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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
712 Reviews

10231 Atlantic Blvd

Jacksonville, FL

32225

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712 Reviews of Mercedes-Benz of Jacksonville

November 01, 2024

Professional, knowledgeable, meticulous. Attention to detail. Would highly recommend without hesitation. Plan on using them next time. Its a no brainer More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germail
Nov 01, 2024 -

Mercedes-Benz of Jacksonville responded

Bob, thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville impressed you with their professionalism and attention to detail. We look forward to serving you again in the future!

November 01, 2024

Great service ! Repaired all my problems with my Mercedes RV. Ty. From service to pick up.. Great More

by hanky613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Josh Tanner, Barry Lamb
Nov 01, 2024 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville was able to address all the issues with your RV. Safe travels, and we hope to see you again in the future!

October 30, 2024

When picking up my car after having it serviced, the front seats and inside panels were extremely dirty with dirty hand prints. The service I had done was not explained to me in any manor, when I asked More

by ajb0724@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Hill
Nov 12, 2024 -

Mercedes-Benz of Jacksonville responded

I apologize for the condition in which your car was returned to you. This is not the standard of service we strive for, and I'm sorry that it left a negative impression. I appreciate you bringing this to our attention so we can address it with our team. If there's anything further you'd like to discuss or if there are any other concerns, please feel free to reach out directly. Thank you, Barry Lamb - General Manager - (904) 724-1080

October 25, 2024

This was my first time at MB of Jacksonville from out of state. Although the overall service approach is very good, I am battling to understand why I would be left waiting for almost seven hours, since the More

by ANNEGOLDEN03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and Jefferey
Nov 12, 2024 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience with us at Mercedes-Benz and Sprinter of Jacksonville. I apologize for the long wait time during your visit, as this is not the level of service we aim to provide. I am glad Bryan and Jeff could assist in making it a bit better, and we'll work on improving communication moving forward. I would also be happy to discuss this with you directly. I have provided my information for your convenience. Take care, Barry Lamb - General Manager - (904) 724-1080

October 24, 2024

Bryan was provided Excellent service, professional, caring, knowledgeable, respectful! Will return for service again, soon! More

by m7999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 25, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Bryan provided excellent service at Mercedes-Benz and Sprinter of Jacksonville! Thank you for your kind words, and we look forward to welcoming you back soon.

October 24, 2024

My last trip to the Mercedes Benz, Jacksonville dealership for scheduled maintenance could not have gone more smoothly. The new app that facilitates the rental/loaner process was an added feature t More

by Pheonarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 25, 2024 -

Mercedes-Benz of Jacksonville responded

Pheonarvin, we're delighted to hear that your recent visit went smoothly and that you enjoyed the new app feature at Mercedes-Benz and Sprinter of Jacksonville. It's great to know Bryan provided friendly service and helped ease any stress during your appointment. Thank you for sharing this positive experience with us!

October 23, 2024

Courteous, efficient and friendly. Beha, my service consultant. Is professional, friendly and always on time. More

by kadedotun48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beha
Oct 24, 2024 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience with us at Mercedes-Benz and Sprinter of Jacksonville! We're delighted to hear that Beha provided courteous, efficient service. We appreciate your feedback and look forward to serving you again in the future!

October 12, 2024

The service I received was disrespectful from Dalton which I explained to Christine who provided me with VIP service and Bryan who was my advisor which I call all day on October 11 which I received his More

by Robin Stephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton
Oct 14, 2024 -

Mercedes-Benz of Jacksonville responded

Robin, I'm sorry to hear about your experience with our customer service. It's disappointing that you felt disrespected and had difficulty reaching your advisor for assistance. We aim to provide a seamless experience, so please reach out if you'd like us to address any remaining concerns or questions directly. Thank you, Barry Lamb - General Manager - (904) 724-1080

October 09, 2024

Behar is the best service personal if I need anything I make sure I ask for him. More

by sunnyjg20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Sharpe, Lee McMillan, Aaron Mong, Anna Sackel, Josh Tanner
Oct 09, 2024 -

Mercedes-Benz of Jacksonville responded

We appreciate your business and your review! Thanks from Behar and the Mercedes-Benz and Sprinter of Jacksonville Team!

October 03, 2024

Jarrod Adams is by far the most proficient service advisor that I have ever worked with. He keeps me promptly informed through the process, he listens to any issues that I am having and communicates More

by deidras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Adams
Oct 03, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Jarrod provided such exceptional service at Mercedes-Benz and Sprinter of Jacksonville! Keeping you informed and addressing your concerns is what we strive for. Thank you for sharing this wonderful feedback with us!

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