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Mercedes-Benz of Marin
San Rafael, CA
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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381 Reviews of Mercedes-Benz of Marin
April 05, 2025
My E350 is due for its annual service in July. Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers. There was a different tenor in the Service department, folks seemed out of their element and provider didn’t check my car in. When I received a text that my car was ready and I went in, she was out to lunch. Certainly not what I was used to at SR Mercedes. I decided to find a mechanic who works exclusively on European cars and not return to MB. On Thursday as I left my grandson’s elementary school where I volunteer, my Check Engine light came on and my car began vibrating. I took it to MB given that it was close by. There I met Donald, and everything was uphill from there. He suspected what the issue was and had it taken into the shop for a diagnostic check. He drove me home himself. He called me as soon as he knew what the issue was and told me what was necessary and what was recommended in other areas. He was honest and thoughtful in his responses; zero pressure! I will return to MB in July for the annual check as long as Don is my service agent! More
by adeleberg
Employees Worked With
Donald
April 03, 2025
Eliseo Estrada is the best service consultant that I have seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both serv seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both service and purchase of any new cars. More
by WM
Employees Worked With
Eliseo Estrada
April 02, 2025
Angelo my service adviser was friendly, informative and professional. He kept me informed to the progress of my repair. The service lounge is very comfortable while waiting and really good coffee and sna professional. He kept me informed to the progress of my repair. The service lounge is very comfortable while waiting and really good coffee and snacks. More
by rwpirie
Employees Worked With
Angelo Gomez
April 01, 2025
Service was done promptly and throughly. Service adviser Angelo throughly explained service to be done and prioritized the big ticket items. Service adviser Angelo throughly explained service to be done and prioritized the big ticket items. More
by Tim H
Employees Worked With
Angelo Gomez
