Mercedes-Benz of Jacksonville

We were able to get an appointment the day we called the dealership and the Service Department identified the issue right away. The dealership even offered us a courtesy car. Their service was top notch. dealership and the Service Department identified the issue right away. The dealership even offered us a courtesy car. Their service was top notch. More

Very efficient and customer friendly service dept. Great communication from beginning to end! Ali is a terrific service advisor! Great communication from beginning to end! Ali is a terrific service advisor! More

Dalton was amazing as always! He provided prompt communication, was very personable, and made my visit run smoothly! He provided prompt communication, was very personable, and made my visit run smoothly! More

Jarrod, This is Valarie Williams. I was in there today to have a wheel replaced. After I returned home and looked at the wheel I noticed that the cap for the valve stem(i think that I was in there today to have a wheel replaced. After I returned home and looked at the wheel I noticed that the cap for the valve stem(i think that's what it is called) was missing. See the attached picture . Additionally, the service was to take 1.5 hours however it was 2 hrs. And that was without the multi point inspection. 😪 More

Service was professional and on time. Ali helped me make decisions about my car that were good for me. Ali helped me make decisions about my car that were good for me. More

I’ve been servicing my car here about 13 years. Same service advisor and same great experiences Same service advisor and same great experiences More

We had our car detail the service was outstanding. Our service agent kept us informed with updates 👍 Our service agent kept us informed with updates 👍 More

The mechanic was very efficient and complete the job with no problem on the job no problem on the job More

Everyone was nice and courteous my car was diagnosed and fixed quickly. I have not had any issues since I picked my car up and they were able to provide me with a free tow to get my car to them for repairs fixed quickly. I have not had any issues since I picked my car up and they were able to provide me with a free tow to get my car to them for repairs More

My service advisor, Jarrod Adams is excellent! He accommodated all my service needs very efficiently. Jarrod went over and above to meet my service needs! Very prompt and attentive. I highly recom He accommodated all my service needs very efficiently. Jarrod went over and above to meet my service needs! Very prompt and attentive. I highly recommend Jarrod. He is a superior service advisor! More