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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
721 Reviews

10231 Atlantic Blvd

Jacksonville, FL

32225

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721 Reviews of Mercedes-Benz of Jacksonville

May 22, 2025

I’ve been a customer of this dealership for over 25 years and have purchased five vehicles during this period and the service has always been excellent. Behar is a definitely a top notch advisor. He’s profes More

by rsmalls5
Recommend Dealer
Yes
Employees Worked With
Behar Qerimi
May 22, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for your loyalty over the years! We're glad that Behar and our team at Mercedes-Benz and Sprinter of Jacksonville have consistently impressed you with service quality and customer support. See you down the road!

May 19, 2025

I had to have my MB towed in due to coolant leak. During the inspection the tech showed bad wear on my tires so we replaced them which was very costly. When I picked my car up and drove off I looke More

by Cynthia.dreyer53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camile
May 19, 2025 -

Mercedes-Benz of Jacksonville responded

Cynthia, we're glad to hear that Camile took excellent care of you at Mercedes-Benz and Sprinter of Jacksonville. We appreciate your patience and trust in our team during the process! Safe travels ahead!

May 18, 2025

Ali was very knowledgeable and professional! The service department was very busy, but ran like a finely tuned F1 car. Very efficient and comfortable, lounge was excellent! More

by aschuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali is an excellent communicator.
May 19, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience with us! We're delighted to hear that Ali and our service department at Mercedes-Benz and Sprinter of Jacksonville provided such efficient and professional service. We appreciate the feedback, enjoy the lounge next time you're in!

May 17, 2025

Over all experience was good and friendly staffs and professional service. ALI was friendly and went above and beyond. Got rental car when my vehicle was in service More

by avenkatachalam0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
May 19, 2025 -

Mercedes-Benz of Jacksonville responded

Aven, we're delighted to hear that Ali and our team at Mercedes-Benz and Sprinter of Jacksonville provided you with a positive experience. Thank you for sharing your feedback!

May 13, 2025

Camile at Mercedes Benz on Atlantic blvd was amazing! !!! She takes the time to make sure you understand everything, she is very knowledgable and she is super quick which is VERY important to me!!! Thanks More

by Heathersmyrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camile
May 13, 2025 -

Mercedes-Benz of Jacksonville responded

Heather, we're delighted to hear that Camile provided such an informative and efficient experience at Mercedes-Benz and Sprinter of Jacksonville. Thank you for the kind words!

May 09, 2025

The service was excellent! I had the Flex “B” service and was out in 2 hours. Their waiting area is spacious and hot food was available. I enjoyed my time! More

by Fig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
May 09, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience! We're delighted to hear that the Flex "B" service was efficient and enjoyable at Mercedes-Benz and Sprinter of Jacksonville. We look forward to welcoming you back in the future!

May 03, 2025

Jarrod is the best service advisor! Taking care of his customers! Thanks Jarrod Xx xx More

by Bakula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Adams
May 05, 2025 -

Mercedes-Benz of Jacksonville responded

Thanks for the kind words for Jarrod—we will pass them along. See you next time here at Mercedes-Benz and Sprinter of Jacksonville!

May 02, 2025

Car service for tire pressure monitor, wiper reservoir to be changed. Got my car, found wiper reservoir was not replaced as I was told, I was charged almost $500 only to find water leaking from the reservoi More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton langner
May 07, 2025 -

Mercedes-Benz of Jacksonville responded

Donna, I'm sorry to hear about the issue with your wiper reservoir. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Jackson - General Manager - 904-724-1080

May 07, 2025 -

Donna responded

I went back to MB yesterday, spoke to the manager (Lee Bay), tried to resolve it yesterday, that the problem will be fixed that day, gave me a loaner to use for the day. By end of day, my car was brought to my home, the loaner was picked up. It was an acceptable solution, for now, in the future, I may hesitate to go back for my car service. Thank you for the acknowledgement of the concern.

May 02, 2025

Had a problem with the cameras in the front. They were under warranty. They gave me a service car. The problem was fixed at no charge. Ali did a great job and kept me abreast of progress. More

by johnmorris7483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Service
May 05, 2025 -

Mercedes-Benz of Jacksonville responded

John, we're delighted to hear that Ali and the team at Mercedes-Benz and Sprinter of Jacksonville took great care of you. It's wonderful that your issue was resolved smoothly under warranty. Thanks for sharing your experience!

April 16, 2025

Excellent service. good response. Always answered my questions. Very pleasent with responses and patient with an older customer More

by Jfreedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Apr 16, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville provided you with excellent service and patience. Thank you for sharing your experience!

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