Mercedes-Benz of Lubbock

Very good Expect you to be there without asking you. Most important is call you to let you know your car is ready. Of course friendly is important too. Expect you to be there without asking you. Most important is call you to let you know your car is ready. Of course friendly is important too. More

STELLAR customer service We have about a 12 year history with Alderson's in Lubbock, Texas.... 2 consecutive leases of BMW vehicles and Alderson's has been servicing our 2011 We have about a 12 year history with Alderson's in Lubbock, Texas.... 2 consecutive leases of BMW vehicles and Alderson's has been servicing our 2011 BluTec Mercedes for 7 years. The service department headed up by Monte Ebeling is superb! We do not live in Lubbock and there is no Mercedes or BMW dealership in San Angelo so Monte arranges for our vehicles to be brought to Lubbock for service. We are provided with a comparable loaner vehicle and when service is complete our vehicle is brought back to us. The charge for this is MORE than reasonable and enables us to drive a vehicle that would otherwise be impossible due to our busy schedules and the inability to travel for service appointments. We plan on driving up in the near future to look at new Mercedes vehicles. We love Alderson's! More

Power steering pump and brakes Everything went well with a quick and accurate estimate for time and price. Monte Ebling did everything that would be expected. I will use them again. Everything went well with a quick and accurate estimate for time and price. Monte Ebling did everything that would be expected. I will use them again. More

Omar salesman Great people very up to date on all my question s very easy to do paper work car was very clean when picked up Omar is awsome Great people very up to date on all my question s very easy to do paper work car was very clean when picked up Omar is awsome More

Best customer service around Omar Hernandez was great! I had to buy a car in a very stressful situation following an accident. He was very nice, very knowledgeable and just an all Omar Hernandez was great! I had to buy a car in a very stressful situation following an accident. He was very nice, very knowledgeable and just an all around great salesman. He made sure I was happy and I got the best deal possible and made this stressful situation as smooth of a process as he could. I will be a returning customer. He has gained my trust and business for life! More

Awesome service Monte Ebling was there when I arrived had all the info ready and got me on my way in a loaner car within 5 min of arrival! My vehicle was ready right Monte Ebling was there when I arrived had all the info ready and got me on my way in a loaner car within 5 min of arrival! My vehicle was ready right on time and all service completed as requested. I’ll definitely continue to use Alderson for all my service and new car needs! More

Awesome! My recent experience at Alderson Mercedes was great! Monte Ebeling, in the service department is outstanding. He covered all the details in a way I c My recent experience at Alderson Mercedes was great! Monte Ebeling, in the service department is outstanding. He covered all the details in a way I could understand. Thank you Monte and your staff for taking care of me and my C250! More

New car purchase Omar is always ready and willing to help. This is the 4th vehicle we have purchased from Alderson's. The professionalism and service is always excep Omar is always ready and willing to help. This is the 4th vehicle we have purchased from Alderson's. The professionalism and service is always exceptional. More

New tires for my E350 At my 45,000 mile service Monte Ebeling advised me of the condition of the rear tires on my E350. We went over the options for replacement, there was At my 45,000 mile service Monte Ebeling advised me of the condition of the rear tires on my E350. We went over the options for replacement, there was no sales pressure just advice. I purchased four new tires online and had them delivered to the dealership. I scheduled an appointment when the tires came in, met with Monte was given an estimated time for the completion of the work and received my car washed an ready to go within that time. Monte came up thanked me for coming in and shook my hand. My thanks to Alderson for such a wonderful and friendly atmosphere and a great employees. More

Attention to. Detail! As always, Monte Ebling continues to provide excellent customer service and attention to detail. All of the concerns with my vehicle were addressed an As always, Monte Ebling continues to provide excellent customer service and attention to detail. All of the concerns with my vehicle were addressed and expectations were met! Since we come in from out of state for service to our vehicle, a loaner is ready to go. He calls in a timely fashion to let us know about what time our car will be ready so we don't feel rushed to get back to the dealership! Thank you until next time! More