Mercedes-Benz of Lubbock

Dishonest or Totally Incompetent Mercedes Benz Dealer or maybe Both. I tried to purchase a nice Mercedes SL550 from April Ballard last month, May of 2025. She told me that I needed to place an immediate $5 maybe Both. I tried to purchase a nice Mercedes SL550 from April Ballard last month, May of 2025. She told me that I needed to place an immediate $5000 down payment to secure the car as other people were also looking at it. I agreed and gave them my Credit Card to run the $5000 down payment, also my drivers license, and Insurance Card to lock up the deal. She asked if I would be paying Cash or Financing, I said most likely Financing as I could get a low interest rate with my 800 plus credit score. She then said that she could offer a better rate with only a soft pull on verifying my credit score and assured me that this would not show on my credit report, so I agreed. Then came back to me with my credit score of 837 but then said the Car being 12 years old they could not offer a better or matching rate then my local source. I agreed to pay Cash and asked for bank wiring instructions. I then got a signed proposal from their sales manager Kurt Moyer who added a $1995.00 fee for their Auto Butler add-on services which I declined after a brief heated discussion with him as April had told me it was optional on my part. I then have a signed off purchase agreement document from sales Manager Kurt Moyer stating the agreed amount ( I paid full asking price), plus all dealer fees with balance due after my $5000 down payment. I asked April for bank wiring instruction so we can get everything done so I can make arrangements to fly into Lubbock to pick up the car or arrange transportation to have it shipped home to Utah. She said the Finance Manager was backed up and they would be sent soon, as I wanted to get to the Bank to get the wire transfer out. 5 hours later I get a call from their finance manager Jerry Cotrell I believe is his name telling me they had sold the car to someone else. He was very rude and called me "Petty" for complaining. I told him he had run a hard Pull on my Credit Report that stays on for 2 years without my authorization and wanted it removed. He stated he would look into it and could not believe I was so upset. All the people I worked with April, Kurt, and Jerry told me it was the the General Manager Josh Stevens decision to sell the car out from underneath me, my assumption since I wasn't buying their $2000 Auto Butler services and Financing with them, they decided to sell it to someone else that would, even after I have a signed Purchase quote and gave them a down payment and all my personal information to complete the sale. Bottom Line, 1. They agreed in writing to sell me the car at their listing Price 2. They took my Credit Card for a $5000 down payment. 3. They ran a Hard Pull on my Credit without my permission. 4. They have my drivers license and Insurance information, 6. I now have a 2 year Credit Inquiry on my Credit Report. 7. They sold the car out from underneath me and called me Petty for complaining. I would expect more from a Mercedes Benz Dealership. You would think Mercedes Benz would have higher expectations of their dealers. I know I do. Buyer be Very Aware when dealing with Mercedes Benz of Lubbock even if you have it in writing. I have proof of all paperwork and documentation. Regards, Teddy P. More

Everyone was so helpful. Especially April our sales lady. She deserves a 10 star review Especially April our sales lady. She deserves a 10 star review More

Complaint Summary Against Mercedes Dealership and State Farm I am filing this complaint regarding the improper handling of my car repairs and claim denial after my Mercedes vehicle was damaged while in Farm I am filing this complaint regarding the improper handling of my car repairs and claim denial after my Mercedes vehicle was damaged while in possession of a certified dealership. When I brought my vehicle to the dealership for repairs, the intake was functional and showed no prior issues, aside from unrelated ISM damage under the car. After the dealership conducted repairs, I received a call from the technician manager informing me that the intake manifold had been severely damaged upon starting the vehicle. The damage resulted in disintegration. I have video evidence of the mechanic inspecting the manifold and expressing that they had never seen such an issue before. The video shows two bolts lodged deep in the air intake manifold—approximately six inches into a hard-molded engine intake cover designed to withstand high temperatures. I am not a mechanic, but it is evident that bolts do not sink into such materials naturally or by wear and tear. The narrative from the dealership staff has been inconsistent and raises suspicion. Initially, the mechanic and shop manager stated they had never encountered this issue before. However, later they claimed to have seen this issue in numerous vehicles, alleging defects. Despite this, they contradicted themselves by confirming that my vehicle did not exhibit such a defect. The inconsistency in their statements and lack of accountability suggest negligence on their part, potentially a deliberate action to manipulate the situation and absolve themselves of responsibility. When I attempted to file a claim with State Farm, my insurance provider, I was met with a denial based on “wear and tear.” This determination is unfounded as my car was functional before leaving my driveway and entering dealership possession. Furthermore, the sudden explosion and damage to the intake manifold indicate external interference, possibly caused by someone at the dealership. If neither I nor the dealership caused this damage intentionally, it would logically fall under vandalism, as outlined in my policy coverage. I have service records from the previous and only owner, confirming that the motor was in good condition. State Farm's refusal to acknowledge the video evidence and refile the claim as vandalism implies a questionable partnership with the dealership to facilitate claim denials. This has left me without a functioning vehicle for weeks and subjected to undue stress and financial strain. More

