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Mercedes-Benz of Marin

San Rafael, CA

4.8
344 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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344 Reviews of Mercedes-Benz of Marin

November 27, 2024

Eliseo is superb. Always takes such good care of us. Thank you, Eliseo!!!! We look forward to chatting in January regarding recommendations forca new car. More

by petertabet3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Nov 27, 2024 -

Mercedes-Benz of Marin responded

Peter, we're delighted to hear that Eliseo has been taking great care of you at Mercedes-Benz of Marin. We look forward to assisting with your new car recommendations in January!

November 26, 2024

Angelo is my representative. He met me as soon as I pulled in and help me quickly. Fill out my forms and get on the road. I was able to use a loaner for my maintenance appointmen More

by peggyduick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Nov 27, 2024 -

Mercedes-Benz of Marin responded

Peggy, it's wonderful to hear that Angelo and the team at Mercedes-Benz of Marin provided you with such efficient service, ensuring your maintenance appointment went smoothly. Thanks for choosing us again and again!

November 24, 2024

Mick Palermo took care of us promptly and made our visit enjoyable . We will go back for servicing in the future More

by Jacquelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Nov 26, 2024 -

Mercedes-Benz of Marin responded

Jacquelin, we're delighted to hear that Mick made your visit enjoyable at Mercedes-Benz of Marin. We look forward to welcoming you back for future servicing!

November 23, 2024

Eliseo Estrada had been my contact to help me for over 20 years. He gives me white glove service, is very knowledgeable and goes out of his way to make sure I’m satisfied. Other customers have mentioned More

by Tedlevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Dec 03, 2024 -

Mercedes-Benz of Marin responded

Ted, thank you for sharing your positive experience with Eliseo and our service department. We're thrilled to hear about the consistent white glove service you've received over the years! I can't help but wonder, however, why you chose to only give Eliseo a 3-star rating rather than the 5-star one that it sounds like he deserves. If there are any issues that you haven't mentioned, I'd love to hear about them. Please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 15, 2024

Outstanding service and attention to detail. A great experience!! Mick is friendly and truly made servicing my Mercedes a breeze. Kudos to MBZ of Maren 😜 More

by susie.s.mcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Nov 15, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Mick and the team at Mercedes-Benz of Marin provided you with outstanding service! Thank you for sharing your experience, and we look forward to assisting you again in the future.

November 13, 2024

Mick and his crew diagnosed and fixed my problem. I'm very pleased with their service and friendliness. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Nov 13, 2024 -

Mercedes-Benz of Marin responded

Fred, we're delighted to hear that Mick and the team at Mercedes-Benz of Marin provided you with excellent service. Thanks for sharing your positive experience!

November 12, 2024

My experience was great, Angelo was very helpful, kind and considerate. Very happy that I had been able to get a loaner car, all went very well thank you Mercedes-Benz. More

by Debra
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Nov 12, 2024 -

Mercedes-Benz of Marin responded

Debra, we're delighted to hear that Angelo provided you with such a positive experience at Mercedes-Benz of Marin. Thank you for your kind words and enjoy the ride!

November 11, 2024

Friendly, helpful service—appointment made with ease, car serviced well according to stated time, only slightly high cost of service a bit of a shock. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Nov 12, 2024 -

Mercedes-Benz of Marin responded

Richard, we're glad to hear that you found our service friendly and efficient at Mercedes-Benz of Marin. We appreciate your feedback on the cost and will take it into consideration. Thank you for choosing us!

November 09, 2024

Service makes every effort to get car in and out in a reasonable time. They are friendly and the facility is very luxurious. More

by ljm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Nov 11, 2024 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Marin provided efficient service and a luxurious atmosphere. We appreciate your feedback and look forward to serving you again in the future!

November 09, 2024

Another first class service experience! Eliseo was very helpful and professional as always. Keep up the great work! More

by caesarusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Nov 11, 2024 -

Mercedes-Benz of Marin responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Marin! We're delighted to hear that Eliseo provided helpful and professional service. We look forward to serving you in the future!

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