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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
712 Reviews

10231 Atlantic Blvd

Jacksonville, FL

32225

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712 Reviews of Mercedes-Benz of Jacksonville

January 09, 2025

Dalton and entire service department I were great. Dalton notified me the vehicle was done and even sent an Uber to transport back to dealership More

by Dansanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Barry Lamb
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Dalton and the service team at Mercedes-Benz and Sprinter of Jacksonville provided such excellent care. It's great to know they went above and beyond with your transportation needs. Thank you for sharing your experience!

January 09, 2025

We love working with Behar Qerimi and MB of Jax! Our 2014 C250 looks and works as well as the day it was new. Great service and excellent technicians! Appreciate all of the hard work. More

by Steve S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar Qerimi
Jan 09, 2025 -

Mercedes-Benz of Jacksonville responded

Steve, we're delighted to hear that Behar and the team at Mercedes-Benz and Sprinter of Jacksonville have kept your C250 in top shape! Thank you for recognizing their hard work.

January 07, 2025

Service advisor Ali is very nice and patient with you and concerning of your Vechicle needs. More

by Garrett-L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali service dept
Jan 07, 2025 -

Mercedes-Benz of Jacksonville responded

Thank you, Garrett, for stopping by to leave Mercedes-Benz and Sprinter of Jacksonville a wonderful review! It's great to hear that Ali was patient and friendly.

January 04, 2025

Service Advisor Jonathan was great. Service was performed efficiently and loaner car provided was a big plus. More

by kmvpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Jan 06, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that Jonathan and the team at Mercedes-Benz and Sprinter of Jacksonville provided efficient service for you. It's great to know the loaner car was a helpful addition! Thank you for sharing your experience with us.

January 01, 2025

I would like to thank Bryan and team for doing a great job in fixing my car. They made me feel welcome and the service on my car was done in a day! Wow! Keep up the good work! More

by Kym K G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jan 02, 2025 -

Mercedes-Benz of Jacksonville responded

Kym, we're delighted to hear that Bryan and the team at Mercedes-Benz and Sprinter of Jacksonville provided such efficient service. Thank you for your kind words, and we'll be sure to keep up the great work!

December 31, 2024

Mercedes Benz of Jacksonville provides superior service, but it's the standard since I've been using them. I'm an extremely satisfied customer!! More

by Abush523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Adams
Jan 02, 2025 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that you're consistently satisfied with the service at Mercedes-Benz and Sprinter of Jacksonville! Thank you for your continued trust in us.

December 23, 2024

Excellent service and great people to have business with. Very professional. An easy transition from one MB to the other More

by mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Hastie
Dec 23, 2024 -

Mercedes-Benz of Jacksonville responded

Mohamed, we're delighted to hear that your experience with Mercedes-Benz and Sprinter of Jacksonville was seamless and professional. Thank you for choosing us for your transition from one MB to another!

December 22, 2024

The salesmen Charles was just okay. When mt car was delivered ir had a number of items that were not addressed for being certified. Now I have concerns about your certification proces More

by Rdemarcojr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Charles Gilcrest
Jan 02, 2025 -

Mercedes-Benz of Jacksonville responded

I apologize for the oversight in your experience with us. We strive to ensure our vehicles meet certification standards and provide a thorough customer service process. Your feedback is valuable, and we would like to address any concerns you have about the vehicle's condition or our procedures. Please feel free to reach out at your convenience so we can make things right. Thank you, Mitun Patel - Pre-Owned Sales Manager - (863) 816-1234

December 21, 2024

The day before we were leaving on a trip, the engine light comes on. Bahar was able to have the car checked and fixed so that we were able to leave as planned..,. Excellent service from our advisor, Bah More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bahar
Dec 23, 2024 -

Mercedes-Benz of Jacksonville responded

Mary, we're delighted to hear that Bahar and the team at Mercedes-Benz and Sprinter of Jacksonville were able to get you back on track for your trip. Thank you for sharing your experience with us! Safe travels!

December 20, 2024

Work was done right away. Recall was professionally done,. That 21point check was a surprise zI wasn't expecting. Getting a car wash at the end was greatly appreciated. More

by Bfollett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Sharpe, Lee McMillan, Aaron Mong, Anna Sackel, Josh Tanner
Dec 20, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that you had a positive experience with the recall service and appreciated the 21-point check at Mercedes-Benz and Sprinter of Jacksonville. It's great to know that our team went above your expectations, including providing a car wash! Thank you for sharing your feedback.

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