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Mercedes-Benz of Marin

San Rafael, CA

4.8
330 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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330 Reviews of Mercedes-Benz of Marin

November 01, 2024

Angelo Gomez was very knowledgeable about the previous record of my automobile and was most efficient in completing what needed to be done in a timely manner. More

by Buth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAX LOFARO, Angelo Gomez
Nov 04, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Angelo provided efficient and knowledgeable service at Mercedes-Benz of Marin. Thank you for sharing your experience with us!

November 01, 2024

Been going here for almost 30 years. Happy with everything except the car washing after service. More

by rogue49er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Nov 04, 2024 -

Mercedes-Benz of Marin responded

We are so grateful to have earned your loyal business for 30 years. Thank you for sharing this feedback about the car wash option—we will use your comments to improve our services here at Mercedes-Benz of Marin.

October 31, 2024

I recently had a fantastic experience with Mick Palermo, my service advisor at Mercedes Benz of Marin. Mick was professional, thorough and kept in touch with me while my car was in the shop. Thank you! More

by williesmom237
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Oct 31, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Mick provided you with such a fantastic experience at Mercedes-Benz of Marin. Our team is committed to keeping our customers informed and satisfied, so it's great to know we hit the mark! Thank you for sharing your feedback!

October 31, 2024

Good dealership. Fair pricing, excellent responsive sales person (Max). Excellent service would use them again. More

by Tanalski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MAX LOFARO
Nov 01, 2024 -

Mercedes-Benz of Marin responded

Thank you for the positive feedback! We're delighted to hear that Max and our team at Mercedes-Benz of Marin provided excellent service. Enjoy the road in your new vehicle, and welcome to the Swickard family!

October 30, 2024

I appreciated RAB contacted me by text to remind me my vehicle was due for service. I got an appointment that fit my schedule and I was able to wait for it. While waiting I had a very spacious, comfortab More

by susantighe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Oct 31, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that RAB's reminder and our comfortable waiting area made your service experience at Mercedes-Benz of Marin a pleasant one. Thank you for sharing this feedback, and we look forward to assisting you again in the future!

October 29, 2024

Excessive wait time to bring out my car ………many customers waiting for their cars. Stupid minimum More

by Blearj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Haile
Oct 30, 2024 -

Mercedes-Benz of Marin responded

We appreciate your patience and apologize for the longer-than-expected wait time you encountered at Mercedes-Benz of Marin. Our team will take note of this feedback and hopes to provide you with a 5-star experience down the road.

October 27, 2024

We’ve always had a very good relationship with the service department at Mercedes if Marin. Everyone is friendly and eager to help! More

by jonipratt04
Recommend Dealer
Yes
Employees Worked With
Shuttle drivers , TRACI CRESPO, Angelo Gomez
Oct 28, 2024 -

Mercedes-Benz of Marin responded

Joni, it's fantastic to hear that you've had such positive experiences with our service department at Mercedes-Benz of Marin! We appreciate your kind words and look forward to continuing to assist you.

October 26, 2024

Good follow up, checking in on progress, service was efficient. Smooth process to checking and pick up my car More

by Julietmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Santos
Oct 28, 2024 -

Mercedes-Benz of Marin responded

Juliet, we're delighted to hear that the service at Mercedes-Benz of Marin was efficient and smooth for you. Thank you for sharing your experience!

October 25, 2024

As always, it was a pleasure to deal with Eliseo. He is so courteous and professional, and I hope you treat and pay him well since he's the best you got! More

by karljohannspiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Oct 28, 2024 -

Mercedes-Benz of Marin responded

Karljohannspiller, thank you for the kind words about Eliseo! We're delighted to hear that he consistently provides excellent service at Mercedes-Benz of Marin. We'll be sure to share your feedback with him and appreciate your support!

October 25, 2024

Service advisor Eliseo made the service visit very easy and pleasant from beginning to end. More

by Nettle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Oct 28, 2024 -

Mercedes-Benz of Marin responded

We are glad to hear that Eliseo made your service visit easy. Thank you for choosing Mercedes-Benz of Marin!

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