Complaint Summary Against Mercedes Dealership and State Farm I am filing this complaint regarding the improper handling of my car repairs and claim denial after my Mercedes vehicle was damaged while in p Farm I am filing this complaint regarding the improper handling of my car repairs and claim denial after my Mercedes vehicle was damaged while in possession of a certified dealership. When I brought my vehicle to the dealership for repairs, the intake was functional and showed no prior issues, aside from unrelated ISM damage under the car. After the dealership conducted repairs, I received a call from the technician manager informing me that the intake manifold had been severely damaged upon starting the vehicle. The damage resulted in disintegration. I have video evidence of the mechanic inspecting the manifold and expressing that they had never seen such an issue before. The video shows two bolts lodged deep in the air intake manifold—approximately six inches into a hard-molded engine intake cover designed to withstand high temperatures. I am not a mechanic, but it is evident that bolts do not sink into such materials naturally or by wear and tear. The narrative from the dealership staff has been inconsistent and raises suspicion. Initially, the mechanic and shop manager stated they had never encountered this issue before. However, later they claimed to have seen this issue in numerous vehicles, alleging defects. Despite this, they contradicted themselves by confirming that my vehicle did not exhibit such a defect. The inconsistency in their statements and lack of accountability suggest negligence on their part, potentially a deliberate action to manipulate the situation and absolve themselves of responsibility. When I attempted to file a claim with State Farm, my insurance provider, I was met with a denial based on “wear and tear.” This determination is unfounded as my car was functional before leaving my driveway and entering dealership possession. Furthermore, the sudden explosion and damage to the intake manifold indicate external interference, possibly caused by someone at the dealership. If neither I nor the dealership caused this damage intentionally, it would logically fall under vandalism, as outlined in my policy coverage. I have service records from the previous and only owner, confirming that the motor was in good condition. State Farm's refusal to acknowledge the video evidence and refile the claim as vandalism implies a questionable partnership with the dealership to facilitate claim denials. This has left me without a functioning vehicle for weeks and subjected to undue stress and financial strain. More

Monte, Craig, and the Alderson Mercedes team take great care of me and my vehicle every visit! I appreciate their dedication and commitment to customers. care of me and my vehicle every visit! I appreciate their dedication and commitment to customers. More

Was very pleased with my service!! They were great to send someone to pick up my car and leave a very nice loan car. This was warranty work so there was no charge. Monte suggested new tires but I wante send someone to pick up my car and leave a very nice loan car. This was warranty work so there was no charge. Monte suggested new tires but I wanted to get a little more out of mine. More

Excellent service! Monte Ebeling was knowledgeable and professional. The service was completed in a timely manner. Everyone I encountered at the dealership was very friendly and courteous. professional. The service was completed in a timely manner. Everyone I encountered at the dealership was very friendly and courteous. More

It was a delight. Thank you for your friendly service! I look forward to my next visit and seeing you all again. Thank you again for such a wonderful experience. look forward to my next visit and seeing you all again. Thank you again for such a wonderful experience. More

The quality of service at Alderson’s stands out and it’s unique, the best!! unique, the best!! More

The reason we buy Merecedes is this dealership. Very quick, friendly. They give you a ride home or loan you a car . They wash your car after every service quick, friendly. They give you a ride home or loan you a car . They wash your car after every service More