Mercedes-Benz of Jacksonville

Jarrod from Mercedes Benz Jacksonville is the best service advisor I have had with any of my vehicles. He answers the phone when I call (or text). No matter how busy he is, he's calm and collected. service advisor I have had with any of my vehicles. He answers the phone when I call (or text). No matter how busy he is, he's calm and collected. I highly recommend working with him for any of your service needs on your Mercedes. More

My visit was outstanding as usual. .CAMILE was absolutely AMAZING.... She's always friendly and professional....She actually listens to my concerns/request and execute on them promptly. .CAMILE was absolutely AMAZING.... She's always friendly and professional....She actually listens to my concerns/request and execute on them promptly. Bravo Zulu (Navy submarine jargon for great job) to CAMILE MADDOX.... More

This is a quality dealership. My car was serviced completely, and although pricey, I had an excellent experience. My car was serviced completely, and although pricey, I had an excellent experience. More

Thank you Jonathan and Robert for addressing the problem with my G Wagon Instrument Cluster. with my G Wagon Instrument Cluster. More

Service rep was excellent and kept me informed on progesss of repairs. Work was well done. Great job! progesss of repairs. Work was well done. Great job! More

Ali in service was amazing. She kept us up to date on our car and made sure we were satisfied with everything that was done. She went above and beyond our expectations. I highly She kept us up to date on our car and made sure we were satisfied with everything that was done. She went above and beyond our expectations. I highly recommend their service department. More

I had to wait about 45 min. to talk to a service advisor when dropping the vehicle off. Other than that everything seems fine. to talk to a service advisor when dropping the vehicle off. Other than that everything seems fine. More

Well organized, skilled expertise, priority starts with customer satisfaction -coupled with effective service equals a superior outcome. customer satisfaction -coupled with effective service equals a superior outcome. More

Would appreciate more professionalism, friendliness and thoroughness when communicating with customers. Greetings, follow through and show more care would be appreciated. The cost of services is extremely thoroughness when communicating with customers. Greetings, follow through and show more care would be appreciated. The cost of services is extremely high as well. they really acted like they didn’t care and did not communicate well. More

Rick Adams is the consummate Service Representative. Excellent sensitivity and flexibility in pleasing a customer. Excellent sensitivity and flexibility in pleasing a customer. More