Mercedes-Benz of Marin

Two hour service took 3 hours. I was told they couldn’t find my car so it took awhile to locate. Car was not washed or vacuumed. I was told they couldn’t find my car so it took awhile to locate. Car was not washed or vacuumed. More

Judith is a very professional representative, was a good experience and the communication always on time experience and the communication always on time More

Don truly cares. The tech representative who I think is”Jerry” was most helpful too. The tech representative who I think is”Jerry” was most helpful too. More

I recently had a frustrating experience with Mercedes-Benz of Marin while trying to purchase a vehicle from out of state. Initially, everything seemed to be going smoothly. We agreed on a final Mercedes-Benz of Marin while trying to purchase a vehicle from out of state. Initially, everything seemed to be going smoothly. We agreed on a final price including shipping, and the dealership was set to ship the car to me. However, when I received the contract, I noticed a clause stating that the vehicle would be available for me to take possession at the dealership. Since this was not what we agreed upon, I reached out to the salesperson for clarification. I was told that the clause was just "California language" and that I shouldn't worry about it. Despite this reassurance, I requested to see the final numbers before consenting to anything. My request was reasonable—I simply wanted to ensure everything was transparent. To my surprise, instead of addressing my concerns, the sales manager “Zac” called me and questioned my trust in him. The conversation quickly escalated, and out of nowhere, the sales manager informed me that they were canceling the deal, despite the fact that I had never indicated I was no longer interested in the purchase. This experience left me disappointed and questioning the professionalism of this dealership. What could have been a straightforward transaction turned into an unnecessary conflict due to a lack of clear communication and a dismissive attitude towards a legitimate concern. I had hoped for better transparency and customer service. More

Professional, polite and knowledgeable Made the transaction easy and convenient I always go back to MBZ of Marin for at least 30 years transaction easy and convenient I always go back to MBZ of Marin for at least 30 years More

Smart sales representatives. They know what customers want and they get it for them at a price that's reasonable. They know what customers want and they get it for them at a price that's reasonable. More

Everyone we worked with at Mercedes-Benz of Marin starting with the Service Director, Vincent Vandell on down was professional, courteous and responsive. We appreciated the loaner car and the offer starting with the Service Director, Vincent Vandell on down was professional, courteous and responsive. We appreciated the loaner car and the offer to have someone come to our home to drop off one car when the service was completed and pick up another so we could get both of ours Mercedes cars serviced in a timely fashion. It is refreshing to work with such a professional and courteous group of people that are honorable and trustworthy. More

Always have a good experience here. People are friendly trust they know what they are doing!! Look forward to the coffee while waiting! People are friendly trust they know what they are doing!! Look forward to the coffee while waiting! More

Eliseo is very professional and easy to deal with. He gets the job done with little hassle and prfedsionalism He gets the job done with little hassle and prfedsionalism More

Great service. Responsive and friendly. Helped fix a few issues with my car quickly and picked me up. Responsive and friendly. Helped fix a few issues with my car quickly and picked me up. More