Mercedes-Benz of Jacksonville

Service advisor Ali is extremely professional, courteous, experienced, and knows how to get things done. Dealership overall is very warm and friendly. experienced, and knows how to get things done. Dealership overall is very warm and friendly. More

All aspects of the procedure are first class. Not inexpensive but first class never is. I especially like the technician's analysis film. Very cool! Not inexpensive but first class never is. I especially like the technician's analysis film. Very cool! More

Ms. Ali at our service center truly sets the bar high. She expertly explained all maintenance tasks, offered transparent options, and made vehicle care simple. Her friendly approach, warm smile & helpful She expertly explained all maintenance tasks, offered transparent options, and made vehicle care simple. Her friendly approach, warm smile & helpful guidance transformed my visit into a 5-star experience! More

Exceptional courtesy and professional people. I really appreciated the personal attention they gave me. Dalton, my representative was excellent. The video of the inspection was very informative. I really appreciated the personal attention they gave me. Dalton, my representative was excellent. The video of the inspection was very informative. Highly recommend the Dealership and their service team! More

Do not use the service department for your Mercedes. I had my 450 GLE in for an injector issue. They supposedly fixed that issue, but later called bak to tell us while test driving our car the engine I had my 450 GLE in for an injector issue. They supposedly fixed that issue, but later called bak to tell us while test driving our car the engine experienced a catastrophic issue and we were going to have to replace the cam due to possible foreign matter cratering the engine at a cost of $14,000.00. When asked if they would insure all foreign matter would be removed to prevent another possible catastrophic event, we were told they felt "fairly confident" it wouldn't happen again. We then asked to see if a whole engine replacement would be possible. At first they agreed and when my husband found a brand new engine they later recanted and said they would not do the replacement. We confronted them about them going back on their word. They agreed to do the work, but would not guarantee any of it since they did not source the engine themselves and the charge for that would be $8,200.00. Fields Mercedes had our car from Dec. 15th - January 22nd. They would ignore calls and texts. My husband made 7 trips to the dealership (round trip of 142.5 miles) in order to get answers from them about what was going on with our car. They left all the research and repair suggestions to my husband and did very little to assist with any of the process. We went to Fields Mercedes on Jan. 22, 2026, to have or GLE 450 towed back to our home at a cost of $450.00. They left my car is such bad condition it was not drivable. My husband found the new engine in Arkansas,(still in a crate wrapped in plastic) where he flew on Jan. 23, 2026 one way from Brunswick, GA to Little Rock, AR (Airfare of $430.00) and rented a truck from Enterprise ($468.00) and drove 12 hours back on Jan. 24, 2026. The entire experience with Fields Mercedes has been extremely stressful and exhausting! The service department has very little to virtually no knowledge of the engine repair and routine maintenance. One tech sent a video of him manually manipulating and shorting out the injector harness. His action ended up frying the ECU (computer) on our car!! When my husband saw the video of this..the following day he made a trip to Jacksonville to confront the service department about the video showing him shorting out the cars injection system. The dealership later confirmed the ECU was indeed shorted/fried and replaced it with the explanation of Mercedes was covering that $2,800.00 expense. I could write a novel about everything we've been through with this service department. A COMPLETE NIGHTMARE. More

Have Had an overall great experience at this dealership from sales to delivery to service! from sales to delivery to service! More

Great mobile car service. Quick efficient, friendly and did a great job. Will definitely use mobile service again The technician was great Quick efficient, friendly and did a great job. Will definitely use mobile service again The technician was great More

Everybody was very kind and very helpful especially Micha, he is the one that helped us Micha, he is the one that helped us More

Ms. Julia is friendly and knowledgeable, she kept us posted about the possible repairs and the cost. Looking forward to working with her again. posted about the possible repairs and the cost. Looking forward to working with her again. More

I’ve taken my car here 3 times and every time they over exceed my expectations. They are very honest just all around amazing. As long as I drive a Mercedes I will take it to Fields for all services. exceed my expectations. They are very honest just all around amazing. As long as I drive a Mercedes I will take it to Fields for all services. More