Mercedes-Benz of Jacksonville

The service provided at the dealership facility on 4/15/26 was exceptional. It was very customer friendly… 4/15/26 was exceptional. It was very customer friendly… More

Efficient, timely, knowledgeable and thorough. Love the option to have service done at home. Very convenient. Love the option to have service done at home. Very convenient. More

My service advisor was Julia Jackson. She was so pleasant and thorough. She provided me with some great options for service for my wife’s Mercedes. Very accommodating and thoughtful also! She was so pleasant and thorough. She provided me with some great options for service for my wife’s Mercedes. Very accommodating and thoughtful also!! Looking forward to working with her again!! More

Very friendly and professional. Took care of my car quickly and gave me information on what to work on next Took care of my car quickly and gave me information on what to work on next More

Great service Dalton was my service advisor and he is very competent and knowledgeable. Easy to deal with very competent and knowledgeable. Easy to deal with More

Very professional and timely service, took time to understand my issues and then to accurately diagnose and rectify issues. understand my issues and then to accurately diagnose and rectify issues. More

I have been having my 2019 Mercedes-Benz GLA serviced at Fields Mercedes on Atlantic Boulevard for 6 years, previously with Behar. During my service on April 10, 2026, I worked with Steve, who is new sta Fields Mercedes on Atlantic Boulevard for 6 years, previously with Behar. During my service on April 10, 2026, I worked with Steve, who is new staff. Here is my experience: He has a professional demeanor and is top-notch at answering text messages while awaiting the completion of the service. However, I noticed he was not efficient in providing actual answers by not relying on the system. When the car was ready for pickup, there was confusion at the cashier where the completed paperwork was left. The keys were not available and I was told the car was still in the wash. Fifteen minutes passed, and if I had not texted Steve about the issue, I might have waited longer. Overall, the service on my vehicle was completed. While eating breakfast in the cafe, I bit down on a hard steel-like twist tie. I pulled it out and showed it to the cafe server, who apologized. I’m glad I did not swallow it. Advice for the cafe: Please have staff double-check all food items and remove any packaging materials (like twist ties) before serving to customers. This small step would prevent potential safety hazards. On the positive side, the cafe waiting room has a great ambience — it’s spacious and very clean. Steve clearly wants to provide good service, and with more time and experience I’m sure he’ll become even stronger. Hoping this feedback helps the team improve the overall process. More

Easy to schedule service. Nice welcome and great customer area while vehicle worked on. All was great. Nice welcome and great customer area while vehicle worked on. All was great. More

Brought my car in for my 30,000 mile service. Customer service from the entire staff was outstanding. Jonathan kept me informed of the progress of the service. Had a great free breakfast in the l Customer service from the entire staff was outstanding. Jonathan kept me informed of the progress of the service. Had a great free breakfast in the lounge and my car was done earlier than expected, washed and vacuumed. More

My service with Mercedes was exceptional. Jonathan Hall was my service coordinator and was very professional and went beyond my expectations. It was a very pleasant experience. Thanks Jonat Jonathan Hall was my service coordinator and was very professional and went beyond my expectations. It was a very pleasant experience. Thanks Jonathan… More