Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
701 Reviews
Call Dealership (904) 724-1080
View Awards

10231 Atlantic Blvd

Jacksonville, FL

32225

Directions

By Type

701 Reviews of Mercedes-Benz of Jacksonville

January 28, 2025

My visit was outstanding as usual. .CAMILE was absolutely AMAZING.... She's always friendly and professional....She actually listens to my concerns/request and execute on them promptly. More

by Mackey 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CAMILE MADDOW
Report | Print
Jan 29, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Camile provided you with outstanding service at Mercedes-Benz and Sprinter of Jacksonville! It's wonderful to know she listens and addresses your concerns promptly. Thank you for sharing such positive feedback, we look forward to serving you again soon!

January 26, 2025

This is a quality dealership. My car was serviced completely, and although pricey, I had an excellent experience. More

by Cpassen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Jan 27, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville provided excellent service. We appreciate your feedback and look forward to serving you in the future!

January 24, 2025

Thank you Jonathan and Robert for addressing the problem with my G Wagon Instrument Cluster. More

by Garth R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Report | Print
Jan 24, 2025 -

Mercedes-Benz of Jacksonville responded

Garth, thank you for reviewing Jonathan and Robert at Mercedes-Benz and Sprinter of Jacksonville! Have a lovely day!

January 20, 2025

Service rep was excellent and kept me informed on progesss of repairs. Work was well done. Great job! More

by Vainej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Report | Print
Jan 20, 2025 -

Mercedes-Benz of Jacksonville responded

Vainej, we're delighted to hear that our service rep kept you informed and provided excellent service at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the great feedback!

January 17, 2025

Ali in service was amazing. She kept us up to date on our car and made sure we were satisfied with everything that was done. She went above and beyond our expectations. I highly More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jan 17, 2025 -

Mercedes-Benz of Jacksonville responded

Leslie, thank you for recommending our service team at Mercedes-Benz and Sprinter of Jacksonville! We're pleased to hear that Ali provided exceptional service and kept you informed throughout the process.

January 13, 2025

I had to wait about 45 min. to talk to a service advisor when dropping the vehicle off. Other than that everything seems fine. More

by manstersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for your patience and feedback. We're glad to hear that everything else went smoothly at Mercedes-Benz and Sprinter of Jacksonville, and we'll work on improving wait times in the future!

January 10, 2025

Well organized, skilled expertise, priority starts with customer satisfaction -coupled with effective service equals a superior outcome. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Hastie
Report | Print
Jan 12, 2025 -

Mercedes-Benz of Jacksonville responded

Greg, we're delighted to hear that our team at Mercedes-Benz and Sprinter of Jacksonville provided you with a superior experience. Thank you for recognizing our commitment to customer satisfaction!

January 10, 2025

Would appreciate more professionalism, friendliness and thoroughness when communicating with customers. Greetings, follow through and show more care would be appreciated. The cost of services is extremely More

by christineann20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille and others
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you for your feedback. We strive to provide professional and friendly service, so it's disappointing to hear we fell short during your visit. Your comments about communication and pricing are noted, and we'll work on improving these areas. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Barry Lamb - General Manager - (904) 724-1080

January 09, 2025

Rick Adams is the consummate Service Representative. Excellent sensitivity and flexibility in pleasing a customer. More

by Fernando260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
Report | Print
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Rick provided you with excellent service at Mercedes-Benz and Sprinter of Jacksonville. Thank you for sharing your experience, Fernando!

January 09, 2025

Dalton and entire service department I were great. Dalton notified me the vehicle was done and even sent an Uber to transport back to dealership More

by Dansanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Barry Lamb
Report | Print
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Dalton and the service team at Mercedes-Benz and Sprinter of Jacksonville provided such excellent care. It's great to know they went above and beyond with your transportation needs. Thank you for sharing your experience!

1
2
3
4
...
71