Mercedes-Benz of Lubbock

The experience was very pleasant from beginning to end. I didn't feel pressured; just concerned helpful people. Omar Hernandez was knowledgeable about the vehicle and made me feel very comfortable. He took I didn't feel pressured; just concerned helpful people. Omar Hernandez was knowledgeable about the vehicle and made me feel very comfortable. He took a good deal of time to ensure that I knew at least the basics about operating the vehicle before I left, because he knew I was traveling from out of town. He ensured that I had his cell phone number just in case I needed to contact him with any concerns or questions. GREAT person to work with. More

my experience was great caleb Hernandez done a great job my experience was perfect . Bought two cars, a certified pre owned GL 450, and a GLK 350. They put four brand new tires on the GL 450 as well. my experience was perfect . Bought two cars, a certified pre owned GL 450, and a GLK 350. They put four brand new tires on the GL 450 as well. More

4th car to purchase We have now purchased our 4th Mercedes from Alderson. We have only done so because of Michael Sanford. We have had our frustrations with Mercedes, but We have now purchased our 4th Mercedes from Alderson. We have only done so because of Michael Sanford. We have had our frustrations with Mercedes, but never with Alderson or Michael. He has kept us coming back. All the folks at Alderson have been great to work with, but Michael shines the brightest. More

Excellent service This is the my second lease with Alderson Mercedes. I have bought/leased several cars from Alderson over the years. The service from the beginning to This is the my second lease with Alderson Mercedes. I have bought/leased several cars from Alderson over the years. The service from the beginning to the end is the top level. They quickly understand what are your needs and found the car we liked very quickly. As usual, the whole negotiation process, the old car turn in process, and paper work process were done in a quick, professional and pleasant way. Very satisfied experience. Caleb Hernandez, the salesman, was great, highly recommended! More

Excellent service I loved everything about the process of buying my first Mercedes from Alderson. My mom has been a long time customer and they have always treated her I loved everything about the process of buying my first Mercedes from Alderson. My mom has been a long time customer and they have always treated her well. Crystal Marquez did an incredible job in assisting me and making the process simple and easy. I'm so happy I chose Alderson! More

Worst Dealer in Lubbock We went to Alderson twice to look for a used BMW or Mercedes to purchase. The first time we went, the salesman hardly paid any attention to us. When w We went to Alderson twice to look for a used BMW or Mercedes to purchase. The first time we went, the salesman hardly paid any attention to us. When we finally tracked someone down, they told us they would call when some vehicles would be ready (apparently they were being detailed). We waited 5 days for a call and received nothing. So, we called them back and the BMW we were interested in (that they had told us wasn't available yet) had sold, but they were still waiting on these other vehicles to be ready. We went to Alderson's the next day and the cars were still not ready and the bored salesman said "he would call us." After receiving such horrible service, we found several dealers in the Dallas area that were much nicer and Auto America in Grand Prairie found us a car overnight. We flew to Dallas, bought the car, and drove back to Lubbock. I don't know what is wrong with the people at Alderson's, but I will never consider going to them again. There are too many car dealers in Texas to waste your time on a small town dealer that apparently only caters to a certain "type" of client. More

None of thing they promise including appointment time, closing title, loaner car. I hope that I am the only one. Owner have not called yet closing title, loaner car. I hope that I am the only one. Owner have not called yet More