When I picked up my car it obviously had not been serviced nor had they charged the battery.. Just a combination of all of these subpar customer service mishaps has left me questioning why I purchased a vehicle through this dealership. More
by caryl1908
Employees Worked With
March 25, 2025
Phenomenal customer service! ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointment ! I arrived unannounced on Monday morning due to my vehicle stating I had 2 starts remaining before it would not start again. Even with 50 appointments on the day, Nicole was able to get my vehicle looked at and a system update completed that was causing the issue. This was all completed within 45 minutes and I had arrived at 8AM. I could not have asked for a better experience and I'm very appreciative of Nicole and her team for getting this resolved so quickly. More
by Joseph Martin
Employees Worked With
March 25, 2025
Fantastic experience with Service and all of the staff were helpful and friendly. Thank you! were helpful and friendly. Thank you! More
by elisaparkin095
March 24, 2025
Great experience as always! Communication was excellent and service was done in a timely manner. Communication was excellent and service was done in a timely manner. More
by ahill15
March 24, 2025
i had a good experience the staff was very nice and helpful. the service was fast and complete helpful. the service was fast and complete More
by DANDCDENNY
Employees Worked With
March 23, 2025
The new car buying experience went well due to the salesman and dealership working to facilitate a positive outcome. New gle350,performs beautifully. salesman and dealership working to facilitate a positive outcome. New gle350,performs beautifully. More
by DES1BRICK
March 22, 2025
Great service. Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! Fender repair perfect! My favorite dealership. But I think it’s ridiculous to require a min of 15 words! More
by CBELL47733
